Centara Watergate Pavilion Hotel Bangkok

Centara Watergate Pavilion Hotel Bangkok Reviews

Centara Watergate Pavilion Hotel Bangkok

567 Ratchaprarop Rd, Ratchathewi, Bangkok, 10400, ThailandSee Hotel Details
Centara Watergate Pavilion Hotel Bangkok
Centara Watergate Pavilion Hotel BangkokCentara Watergate Pavilion Hotel BangkokCentara Watergate Pavilion Hotel Bangkok
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1 night

Guest Reviews

9/10
Great
1614 review
Verified reviews
Location9.0
Amenities8.7
Service9.1
Cleanliness9.0
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All reviews(1614)
Positive reviews(1575)
Reviews with photos/video(526)
Convenient for shopping(190)
Delicious breakfast(175)
Large rooms(65)
Perfect for business trips(54)
Comfortable bed(43)
Close to airport(33)
Delicious buffet(17)
Loved the massages(16)
Negative reviews(39)
Joanne90
Superior City View King
Stayed in Apr 2025
Family
1 review
8.5/10
Very Good
Posted on May 28, 2025
Its clean, comfortable and a great location. Platinum mall, pratunam market, BigC, centralworld, siam center, siam paragon all within walking distance. But please take note there is no swimming pool there. DOWN SIDE : 1. No microwave in the room or at least at the common area or lobby which we can heat up by ourselves. Asked the staff about that He said we can just call from our room and they would be able to collect the food and heat up for us with a fee of 100baht. Eventhough its not very expansive but its still not worth it for me. I would rather do it myself. 2. Refrigerator is not cold at all. Probably need to upgrade. 3. Aircondition is rather loud when i put it in auto mode. Changed to other modes seems to be better. I hope there would be an improvement or upgrades next time when i visit bangkok. Would still recomend this place because of its location.
Response from Property: Dear Joanne90,On behalf of the entire team at Centara Watergate Pavilion Hotel Bangkok, I would like to sincerely thank you for taking the time to review your recent stay with us and for rating our service as a very good score.We are truly delighted to know that you had a pleasant experience, and kind compliments on cleanliness and comfortable room as well as convenience location of the hotel with easy access to the shopping malls within walking distance. Your feedback is incredibly valuable, and we greatly appreciate your kind words.All of your comments have been noted and will be taken into consideration for future improvements where appropriate.Regarding the swimming pool, it is not feasible at this stage due to structural constraints. However, we do have plans to include a swimming pool during our future expansion phase, which will take place on the vacant land adjacent to the hotel.Should you have any further suggestions on how we can enhance our services and facilities to make your future stay even more comfortable, please do not hesitate to share them with us.Once again, thank you for choosing to stay with us and recommending our hotel. We look forward to the pleasure of welcoming you back in the near future.Warm regards,Sanon WilaiwongsGeneral Manager
Anonymous User
Superior City View Twin
Stayed in Apr 2025
Travel with friends
13 review
8.0/10
Very Good
Posted on May 18, 2025
The hotel is very strategic with accessibility to the town, shops and mall, highly recommended to stay here. The room is just nice and clean, front desk is friendly as well.
Response from Property: Dear Anonymous User,On behalf of the entire team at Centara Watergate Pavilion Hotel Bangkok, I would like to sincerely thank you for taking the time to review your recent stay with us and for rating our service as a very good score.We are truly delighted to know that you had a pleasant experience, and kind compliments on quality of service with friendliness of our front desk staff as well as cleanliness of the room and convenience location of the hotel with easy access to the attractions and shopping malls. Your feedback is incredibly valuable, and we greatly appreciate your kind words.Should you have any further suggestions on how we can enhance our services and facilities to make your future stay even more comfortable, please do not hesitate to share them with us.Once again, thank you for choosing to stay with us. We look forward to the pleasure of welcoming you back in the near future.Warm regards,Sanon WilaiwongsGeneral Manager
JesmondAng
Deluxe king Room
Stayed in Apr 2025
Couples
1 review
8.5/10
Very Good
Posted on May 25, 2025
Friendly customer Services will call back and informed any updated enquirers. Nice city view.
