To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(51)
Positive reviews(24)
Reviews with photos/video(4)
Negative reviews(8)
By chok
Superior Double Or Twin Room
Stayed in okt 2024
Family
26 review
4.2/5
Very Good
Posted on 9 okt 2024
Good hotel,staff is friendly, breakfast is very nice and delicious)…it’s really good breakfast…! One biiiig problem of hotels in Belgrade it’s smoking everywhere and I don’t know where is ventilation!
Guest User
Standard Double Room
Stayed in dec 2023
Solo travelers
4 review
3.7/5
Posted on 4 jan 2024
Overall, everything is fine. It takes about 15-20 minutes to get to the pedestrian street where everyone walks and there are many cafes. This is a residential area. The accommodation includes a sauna and a gym, but I have not been there, so I cannot evaluate it. The sink was clogged, I asked the reception to fix it in the morning, but no one came. Bottled water is only given for the first day, but there is a kettle and tea and coffee in bags, so it is ok. Cleaning was done every day.
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Response from Property: Dear Guest,Thank you for your feedback and for taking the time to share your experience with us. We're glad to hear you found our amenities and cleanliness satisfactory.We apologize for the inconvenience with the sink and for the delay in addressing your request. Your comments are valuable, and we will work to improve our service.We appreciate your understanding and hope to welcome you back in the future!Best regards,Nina Ilić, Marketing Communications Specialist
Response from Property: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our modern hotel, cleanliness, and the variety of our breakfast offerings.We appreciate your comments regarding the room size and the bottled water policy. Your feedback is important to us, and we will consider it for future improvements.We hope to welcome you back soon for another enjoyable stay!Best regards,Nina Ilić, Marketing Communications Specialist
Siyaomian
Superior Double Or Twin Room
Stayed in mei 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on 25 jul 2024
當地條件較好的酒店
Translate
Response from Property: Dear Guest,Thank you so much for your perfect rating and for sharing your experience with us! We're thrilled to hear that you enjoyed our surroundings, amenities, cleanliness, and service.We look forward to welcoming you back for another exceptional stay!Best regards,Nina Ilić, Marketing Communications Specialist
Guest User
Stayed in nov 2024
Couples
5.0/5
Outstanding
Posted on 20 nov 2024
Geldiğimiz günden beri çok memnun kaldigimiz bir otel temiz çalışanları güler yüzlü merkeze 10 dakika tercih edilebilir We have been very pleased with the hotel since the day we arrived. It is clean, the staff is friendly, and it is 10 minutes from the center.
Guest User
Stayed in nov 2024
Other
4.0/5
Very Good
Posted on 17 nov 2024
Decent stay, clean rooms well equipped. The hotel has great location with free parking for guests. Food in the restaurant is amazing, good quality and variety of food. Rooms are cleaned regularly and towels changed, everything was fine..
Guest User
Stayed in okt 2024
Business travelers
4.0/5
Very Good
Posted on 9 okt 2024
Unfortunately Serbia allows people to smoke anywhere including indoors so your first welcome to this hotel is a foyer that smells like cigarettes. It’s a shame because the hotel is lovely. The décor is stylish and the room was super comfortable. I had a lovely view across a quiet suburb to the river. The hotel restaurant has no non-smoking area so it’s best to visit local restaurants for cocktails and food like Emala and Roi if you hate the stink of cigarettes. The rooms were cleaned daily, but not fully. I had to re-wash my cups and ask for more tea and coffee. The wellness centre is a highlight I used the sauna and had a massage. All of the staff were lovely people. The hotel is walkable to the city and Kalemegdan area.
Guest User
Stayed in okt 2024
Business travelers
1.0/5
Posted on 5 okt 2024
Hotel is in a horrible area surrounded by graffiti covered apartment blocks. Staff are not friendly or helpful & the rooms were ridiculously hot. Our first room we had to change was 26 degrees & smelled of drains and aircon not working. The second room we had was still 26 degrees but we thought the aircon was working this time but after a very sweaty night found it wasn’t! When asking at reception they then tell us that the heating is on and the aircon has been switched off in the whole hotel. We asked for a fan but was told they have none. It was so uncomfortable and like sleeping in a sauna. Definitely wouldn’t go back there again.
