Mercure Hotel Berlin City West

Mercure Hotel Berlin City West Reviews

Mercure Hotel Berlin City West

Ohmstraße 4-6, Berlin, 13629, GermanySee Hotel Details
Mercure Hotel Berlin City West
Mercure Hotel Berlin City WestMercure Hotel Berlin City WestMercure Hotel Berlin City West
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

8.1/10
Very Good
52 review
Verified reviews
Location8.2
Amenities7.7
Service8.0
Cleanliness8.3
Filter by:
Sort by:
All reviews(52)
Positive reviews(43)
Reviews with photos/video(5)
Awesome stay(9)
Easy to get around(9)
Great service(6)
Near shopping area(5)
Convenient for shopping(5)
Negative reviews(9)
Anonymous User
Standard Queen Room
Stayed in Jun 2025
Family
2 review
7.5/10
Posted on Aug 3, 2025
Good. Dhshanajzjjshshsjsjsjsndbsbsjsjsjsjjssjsjsjsjs
Guest User
Standard Single Room
Stayed in Aug 2024
Solo traveler
1 review
5.0/10
Posted on Oct 10, 2024
Poorly soundproofed room - water stagnates in the shower - false ceiling slabs come off - correct breakfast - bad value for money
Response from Property: Dear guest, Thank you for your detailed review of your stay. Of course, we have taken all necessary measures to avoid such problems in the future. We wish you ALL THE BEST! Your Mercure team
Guest User
Standard Twin Room
Stayed in Jun 2024
Family
3 review
6.5/10
Posted on Aug 4, 2024
The hotel is average at best. The entrance doors were destroyed, and breakfast was 20(!) euro's per person per night. Location is great for people coming by car as it has free parking, and a U-bahn station right outside. Rooms were standard, but with great airco.
Response from Property: Dear guest, thanks a lot for your comment.We hope we see us next time again. With best regards from us :-)
Guest User
Standard Twin Room
Stayed in Jun 2024
Couple
3 review
9.0/10
Great
Posted on Aug 15, 2024
Great stay, great value for money. Service was very good. Amenities were basic but good considering price. It is a little far from the city centre but very near a train station.
Response from Property: Dear Guest, thanks a lot for your comment.We wish you all the best :-)
Edward Ofer Krovy
Standard Single Room
Stayed in Jun 2024
Business traveler
3 review
9.0/10
Great
Posted on Aug 5, 2024
The room was nice The breakfast was wonderful A very nice swimming pool
Response from Property: Dear guest, thanks a lot for the very good comment.We hope, we see us again in our hotel :-)
Harold
Standard Single Room
Stayed in Nov 2023
Solo traveler
2 review
6.0/10
Posted on Jan 3, 2024
Food selection for breakfast is scant. With 19 euro breakfast, you should expect a breakfast buffet. I think the management doesnt care at all. Good luck with your business. The place is good but what drags you is the coldness of your services. Your reception is condescending, your food is cheap.
Response from Property: Lieber Gast,wir entschuldigen uns für die vielen Unannehmlichkeiten während Ihres Aufenthaltes. Das darf natürlich definitiv nicht passieren.Wir danken Ihnen dennoch für Ihre detaillierten Ausführungen.Mit herzlichen Grüßen aus Berlin
Sean 萧
Standard Single Room
Stayed in Jun 2024
Solo traveler
9 review
10/10
Outstanding
Posted on Jul 25, 2024
Nice place. Very good location
Response from Property: Dear Sean, thanks a lot for yur very good comment. We wish you all the best. See you maybe next time in Berlin
Guest User
Superior Room
Stayed in Apr 2024
Couple
1 review
5.0/10
Posted on May 12, 2024
cheap price but how is this 4 stars?
Response from Property: Dear guest, we thank you for your feedback. You are welcome to tell us by email what exactly you were missing. We would be happy to convince you of our good service quality when you stay again. Best regards from Berlin.
lieberyi
Standard Queen Room
Stayed in Feb 2025
Business traveler
7 review
7.5/10
Posted on Mar 16, 2025
Good Hotel
Response from Property: Dear guest, thank you for your feedback! We're happy to hear that you had a good experience at our hotel. :-)We would love to welcome you again soon. If you have any suggestions or specific feedback, feel free to share—we always appreciate input from our guests!Kind regards from Berlin.
lanzo
Superior Room
Stayed in Feb 2023
Couple
10 review
6.0/10
Posted on Apr 11, 2023
It is a hotel a little from the centre of the city but next to a metro station so easy to get around.It is more of a business man hotel as it is next door to a multi national company in Siemens and the metro strop is called Siemensdamm. Very good breakfast rooms are a good size. We had issues with bookings regarding breakfast and city tax but the hotel honoured the booking and found it strange that city tax had already been paid. If you intend to stay at this hotel and go sightseeing I would buy days passes and then it does not matter. There is a supermarket across the road from the Hotel but restaurants are limited. the hotel has a bar if you like to sit around and have a drink.