Response from Property: Dear JesmondAng,On behalf of the entire team at Centara Watergate Pavilion Hotel Bangkok, I would like to sincerely thank you for taking the time to review your recent stay with us and for rating our service as very good hotel.We are truly delighted to know that you had a pleasant experience. Your feedback is incredibly valuable, and we greatly appreciate your kind words.Should you have any further suggestions on how we can enhance our services and facilities to make your future stay even more comfortable, please do not hesitate to share them with us.Once again, thank you for choosing to stay with us. We look forward to the pleasure of welcoming you back in the near future.Warm regards,Sanon WilaiwongsGeneral Manager
Anonymous User
Deluxe king Room
Stayed in Apr 2025
Solo travelers
1 review
8.5/10
Very Good
Posted on May 16, 2025
This is my first solo trip, I decided to stay here because the feedback was good. I scare to stay alone in hotels, but this hotel makes me feel very comfy. The room was clean and neat, staff are very friendly also. The not so good part is having to walk a bit far to shopping areas and no connecting shelters.
Response from Property: Dear Anonymous User,On behalf of the entire team at Centara Watergate Pavilion Hotel Bangkok, I would like to sincerely thank you for taking the time to review your recent stay with us and for rating our service as a very good score.We are truly delighted to know that you had a pleasant experience, and kind compliments on quality of service with friendliness of our staff as well as cleanliness and tidiness of the room. Your feedback is incredibly valuable, and we greatly appreciate your kind words.We have noted your comment regarding the lack of shelter along the walkway to the hotel entrance and will take it into consideration for future improvements. In the meantime, please be informed that guests may access the hotel through the Plaza Entrance, which is open daily from 09:00 hrs to 21:00 hrs..Should you have any further suggestions on how we can enhance our services and facilities to make your future stay even more comfortable, please do not hesitate to share them with us.Once again, thank you for choosing to stay with us and recommending our hotel. We look forward to the pleasure of welcoming you back in the near future.Warm regards,Sanon WilaiwongsGeneral Manager
Shirley Soh
Superior City View Twin
Stayed in Apr 2025
Solo travelers
8 review
9.0/10
Great
Posted on May 15, 2025
The only issue is that the location isn’t very good. It’s inside an alley, so it’s hard to find if it’s your first time going. The room service food is nice.
Response from Property: Dear Shirley Soh,On behalf of the entire team at Centara Watergate Pavilion Hotel Bangkok, I would like to sincerely thank you for taking the time to review your recent stay with us and for rating our service as an excellent score.We are truly delighted to know that you had a pleasant experience. Your feedback is incredibly valuable, and we greatly appreciate your kind words on foods ordered from In-room Dining.Should you have any further suggestions on how we can enhance our services and facilities to make your future stay even more comfortable, please do not hesitate to share them with us.Once again, thank you for choosing to stay with us. We look forward to the pleasure of welcoming you back in the near future.Warm regards,Sanon WilaiwongsGeneral Manager
Zariche ‎
Deluxe king Room
Stayed in Apr 2025
Couples
1 review
8.5/10
Very Good
Posted on May 14, 2025
Celebrated our Anniversary here, rooms were very clean location was pretty good just a little tiring to cross multiple roads. Breakfast spread was pretty good too. I would recommend this hotel.
