Mercure Beijing Tongzhou Global Resort

Mercure Beijing Tongzhou Global Resort Reviews

Mercure Beijing Tongzhou Global Resort

339 Yunjing East Road, Tongzhou District, Beijing, ChinaView Hotel Details
Mercure Beijing Tongzhou Global Resort
Mercure Beijing Tongzhou Global ResortMercure Beijing Tongzhou Global ResortMercure Beijing Tongzhou Global Resort
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Mercure Beijing Tongzhou Global Resort Guest Reviews

4.8/5
Excellent
1928 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1928)
Positive reviews(1915)
Reviews with photos/video(501)
Friendly front desk staff(385)
Offers pick-up/drop-offs(282)
Large rooms(201)
Delicious breakfast(195)
Would stay again(67)
Perfect for kids(47)
Easy to call taxis(19)
Has facilities for children(13)
Negative reviews(13)
ANGEL OFFICIALE
Honorable Double Bed Room
Stayed in Nov 2024
Couples
25 review
5.0/5
Outstanding
Posted on Jan 7, 2025
Its 10mins away from universal, the hotel arranged a shuttle fo the resort , very convenient. Bed was comfortable and room was large and clean. Staff was very friendly and helpful. Would stay again! Highly recommend.
Response from Property: Thank you very much for your positive feedback and recommendation!We are delighted to hear that the hotel is conveniently located just 10 minutes away from Universal, and that we provided a shuttle service to the resort, making your stay even more comfortable. We strive to ensure that our guests have easy access to popular destinations and amenities.It's also great to know that you enjoyed the comfortable bed, large and clean room. We take pride in maintaining high standards of cleanliness and comfort for all our guests.Furthermore, we are thrilled that our staff were friendly and helpful during your stay. Our team works hard to provide exceptional service and make every guest feel welcomed and taken care of.We would love to have you stay with us again and highly appreciate your recommendation to others. Thank you once again for choosing our hotel and for sharing your wonderful experience. We look forward to serving you in the future!
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Family
2 review
4.5/5
Great
Posted on Dec 28, 2024
5 km from Universal studio 1.5 km from nearest train station with free shuttle bus. Clean spacious room with modern bathroom with full amenities. Reasonable ABF with mostly Chinese mains. - Strong tobacco smell in the lobby
Response from Property: Thank you for your detailed evaluation of our hotel. We are glad to know that you are satisfied with our location, which is 1.5 km away from Universal Studios and 1.5 km away from the nearest train station, and we also provide free shuttle service. At the same time, the clean and spacious rooms, modern bathrooms and complete facilities also left a good impression on you. In terms of meals, we provide reasonably priced Chinese main dishes and try our best to meet your needs. Regarding the strong smell of tobacco in the lobby you mentioned, we are very sorry for the inconvenience. We have always been committed to providing guests with a comfortable environment. For this omission, we will immediately take measures to strengthen ventilation and anti-smoking publicity to ensure fresh air in the lobby. Thank you for your feedback and support, and look forward to serving you again. I wish you a happy life!
Guest User
Honorable Duplex Suite
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Extremely clean & good & friendly staff. Highly recommended to stay. 小王 & 吴 Sean are very professional.
Response from Property: Dear guests, hello! Thank you very much for your kind comments. We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet you. Your thoughtfulness and care will definitely bring you warmth for a lifetime. When you come to Mercure Beijing Universal Studios, we will warmly welcome you. We will work hard to make you have a warm and comfortable stay experience. The environment is beautiful, the rooms are comfortable, and the location is superior. If you are satisfied with your stay, I believe we will meet again. We sincerely wish you all the best and a happy life!
Eggplantlove
Honorable Duplex Suite
Stayed in Oct 2024
Couples
7 review
5.0/5
Outstanding
Posted on Nov 29, 2024
It is right near Universal Studio. The hotel itself is clean and friendly. If you are looking for a stay near the theme park look here.
Response from Property: Thank you for your positive review!We're glad to hear that our hotel is conveniently located near Universal Studio and that you found the hotel itself to be clean and friendly. We strive to provide a comfortable and welcoming environment for all our guests.If you're looking for a stay near the theme park, we're definitely a great option. Our proximity to Universal Studio allows guests to easily access the park and enjoy all its attractions.Thank you for recommending us, and we look forward to welcoming you back soon! If you have any further questions or need assistance, please don't hesitate to contact us.
