Sheraton Beihai Resort Reviews

Response from Property: 尊敬的賓客，感謝您對咱們新建酒店的喜愛和細緻反饋！聽到您説酒店漂亮、服務周到，傢俱裝修嶄新，海景也讓您心動，真的特別開心～ 關於陽台沙發和枕頭的清潔問題，我們已經立刻反饋給客房部門，一定會加強檢查和清潔力度，絕不讓小細節影響體驗！下次再來，保證給您一個乾乾淨淨、舒舒服服的觀海角落，繼續享受這片美景呀～ 期待重逢😊

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的認可，我們很高興得知您享受了愉快的住宿體驗，這也是我們員工最大的驕傲。酒店致力於成為到訪北海的情侶、朋友、年輕一代賓客的濱海度假“會聚之所”。無論您是城市出差或休閑度假，我們都會為您提供高品質的服務，為您開啟充滿靈感和創意的精彩旅程。期待再次為您服務！

Response from Property: Sheraton Beihai Resort is located in Guantouling National Forest Park, living by the mountain and the sea, with open sea-view terrace rooms offering a full view of the sea and the sky. The beach is a 5-minute walk from the hotel, and the neighbourhood boasts Zixia Bay, Haiku Shilan, and other excellent places to enjoy sunset spots, and it takes about 30 minutes by car to reach Silver Beach, Qiaogang, Mangrove Wetland Park, and many other attractions.We apologise for the odour of the pillows and blanket. As the hotel bedding is made of down, we can also provide silk comforters for you to choose from. We will also carry out more detailed inspections and training to improve the comfort of our guests. If you encounter any problems during your stay, you can call the hotel switchboard number or dial "0" in the room to contact the hotel guest service centre, we will be happy to serve you. Once again, we sincerely apologise for any inconvenience caused and hope that we will have the opportunity to provide you with quality and satisfactory service again. We wish you a happy life!

Response from Property: Dear Sir, thank you for your valuable feedback on Sheraton Beihai Resort. We sincerely apologize for the mixed experience you encountered during your stay, and we greatly appreciate your comments as they help us to improve our services.First and foremost, we are deeply sorry for the confusion and misinformation you received at the reception upon your late-night arrival. We understand the inconvenience it caused, and we will thoroughly review our staff training procedures to ensure such incidents are avoided in the future.We understand your concerns about the late check-in process and the request to wake up your sleeping wife. It is our responsibility to provide a smooth and hassle-free check-in experience, regardless of the time. We will carefully analyze our check-in procedures and make the necessary adjustments to offer convenience and comfort to all our guests.Moreover, we sincerely apologize for the disappointments you faced during breakfast. We regret that the options for Western cuisine and cold cuts fell short of your expectations. Your comments have been duly noted, and we will diligently work on enhancing our breakfast menu to cater to various tastes and preferences.Lastly, we appreciate your positive feedback regarding our spacious and clean rooms with a beautiful ocean view. We are committed to maintaining the high standards that our guests expect and providing an enjoyable stay.Thank you once again for sharing your feedback. Your satisfaction is of utmost importance to us, and we sincerely hope to have the opportunity to regain your trust and provide you with an exceptional experience in the future.

Response from Property: Thank you so much for your review of our hotel. We are honored to bring you with good memory during your stay. We believe that your recognition will be the driving force for our continuous progress. Sincerely look forward to your next visit, we will continue to provide you with high quality services!

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的認可，我們很高興得知您享受了愉快的住宿體驗，這也是我們員工最大的驕傲。酒店致力於成為到訪北海的情侶、朋友、年輕一代賓客的濱海度假“會聚之所”。無論您是城市出差或休閑度假，我們都會為您提供高品質的服務，為您開啟充滿靈感和創意的精彩旅程。期待再次為您服務！

Response from Property: 尊敬的賓客，您好！感謝您在眾多酒店之中選擇北海喜來登度假酒店與我們分享您的入住體驗，很榮幸收到您的肯定，同時感謝您對酒店的認可，我們將不斷堅持做的更好！願喜來登能給您的旅程增添一抹光彩，祝您生活愉快！