Response from Property: Dear Zaiche,On behalf of the entire team at Centara Watergate Pavilion Hotel Bangkok, I would like to sincerely thank you for taking the time to review your recent stay with us and for rating our service as a very good score.We are truly delighted to know that you had a pleasant experience, and kind compliments on cleanliness of the room and convenience location of the hotel as well as good variety of food on our buffet breakfast and our arrangement for your birthday anniversary. Your feedback is incredibly valuable, and we greatly appreciate your kind words.Should you have any further suggestions on how we can enhance our services and facilities to make your future stay even more comfortable, please do not hesitate to share them with us.Once again, thank you for choosing to stay with us and recommending our hotel. We look forward to the pleasure of welcoming you back in the near future.Warm regards,Sanon WilaiwongsGeneral Manager
Guest User
Superior City View Twin
Stayed in Apr 2025
Couples
2 review
10.0/10
Outstanding
Posted on Jun 2, 2025
Great location and service was really good! Stayed in this hotel a few times already
Response from Property: Dear Guest User,On behalf of the entire team at Centara Watergate Pavilion Hotel Bangkok, I would like to sincerely thank you for taking the time to review your recent stay with us and for rating our service as an excellent score.We are truly delighted to know that you had a pleasant experience. Your feedback is incredibly valuable, and we greatly appreciate your kind words.Should you have any further suggestions on how we can enhance our services and facilities to make your future stay even more comfortable, please do not hesitate to share them with us.Once again, thank you for your kind continue choosing to stay with us. We look forward to the pleasure of welcoming you back in the near future.Warm regards,Sanon WilaiwongsGeneral Manager
Shi Yi
Superior City View King
Stayed in Apr 2025
Family
1 review
9.0/10
Great
Posted on May 7, 2025
Comfy & spacious, the pillows are good! It’s convenient to all the malls, restaurants & massage places. Must also try their hotel spa “Cense” - very relaxing & professional. Breakfast quite average to me though (7/10).
Response from Property: Dear Shi Yi,On behalf of the entire team at Centara Watergate Pavilion Hotel Bangkok, I would like to sincerely thank you for taking the time to review your recent stay with us and for rating our service as a good score.We are truly delighted to know that you had a pleasant experience, and kind compliments on comfortable room and good quality of sleeping facilities as well as professional service of our therapist at our Cense Spa. Your feedback is incredibly valuable, and we greatly appreciate your kind words.We have noted your comments on our buffet breakfast for our consideration and improvement.Should you have any further suggestions on how we can enhance our services and facilities to make your future stay even more comfortable, please do not hesitate to share them with us.Once again, thank you for choosing to stay with us. We look forward to the pleasure of welcoming you back in the near future.Warm regards,Sanon WilaiwongsGeneral Manager
JS01
Superior City View Twin
Stayed in Apr 2025
Travel with friends
28 review
9.5/10
Amazing
Posted on Jun 2, 2025
Very comfortable and clean hotel with spacious room, overall recommended
Response from Property: Dear JS01,On behalf of the entire team at Centara Watergate Pavilion Hotel Bangkok, I would like to sincerely thank you for taking the time to review your recent stay with us and for rating our service as amezing hotel.We are truly delighted to know that you had a pleasant experience, and kind compliments on cleanliness and comfortable room. Your feedback is incredibly valuable, and we greatly appreciate your kind words.Should you have any further suggestions on how we can enhance our services and facilities to make your future stay even more comfortable, please do not hesitate to share them with us.Once again, thank you for choosing to stay with us and recommending our hotel. We look forward to the pleasure of welcoming you back in the near future.Warm regards,Sanon WilaiwongsGeneral Manager
Shuhui
Superior City View Twin
Stayed in Mar 2025
Couples
13 review
9.5/10
Amazing
Posted on Apr 22, 2025
It was my hubby birthday on the last night of our stay and the hotel prepared a surprised in the room when we did not inform them of anything. Pleasant surprise from the attentive team!
