Spa Hotels in Berlin

The service attitude is good, clean and hygienic. It seems that they helped to upgrade the room type for free. But I don't know why the water in the bathroom is green. I don't know if this is a common phenomenon in Germany. I told the front desk to change a room. The location is right at the subway station. It may take more than 20 minutes to walk to the general attractions.

Perfect for a weekend trip! The room was also quiet and I liked it. The cleanliness was also top notch!

This hotel is 5/5 , definitely will book again if I have to chance to come to Berlin. We booked a junior suite for 4 person, it comes with super fancy lounge access, the food was delicious and unlimited drinks is provided, we’ve enjoy watching few nights of eurocup in the lounge. The hotel location is super convenient as well. It is just about 5 minute walk to the train station and there was direct train to the airport from there. It was also close to other tourist attraction all reachable under 5minute by taking metro ! I would say this hotel is 10/10 super worth what I’ve paid for

Everything is great and the room is clean and tidy. The service also good, but the water in room is not free. It should told us before or leave a note in the room. The staff just told me when I was check out, It a little bit trick.

Perfect location for visiting Berlin. Just couple minutes away from Berlin Station, within an hour from Berlin Airport. The food from Food Factory across the street from the hotel and restaurants at Berlin Station must take care of your needs. Famous location are also within walking distance or within 15 minutes by public transport.

This stay at the Ritz-Carlton in Berlin was very disappointing and far from the standard that a five-star hotel should have. First of all, although the hotel states on the official website that it is ”pet-friendly”, I also confirmed by email before booking that cats can be brought in, and I have seen other guests bring cats, but after our cat accidentally pooped on the bed, the female employee who came to deal with it was very indifferent and even said directly that ”cats are not allowed in the hotel.” This is completely inconsistent with the confirmation information we received before. Her tone and attitude made me feel accused and disrespectful. The male employee who came to clean later also showed strong impatience and disgust, and the whole process made us very uncomfortable. As a customer, we have tried our best to deal with the problem and proactively informed, but we got such a response, which is really unacceptable. Secondly, there were serious problems in the service many times: • We ordered food through the online system at night, and the system showed that the order was successful, but in the end no one delivered it. We stayed up late waiting for the meal, but we could only go to bed hungry, and no one notified us in advance that the order was cancelled or wrong. • Once we called to ask for towels, and they promised to ”bring them right away”, but we actually had to wait for nearly 20 minutes. Although this doesn't sound like a long time, we had to stay in the room because of this, which delayed the rest of our trip and was very inconvenient. • On the first day of our stay, there was an Easter-themed chocolate dessert in the room, but we didn't finish it at the time because it contained cream and was not suitable for self-disposal. As a result, the dessert was never cleaned up until we checked out. The trash can in the room was open, and even if we tried to throw it in, it would be easily touched by the cat. As a result, the cat actually ate the cream that had been there for a few days, causing diarrhea. This not only made us very worried about the cat's health, but also showed that the cleaning work was not in place. In addition, the overall room environment and service process were not as expected. The experience was more like an ordinary hotel without systematic management, rather than a top international brand. The only thing worth affirming was the doorman team, who were always enthusiastic and polite, and were a rare highlight in the entire stay. We chose Ritz-Carlton because of our trust in its brand, but this experience completely broke our expectations, and I am afraid we will not consider staying in this hotel in the future.

It’s a comfortable hotel to stay. The staff is very friendly. I like the bath. It’s with strong water pressure so it’s a pleasure to take a shower especially during cold winter nights. The only thing that’s not as satisfying is the bed. It’s probably quite old so it sinks easily. Otherwise it’s a very nice stay.

Nice central location (30 min easy walk to Brandenburg Gate but underground and train station just outside the hotel). Very clean hotel, staff are very helpful. Breakfast is really good - served 6am to 11am and a huge variety of food, constantly restocked even near 11am.

InterContinental Hotel has always been a benchmark in the industry. Both the service and the room quality are impeccable. It is within walking distance of Berlin Zoo and KADEWE. If you choose the right time, the cost performance is also very high.

The hotel is in a great location, very close to the Zoo Station, and convenient to go anywhere. There are Chinese restaurants, Chinese supermarkets, and even milk tea shops nearby. The room is considered very large in Europe, and it has all the facilities you need. Everything is good, but I don't know why the water in the bathtub is so yellow (it's actually even yellower than it looks in the photo), and the tap water in Germany doesn't seem to be very good.