BERKAY BEKTAŞ
Standard Twin Room
Stayed in Jan 2023
Traveling with friends
19 review
5.0/10
Posted on Mar 2, 2023
Good place and good staff around, but its bit far from the center.
Guest User
Standard Queen Room
Stayed in Sep 2022
Family
1 review
4.5/10
Posted on Oct 27, 2022
Stayed here for 3 nights in Berlin, from the get go the staff were very hostile. No great service to scream about, but that was also fine, what really made it bad was the lift that broke down during our stay there. No repairs done for 3 days. We were carrying big luggages and had to lug them down ourselves. No help was offered, not even apology for the inconvenience. I can't imagine if this was just our elderly. parents, how they would have handled it.
deepak bose
Superior Room
Stayed in Sep 2022
Business traveler
1 review
8.5/10
Very Good
Posted on Oct 30, 2022
It was a good experience overall.
Guest User
Standard Twin Room
Stayed in Apr 2025
Traveling with friends
1 review
7.0/10
Posted on May 18, 2025
A restaurant in Siemensstadt had been reserved for an alumni reunion. Therefore, it made sense to look for a nearby hotel and found this one, which was only five streets away from the meeting point. Booking through Trivago/Trip.com was easy; the price for a double room was reasonable, the room small but clean; only the bathroom smelled a bit strong even without being used, as the ventilation apparently wasn't working very well. Otherwise, there was nothing negative or unusual to mention. There are plenty of free parking spaces on the street, but unfortunately, they were under trees, and the car was covered in sticky drips overnight. We had to go to a car wash the next day, which increased the hotel price slightly (+16 euros). You can book this hotel if you absolutely want the peripheral location in Siemensstadt. Since the subway station is just around the corner, you'll certainly have easy access to the city center.
Original TextTranslated by Google
Response from Property: Herzlichen Dank für Ihre ausführliche Rückmeldung und dass Sie unser Hotel für Ihr Ehemaligentreffen ausgewählt haben!Wir freuen uns, dass Sie mit der Lage, dem Buchungsprozess und dem Preis-Leistungs-Verhältnis zufrieden waren – und dass unser kleines, sauberes Zimmer zu einem gelungenen Aufenthalt beigetragen hat. Für den unangenehmen Geruch im Bad möchten wir uns entschuldigen – wir nehmen Ihre Rückmeldung ernst und werden die Lüftung noch einmal überprüfen.Was das zugetropfte Auto betrifft: Wir geben zu – unsere Straßenbäume sind leider nicht nur großzügig mit Schatten, sondern auch mit Überraschungen. Dass Ihr Fahrzeug eine Extrapflege in der Waschstraße brauchte, tut uns leid. :-)Es freut uns, dass Sie trotz allem unser Hotel weiterempfehlen und die gute Anbindung zur Innenstadt erwähnen. Wir würden uns freuen, Sie (und Ihr inzwischen wieder glänzendes Auto) bald wieder bei uns begrüßen zu dürfen!Mit besten Grüßen aus der Ohmstraße.
Guest User
Standard Single Room
Stayed in Apr 2025
Couple
3 review
3.0/10
Posted on May 11, 2025
The beds were very bad. You could feel the metal springs all over your body, and the pillow was a breath of air. Also, I had (after careful consultation) handed in ice packs to the reception desk that I needed for my medication, but they were returned melted the next morning. I'll never stay at this hotel again.
Original TextTranslated by Google
Response from Property: Dear Guest,thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not meet your expectations.We sincerely apologize for the discomfort caused by the bed and pillow. Your comments are very valuable to us, and we will immediately review the condition of the mattresses and pillows in the room to ensure improvements are made.Regarding the ice packs for your medication, we deeply regret the mishandling and fully understand how important this was. This should not have happened, and we are taking this issue very seriously. We will review our procedures with the front desk team to ensure such situations are handled with the utmost care in the future.While we are saddened to hear that you would not consider staying with us again, we would still like to thank you for your honest feedback. It helps us to improve and provide a better experience for future guests.Wishing you all the best - your Mercure Team