⭐Fire
Queen Room
Stayed in Jun 2024
Family
9 review
5.0/5
Outstanding
Posted on Aug 23, 2024
It was a nice stay, very close to Universal Studios. The service was nice, it was clean. It is a little bit remote, but perfect to stay over before going to Universal Studios.
Response from Property: Thank you for your kind words and valuable feedback! We're delighted to hear that you enjoyed your stay with us and found our hotel to be clean, with great service. Being located close to Universal Studios is indeed a major advantage for our guests, especially those planning a visit to the park.While we understand that our hotel may seem a bit remote to some, we're glad that you found it perfect for staying over before your visit to Universal Studios. We strive to provide a convenient and comfortable base for our guests, and your satisfaction is our top priority.Thank you again for choosing our hotel, and we look forward to welcoming you back in the future. If there's anything we can do to improve your experience, please don't hesitate to let us know. Have a wonderful day!
RV102
Family Room
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 13, 2024
Great hotel, excellent location for food and to visit universal beijing, rooms big, breakfast decent, cant complain. Beds were comfy, great showers. One thing that stands out the most is the service. Outstanding service from the staff, xiao wang was in my opinion the best. His attention to detail, his 24hrs service, alwys wanted to make sure we are all ok, if we are lacking of anything, i could private massage him and he would reply instantly, amazing, i have no words, Xiao wang thank u. U made my family and my trip to universal left like home. I would come back and stay here again. All the best Mercure. Keep it up. 5stars for xiao wang
Response from Property: You're very welcome! We deeply appreciate your praise and recognition of our hotel. We strive to provide every guest with the finest service and a comfortable accommodation environment. We are extremely honored and delighted to hear that you were so satisfied with Xiao Wang's service. His dedication, attention to detail, and round-the-clock availability have truly created a homely and convenient experience for our guests.We will definitely convey your praise to Xiao Wang and encourage him to maintain his excellent performance. At the same time, we will continue to strive to improve our overall service quality and customer satisfaction, ensuring that every guest feels like they are at home here.Thank you once again for choosing to stay with us and for your kind review. We sincerely hope to see you again soon! Wishing you a pleasant journey and a wonderful life!
Pianist
Superior Queen Room
Stayed in Nov 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Cozy and warm, simple but nice breakfast
Response from Property: Thank you very much for your positive feedback on our hotel's breakfast! We are delighted to provide you with simple yet comforting breakfast options, allowing you to enjoy the warmth of a home-cooked meal before starting your busy day. We are very pleased to know that you found the breakfast both simple and delicious, which is exactly what we have been striving to achieve. We will continue to select high-quality ingredients and cook with care to bring you an even better breakfast experience. We look forward to your next visit, where you can once again feel our enthusiasm and dedication. If you have any suggestions or needs, please feel free to let us know. Wish you a happy life!
Guest User
Superior Queen Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 23, 2024
服务：good 卫生：good 设施：good
Response from Property: 非常感謝您對我們酒店的服務、衞生和設施的肯定！您的滿意就是對我們最大的鼓勵和支持。我們會繼續努力，為每一位客人提供優質的服務、乾淨的衞生環境和完善的設施，確保您的住宿體驗舒適愉快。期待您下次光臨，再次為您提供完美的服務！祝您生活愉快！
Guest User
Queen Room
Stayed in Sep 2024
Family
1 review
4.7/5
Amazing
Posted on Oct 12, 2024
Good location, clean
Response from Property: Thank you for your positive feedback! We're glad to know that our hotel's location is convenient and the rooms are clean. We strive to provide a comfortable and pleasant stay for all our guests. Looking forward to serving you again in the future!
ryanoh
Superior 2-bed Room
Stayed in Mar 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Apr 19, 2024
Look very clean and tidy
Response from Property: Hello! Thank you very much for your stay and appreciation! I'm glad to bring you a good time on your trip. Your appreciation gives the hotel a great encouragement and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We are eagerly looking forward to your visit again! Welcome back to experience it again. I wish you a happy life!
Anonymous User
Superior 2-bed Room
Stayed in Dec 2024
Family
108 review
5.0/5
Outstanding
Posted on Jan 29, 2025
The hotel is clean and sanitary, with good service. It allows late check-out and a lot of mineral water was given the next day. It is about 10 minutes away from Universal Studios and has a pick-up service. It is cost-effective.
