Hampton by Hilton Beijing Guomao CBD Guest Reviews
4.8/5
Excellent
2393 review
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Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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Positive reviews(2353)
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Close to metro(125)
Perfect for business trips(102)
Stayed multiple times(25)
Tasty coffee(20)
Negative reviews(40)
Guest User
King Guest Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 18, 2024
I think clean and the staffs were quite polite, very cosy concourse, the sufficient temperature control in room allowed me to sleep well…
Response from Property: Dear guest: Hello! It is a great honor that Hampton by Hilton Beijing Guomao Business District has been recognized by you. Your support and encouragement are the driving force for our continuous development and progress. I hope the hotel can leave you and your family with a memory worth cherishing! We will continue to provide cost-effective, high-quality and comfortable experience. I wish you a good dream every night! Looking forward to your visit again! --- Waiting for your happy friends
UntamedFootprints
Superior Twin Room
Stayed in Sep 2024
Couples
7 review
4.0/5
Very Good
Posted on Nov 2, 2024
Breakfast has variety; Western and Chinese. There are new items every one to two days. The brewed coffee is good.
The room is big. After accommodating two double beds, there is ample space to put our luggage and other things.
One to two universal sockets are available. Plenty of sockets strategically installed.
The washing machine and dryer are effective and easy to use.
We found our room warm and couldn’t sleep on the 4th day. We enquired at the front office and was told that they have switched to heating. The staff suggested that we open our window to let the cold air in and not switch on the heater.
Room door won’t close completely. It didn’t have a click sound. We have to physically make sure that it is locked.
A safe is unavailable.
The bath gel ran out on the last day while I was in the middle of a bath.
Response from Property: Huan Xiaopeng is so happy to receive your review that I can't say anything. Although it is a pity that it did not get a full five-star rating, I can still see your recognition of Xiaopeng's price. Huan Xiaopeng is a mid-to-high-end international chain hotel dedicated to business travel elites and families, bringing a comfortable and warm experience to business travelers and family travelers. Your recognition is the driving force for our continuous progress. Huan Xiaopeng is committed to providing you with better services and looks forward to providing you with warm service again.
Daniel
Deluxe Business Twin Room
Stayed in Nov 2024
Family
2 review
4.5/5
Great
Posted on Dec 20, 2024
Pro: Great staffs, easy check ins and check outs. Room was big. There was a luckin coffee branch in the lobby, so convenient. Breakfast buffet was good, and free use of laundry room available 24/7. There's small convenience store in front of lobby.
Cons: Location is next to railway, so only for train enthusiasts, otherwise you'll be up until the last train and be woken up at the first train....
No aircon in the room, only heater during the winter, no matter the setting in the hvac control panel. So the choices are either be stuffed in or open the window and be disturbed by the traffic noises. A bit far from the nearest mrt station, walk 8-9 minutes along a barren road.
Overall, ok hotel, but wished the location could be better.
Response from Property: 親愛的客人,感謝您入住國貿希爾頓歡朋哦,歡小朋感激涕零。地理位置便利是歡小朋的驕傲也是歡小朋的小煩惱,但是我們願意為您提高您的入住品質,我們在修建酒店的時候就考慮到要用四層玻璃,並且房間也為您配備了耳塞,希望能夠有助於您的睡眠、如果您下次入住歡小朋盡力為您安排安靜的房間哦,期待您的再次光臨! ——努力進步的歡小朋
Guest User
King Superior Room
Stayed in Nov 2024
Couples
20 review
5.0/5
Outstanding
Posted on Jan 27, 2025
Nice hotel and convient if you are staying on the west side of the city.
Response from Property: 山不在高,有仙則名,水不在深,有龍則靈。很感謝您的“不錯”兩個字,對我們是莫大的鼓舞。我們一定會繼續秉承“友善、可靠、關懷、周全”的服務理念服務每一位客人,讓客人賓至如歸。-------活潑可愛的歡小朋
Anonymous User
King Guest Room
Stayed in Aug 2024
Couples
1 review
3.2/5
Posted on Sep 10, 2024
The strong smell of cigarette in the hallway and in the room even the hotel claimed that it's non-smoking hotel which is not meet international Hilton standard at all. I stayed for 2 nights, changed 4 rooms to stay. If get rid off the strong smell of cigarette, the hotel is going to be perfect because the room is clean and in good condition, good-service mind of the staffs especially Leo. Eventhough the staffs are bearly to speak English, but they are willing to help
Response from Property: Dear guest, thank you for choosing to stay with us and sharing your experience. We are pleased that you expressed your satisfaction with our service and appreciate the feedback you provided. We will attach great importance to your feedback and take active and effective measures to deal with the smoke smell in the room as soon as possible, so as to provide better service for the guests. Thank you again for your support and trust, and look forward to your next visit.
Mabel
Superior Twin Room
Stayed in Oct 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Jan 16, 2025
Good, only the air conditioning is not very sensible. Always set to heater.
Response from Property: 非常感謝您對我們酒店的寶貴反饋。首先,我們衷心感謝您選擇入住我們酒店,您的滿意是我們不斷努力的目標。關於您提到的空調問題我們深感抱歉。確實空調的設定是根據季節性調整,目前供應的是暖風模式。我們會做好客史,希望您後續入住體驗中能享受到更舒適的住宿環境。同時我們也會對員工進行培訓,確保他們能夠更好地理解和滿足您的個性化需求。再次感謝您的耐心和理解。我們期待有機會再次為您服務,並希望您在未來的日子裏,能夠感受到我們酒店更多的温馨與細緻。祝您生活愉快,
Guest User
Deluxe Business Twin Room
Stayed in Sep 2024
Family
18 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Very nice hotel in a good location. Very friendly staff with food breakfast
Response from Property: 超開心收到您的評價反饋,感謝您對我們歡朋服務的肯定哦,歡小朋一定會繼續努力噠,為每一位賓客,在每一個細節都希望您們能夠獲得超凡的體驗,您有任何需要都可以告知我們哦,歡小朋會盡最大努力為您服務,期待下一次的光臨! ——充滿感激的歡小朋
Long
King Superior Room
Stayed in Jul 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 7, 2024
Location is easy to find. Very nice and worth the price. Staffs are helpful and polite.