Response from Property: Dear Shuhui,On behalf of the entire team at Centara Watergate Pavilion Hotel Bangkok, I would like to sincerely thank you for taking the time to review your recent stay with us and for rating our service as an excellent score.We are truly delighted to hear that you had a pleasant experience, and we sincerely appreciate your kind compliments on our arrangements for celebrating your husband's birthday. Your feedback is incredibly valuable to us, and we are grateful for your thoughtful words.Should you have any further suggestions on how we can enhance our services and facilities to make your future stay even more comfortable, please do not hesitate to share them with us.Once again, thank you for choosing to stay with us. We look forward to the pleasure of welcoming you back in the near future.Warm regards,Sanon WilaiwongsGeneral Manager
Anonymous User
Superior City View King
Stayed in Mar 2025
Couples
1 review
9.5/10
Amazing
Posted on Apr 21, 2025
Sweet services, friendly & helpful staffs . Thanks & we loved the surprises given for our honey moon trip. Very enjoy staying at here. Looking forward to a wider selection for hotel breakfast. Overall is a good experience:)
Response from Property: Dear Anonymous User,On behalf of the entire team at Centara Watergate Pavilion Hotel Bangkok, I would like to sincerely thank you for taking the time to review your recent stay with us and for rating our service as an excellent score.We are truly delighted to know that you had a pleasant experience, and kind compliments on quality of service with friendliness and helpfulness of our staff as well as our room decoration for your honeymoon trip and good variety of food on our buffet breakfast. Your feedback is incredibly valuable, and we greatly appreciate your kind words.Should you have any further suggestions on how we can enhance our services and facilities to make your future stay even more comfortable, please do not hesitate to share them with us.Once again, thank you for choosing to stay with us. We look forward to the pleasure of welcoming you back in the near future.Warm regards,Sanon WilaiwongsGeneral Manager
Guest User
Superior City View Twin
Stayed in Mar 2025
Family
1 review
7.5/10
Posted on Apr 9, 2025
Overall, the experience was good—I'm a repeat guest. The location is centrally situated near malls, restaurants, and the night market. Staff are friendly and helpful. The room, bed sheets, and towels were all clean. However, the breakfast selection was limited and repetitive, with almost the same options every day. Nevertheless, I will definitely return to this hotel minus the breakfast.
Response from Property: Dear Guest User,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok.It is our pleasure to receive your compliments on quality of service with friendliness and helpfulness of our staff and cleanliness of the room with well-equipped of facilities in the room as well as convenience location of the hotel.We have noted your comment about variety and selection of food on our buffet breakfast for our executive to review and improvement.Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you for continue using our service and we hope to have an opportunity to welcome you again.Yours sincerely,Sanon WilaiwongsGeneral Manager
keatlee
Superior City View Twin
Stayed in Apr 2025
Travel with friends
6 review
8.0/10
Very Good
Posted on May 14, 2025
Nice hotel with good breakfast and location nearby big c and market also
Response from Property: Dear keatlee,On behalf of the entire team at Centara Watergate Pavilion Hotel Bangkok, I would like to sincerely thank you for taking the time to review your recent stay with us and for rating our service as a very good score.We are truly delighted to know that you had a pleasant experience, and kind compliments on good variety of food on our buffet breakfast as well as convenience location of the hotel with easy access to the shopping malls. Your feedback is incredibly valuable, and we greatly appreciate your kind words.Should you have any further suggestions on how we can enhance our services and facilities to make your future stay even more comfortable, please do not hesitate to share them with us.Once again, thank you for choosing to stay with us. We look forward to the pleasure of welcoming you back in the near future.Warm regards,Sanon WilaiwongsGeneral Manager
ANNY Thoo
Superior City View Twin
Stayed in Feb 2025
Family
3 review
10.0/10
Outstanding
Posted on Mar 31, 2025
First time stay here. Everything I feel satisfied including cleanliness, staff friendly & helpful. Good location. The breakfast also more choice & delicious. And also a day are my birthday. They give me a small surprise. I feel happy & touch. I will recommend my family & friends stay here for vacation.
Response from Property: Dear ANNY Thoo,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and share your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as an excellent score.It is our pleasure to learn that you had a pleasant stay and compliments on quality of service with friendliness and helpfulness of our staff and our arrangement for celebrating your birthday anniverssary as well as good variety and taste of food on our buffet breakfast and cleanliness of the room,Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you very much for staying with us and recommending our hotel. We hope to have an opportunity to welcome you again.Yours sincerely, Sanon WilaiwongsGeneral Manager
LingCandy
Superior City View Queen
Stayed in Feb 2025
Business travelers
2 review
10.0/10
Outstanding
Posted on Apr 6, 2025
Sweet and nice gesture from hotel. Thanks the housekeeper for doing this. It brighten up our tired day.
Response from Property: Dear LingCancy,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and share your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as an excellent score, and compliments on our arrangement for souvenirs on the night before your departure. Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again.Yours sincerely, Sanon WilaiwongsGeneral Manager