The Tarntawan Hotel Surawong Bangkok Reviews

NEVER AGAIN. I have been a loyal customer, coming to this hotel for over 10 years, so at Christmas - on Xmas day - I expected that they might show some festive goodwill? Not a chance, this despite having decorations everywhere, (giant gold balloons proclaiming 'Merry Xmas' and a festooned Christmas tree with 'presents' underneath. I never ask for an upgrade but as a customer, of 10 years standing, I thought l'd try. The member of staff on reception said he'd try to upgrade me and then gave me an almost identical room to the one l'd already booked and paid for! Anyway, next morning, I told the breakfast staff that we are vegetarians - and ordered an omelette - she then asked me if I wanted ham in it!! This is 2023, please! Later, I asked a member of staff if they are doing ANYTHING at all for the guests on Christmas Day (otherwise what's the point of all the decorations?) He said no, but told me (without irony) that the staff are having a party (!) for staff (!!) only (!!!) I said, why not offer the guests - especially the loyal guests - a single complimentary drink? He replied, we can't do that, but you can get one (if you pay) at the bar. Look, l'm not asking for much, just treat your loyal customers with a bit of respect or they will go elsewhere - as I now will. EPIC CUSTOMER SERVICE FAIL.