Response from Property: Dear friends, thank you very much for your choice. The location of the hotel is excellent. "Friendly, reliable, caring and considerate" Huan Xiaopeng warmly welcomes good friends from all directions! I look forward to your next stay and wish you a happy life!
Haky
King Guest Room
Stayed in May 2024
Business travelers
67 review
5.0/5
Outstanding
Posted on Aug 7, 2024
Very nice and clean environment professional friendly staff highly recommended
Response from Property: Dear friends, thank you very much for taking the time to leave a comment,we are very happy to accompany you to spend a wonderful time. It is gratifying to see you share such a good review. Our highest mission is to make the hotel a place where guests receive sincere care and comfortable hospitality. On behalf of all the gentlemen and ladies of the hotel, sincerely looks forward to your return and gives us the opportunity to provide you with a perfect stay experience again!
Thomas
Superior Twin Room
Stayed in Feb 2024
Business travelers
4 review
4.0/5
Very Good
Posted on Mar 22, 2024
Slowly service at the breakfast.
Nobody speaks and understands English at the front desk
Response from Property: Dear guest officer, thank you very much for your support to the hotel. We are still a little disappointed that we did not get all 5 points of praise from you. Maybe the hotel is not in place. I hope you can point out our shortcomings when you come next time. We will strive to do better. We will serve with our heart, so that every guest officer who comes to the hotel can feel the warmth of home. I hope our service can bring you more surprises and touches, and I look forward to your next visit!
joni leo
King Guest Room
Stayed in Mar 2024
Family
29 review
4.2/5
Very Good
Posted on Jun 17, 2024
hotel is good,not far from subway station,near hotel not have a lot of food
Response from Property: 感謝您入住北京國貿商務區希爾頓歡朋酒店,讓您滿意是我們的目標,超出您的期望是我們的終極目標,非常難過,歡小朋沒有得到您的滿分點評,不過歡小朋會一直砥礪前行,不忘初心,歡迎您再來哦!-----願您幸福的歡小朋
Dibbe
Superior Twin Room
Stayed in Nov 2023
Family
5 review
4.5/5
Great
Posted on Jan 2, 2024
Staffs were very helpful and welcoming. Excellent buffet breakfast. Clean and comfy rooms, but sometimes it was annoying that the room was not soundproof, we could hear the noice of train and other vehicles. It was a bit disturbing. There is no restaurant in the hotel and the surrounding area, only a local restaurant just opposite to hotel, we went there once and ordered beef curry but instead they brought pork curry. Very disappointed. Overall hotel services were very satisfied. 😊
Response from Property: 謝謝您的點評!我們會以更嚴格的標準要求自己,滿意只是我們的起點驚喜與感動才是我們一直要尋找的方向。歡朋一直致力於如朋友般真誠接待每一位旅客,提供“友善、可靠、關懷、周全”的服務魅力我們將不斷超越與改善,期待與您的下次相遇一一愛你的歡小朋。
Guest User
Superior Twin Room
Stayed in Mar 2023
Travel with friends
1 review
4.7/5
Amazing
Posted on Apr 23, 2023
Love the hotel , rooms are spacious ,clean, very helpful and friendly front desk, especially love the little robot helpers, they are so cute.
We love the self service laundry , had our clean clothes every day , just love it.
Overall it was a very good stay, highly recommended and will return to the hotel if I travel to Beijing again .
Response from Property: I am super happy to receive your feedback. Thank you for your affirmation of our service. Huan Xiaopeng will continue to work hard. For every guest, I hope that you can have an extraordinary experience in every detail. You Please let us know if you have any needs, Huan Xiaopeng will do our best to serve you, and look forward to your next visit! ——Han Xiaopeng, who is full of gratitude
Guest User
King Guest Room
Stayed in Sep 2023
Solo travelers
6 review
4.7/5
Amazing
Posted on Oct 12, 2023
Very large room and bathroom at a great price. The room was a little tired but very comfortable bed which was much appreciated after a long flight. Power shower was good too. Excellent  service. Nothing was too much trouble.. The breakfast was exceptional. The subway a few minutes away has a collection of interesting shops and restaurants serving authentic food at bargain prices. Very surprised at just how good it was for such a good price. 
Response from Property: 歡小朋收到您的點評開心到無法言語,雖然很遺憾沒能得到全五星,但是在言語中還是能看出您對小朋價的認可。歡小朋家是致力於商旅精英和親自家庭的中高端國際連鎖酒店,帶給商旅客人及親子出遊客人舒適温馨的體驗。您的認可是我們不斷前進的動力,歡小朋致力為為您提供更好的服務,期待再次為您提供温暖的服務。
Arka 阿尔卡
King Superior Deluxe Room
Stayed in Aug 2023
Family
18 review
4.7/5
Amazing
Posted on Oct 13, 2023
We loved it , the overall stay was good enough !
The front desk was helpful and their right information helped us to plan our tour.
Response from Property: Thank you very much for loving Hampton by Hilton Beijing Business District, we sincerely hope that you will continue to support, wish you a happy life, and welcome to Beijing.