Response from Property: 親愛的賓客您好，非常感謝您選擇我們的酒店並給予如此詳細的評價。您的滿意度是我們最大的動力，我們感到非常高興您對我們的設施、位置和環境都感到滿意。作為北海喜來登度假酒店的一員，我們很榮幸在您入住期間酒店給您留下了美好的回憶。酒店依山傍海而居，開闊的海景露台房可飽覽海天一色。酒店配備了健身中心、户外泳池 、小童樂園等豐富的休閑娛樂設施，賓客可在此度過一段舒適、自在以及温馨的濱海度假時光。衷心期待再次與您相遇，祝您與您的家人生活愉快，闔家幸福！

Response from Property: Dear guests, thank you very much for choosing Sheraton Beihai Resort and for your positive comments on our services and facilities. We are glad that you had a pleasant and comfortable stay during your trip to Beihai, and we are also glad that you gave a good review to our front desk colleagues, which will be very encouraging. We will pass on your praise to the relevant staff to encourage them to continue to provide excellent service. All rooms in the hotel are equipped with balconies and floor-to-ceiling windows, and the open sea view terrace rooms offer a panoramic view of the sea and sky. Thank you again for your support and affirmation of our hotel. We look forward to welcoming you and your family again and bringing you many more happy memories.

Response from Property: 尊敬的賓客您好！感謝您選擇入住北海喜來登度假酒店，這一定是特別的緣分讓你我在美麗的北海相遇。不得不誇，您分享的照片可真是太美麗了！很高興您對我們酒店環境設施的滿意，也很感謝您對酒店的支持及認可。非常高興員工小吳的服務能得到您的讚賞，我們期待能再次為您提供優質的服務和愉快的住宿體驗，我們希望能夠讓您感到貼心和温暖。酒店所有客房均配有落地窗和陽台，可盡覽遼闊海景或靜謐園景。酒店配備了健身中心、户外泳池 、小童樂園等豐富的休閑娛樂設施，賓客可在此度過一段舒適、自在以及温馨的濱海度假時光。衷心期待再次與您相遇，祝您與您的家人生活愉快，闔家幸福！

Response from Property: Dear guests, thank you for choosing to stay at Sheraton Beihai Resort. We are very happy to see your recognition of the hotel's hygiene and services. Your satisfaction is our greatest motivation. In addition, we will promptly convey your special appreciation for the front desk service. Thank you for your affirmation, which is the greatest pride of our employees. We will continue to work hard to provide every guest who stays with us with a more memorable experience. May Sheraton add a touch of brilliance to your journey and wish you a happy life!

Response from Property: Dear guests, thank you for choosing Sheraton Beihai Resort among many hotels. Thank you very much for your high evaluation of our hotel. We are very happy to know that you are very satisfied with our location, hardware facilities and services. Our team places great emphasis on professionalism, friendly service attitude and efficient service response. We strive to make every guest feel welcome and provide comprehensive assistance and support for their needs. Thank you again for your appreciation and recommendation of our hotel. We look forward to providing you with quality service again and creating a better stay experience for you. I wish you a happy family and all the best!

Response from Property: Dear guests, thank you for staying at Sheraton Beihai Resort! We work hard to ensure that our rooms are comfortable and spacious, with spectacular views. We are deeply sorry that this stay did not bring you a pleasant experience that you would have expected. Regarding the room issue you mentioned, I have informed the head of the housekeeping department. We will strengthen the management of the guest room area to ensure that guests can receive satisfactory room arrangements in a timely manner. If you have any questions during your stay, please call the hotel switchboard or dial "0" in your room to contact the hotel guest service center. We will serve you wholeheartedly. We will be looking forward to seeing you again, bringing you better services and wish you a happy life!

Response from Property: 尊敬的賓客，感謝您下榻北海喜來登度假酒店！我們努力確保提供舒適寬敞的房間，讓客人能夠欣賞到壯觀的景色。針對此次入住未能給您帶來滿分好評的愉快體驗，我們深感抱歉。在您入住期間有任何的問題，都可致電酒店總機號碼或在房間內撥打“0”聯繫酒店賓客服務中心，我們將竭誠為您服務。我們將在此翹首以盼，等待與您重逢，為您帶來更好的服務，祝您生活愉快！