Guest User
Stayed in sep 2024
Business travelers
1.0/5
Posted on 27 sep 2024
Imagine this. You come over to Belgrade for a business trip, you arrive in the evening, you have an important meeting the next day. There is no iron in the room. You call down to the reception to ask for one. Oh no, they do not have irons to give, they can offer you ‚ironing service’ but that’s not available at this time. What an absolute load of crap, honestly the owner of the hotel is acting like this place is a cheap hostel. Everything is extra, even the car park is over €20 per day, even though we are in the middle of nowhere. On top of that a party blaring until 23:00!! Can’t get any sleep, of course hotel is magically sold out and they will not move you higher up so you don’t have to listen to it. I’ve stayed here 3 times in the past but this definitely my last. So many better hotels in Belgrade.
Guest User
Stayed in jul 2024
Other
1.0/5
Posted on 22 jul 2024
I don't recommend this hotel at all , staff at the front desk are not cooperative at all with bad attitude , I arrived the hotel at 1:30 and they were telling me we will check you in soon , in half an a hour and another half an hour for two and half hours with very attitude
Guest User
Stayed in okt 2023
Other
5.0/5
Outstanding
Posted on 4 okt 2023
Prior to my arrival the hotel arranged transport from the airport which was a seamless experience and very professional. Unfortunately given my early arrival there wasn’t a room available, but the team worked to arrange it as soon as possible. My eventual room on the 13th floor was impressive - very modern with great views over the city and river in the distance. The bed was two singles rather than a double, but fortunately they could be pushed together and there were electric sockets on the bedside units. The whole space was modern and spotlessly clean. The TV was the ideal size for the room, the mini bar was well stocked and there were good plugs at the sides of the bed. The digital control for the air-conditioning was a nice touch but it wasn’t the most efficient, but the seating options in the room kept it cosy and comfortable. The bathroom continued the modern feel with plenty of storage space and modern soap dispensers on the walls. Dressing gown and slippers were provided and once again everything was totally clean. The only negative was that the towels weren’t the nicest and didn’t live up to the rest of the room’s standard. The breakfast was pretty decent and while there wasn’t any food cooked to order, the buffet had a good selection with everything hot and fresh. Plenty of tables and a relaxing atmosphere made it a perfect start to the day. The evening bar area is also good, with friendly and efficient staff and, again, a good atmosphere. There was a few notices around showing an event on the rooftop, which would indeed be a great location for a rooftop bar but it seemed to not actually exist. The location is very quiet and set away from the main areas, but it’s only a ten minute walk to the castle and centre so don’t let that put you off. Overall I really liked the hotel and it offered brilliant value - if you’re looking for somewhere modern and clean I’d really recommend here!
Guest User
Stayed in apr 2023
Business travelers
5.0/5
Outstanding
Posted on 10 apr 2023
I really enjoyed my stay at Mona Plaza. The room, the location and the views, the food and the fitness area were all super! I had to unexpectedly prolongue my stay and I was very glad for the choice of hotel! thank you
Response from Property: Dear, It's great to hear that you had a wonderful experience during your stay at Mona Plaza! It sounds like you were impressed with the room, location, views, food, and fitness area, which are all important aspects of a comfortable and enjoyable hotel stay. We're glad that you found the hotel to be a good choice, even when your stay was unexpectedly prolonged. Thank you for sharing your positive feedback with us, and we hope to have the pleasure of hosting you again in the future! Kind regards, Zarija Vilaret, marketing communication specialist
Guest User
Stayed in feb 2023
Business travelers
5.0/5
Outstanding
Posted on 27 feb 2023
Hotel is very taft to find it in town, even you use navigation, but when you finally find it, you will be very satisfied with hotel and staff in hotel is very nice and helpful. Room was clean and very nice, also breakfast is one of the best what I ever had in some hotel. High recommendation, and also many good restaurants and bars is around… for sure on next trip in Belgrade I will come here again.
Response from Property: Dear, Thank you for your positive review of our hotel! We're glad to hear that you enjoyed your stay with us and found our staff to be helpful and friendly. We apologize for any difficulty you may have had finding us, but we're happy to hear that you found our parking garage convenient. We're also pleased to hear that you enjoyed our clean and comfortable rooms and our delicious breakfast. Thank you for recommending our hotel to others and we look forward to welcoming you back on your next trip to Belgrade! Kind regards, Zarija Vilaret, marketing communication specialist