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation of our hotel! We have always been committed to providing guests with clean, hygienic accommodation and quality services. We are very happy to provide you with late check-out and free mineral water, making you feel at home. The hotel is only more than 10 minutes away from Universal Studios by car, and provides pick-up service, which is also one of the highlights of our hotel. We are very happy to hear that you think our hotel is cost-effective, which is exactly what we strive for. Looking forward to seeing you again!
Guest User
Parent-child Room
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 22, 2025
Everything is very good, the location is also very good, free shuttle bus to Universal, everything is very smooth, eating and drinking around is very convenient, recommended to stay
Original TextTranslated by Google
Response from Property: 太感謝您對我們的肯定啦！地理位置好、免費班車、周邊吃喝方便，這些都是我們酒店的亮點呢。聽到您説一切都很順利，我們真的特別開心。期待您下次再來入住，我們會繼續為您提供優質的服務哦！
Xiaobei
Superior Queen Room
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Jan 17, 2025
Xiaolin at the front desk has very good service. The breakfast is also delicious! Overall comfortable! The environment is also great!
Original TextTranslated by Google
Response from Property: Thank you very much for your review! We are very happy to know that Xiaolin's service at the front desk, the delicious breakfast, and the overall comfort and environment have been highly praised by you. Xiaolin is a very good member of our team. He/she provides services to guests with enthusiasm and patience, which has won your praise. We are very proud of him/her. At the same time, delicious breakfast is also a highlight of our hotel. Being able to provide guests with a variety of breakfast options has always been our pursuit. Thank you again for your affirmation and support! We look forward to your next visit. We will continue to work hard to provide you with better services and a more comfortable accommodation environment. Wish you a happy life!
Guest User
Queen Room
Stayed in Dec 2024
Travel with friends
4 review
2.0/5
Posted on Jan 23, 2025
I have already avoided this hotel with all my friends who are going to Universal Studios. 1. Poor hygiene. There are oil stains on the table. One pair of slippers is normal color and the other pair is gray. I threw them away as soon as I got them. I was disgusted. In order to write a bad review, I endured the disgust and arranged them neatly and took photos🤢 2. The front desk provided no toothpaste in the toiletries bag. I called the front desk at 10 pm to ask for toothpaste. During the period, I urged twice and it was still not delivered until 0:03 am. I don’t really understand what it means to ask a robot to deliver toothpaste for two hours 3. The room phone suddenly rang at two o'clock in the middle of the night. . I couldn’t sleep because of insomnia. This time I was really scared to death. There was no sound when I answered the phone. I really thought it was the ring. Can you compensate me for mental damages? ? ? Basically, customers who live in this area are going to Universal Studios early the next day. Everyone just wants a safe and hygienic rest environment. Why can’t Mercure, as a mid-to-high-end hotel in Huazhu Club, even do these two things? Is it a problem with the personal business ability of the hotel service staff or a problem with Huazhu Club as a whole?
Original TextTranslated by Google
Response from Property: 非常抱歉給您帶來不愉快的體驗。對於您提到的衞生、前台服務及客房電話問題，我們深感抱歉並會立即整改。我們會加強客房清潔監督，確保住宿環境乾淨整潔；提高前台員工培訓，及時滿足客人需求；檢查維修客房電話，避免類似情況再次發生。您的反饋對我們非常重要，我們會認真對待並儘快解決。感謝您的寶貴意見，期待能有機會為您提供更好的服務。再次為給您帶來的不便表示誠摯的歉意！
Guest User
Honorable Double Bed Room
Stayed in Dec 2024
Other
9 review
5.0/5
Outstanding
Posted on Jan 17, 2025
It's very close to Universal Studios and the service is very good. The room is also very large and clean. I feel that Xiaochao's service is super considerate and friendly. I will definitely come again next time I come to Beijing~
Original TextTranslated by Google
Response from Property: Thank you very much for your review! We are very happy to learn that our hotel is close to Universal Studios, the service is excellent, the rooms are spacious and clean, and you especially praised Xiaochao's service. The hotel's location and high-quality service have always been our advantages that we are proud of. It is our greatest wish to provide guests with a convenient and comfortable accommodation experience. Xiaochao, as a member of our team, has won your praise with his/her caring and friendly service attitude. We are proud of him/her. We look forward to you choosing our hotel again when you come to Beijing next time. We will serve you wholeheartedly and let you feel our enthusiasm and dedication again. I wish you a happy life!