Sleep Inn & Suites Downtown Inner Harbor Reviews

My stay was memorable. The rooms was clean and spacious. The staff was very friendly and courteous. The meals were good. I really enjoyed and I will return in future.

Needs a little more better SERVICE WHEN IT COMES TOO THERE WORKS BUT OVER ALL THEY ARE OK

It’s really nice an I’m still here

Clean rooms Inviting hotel representative Location was ideal

I lasted all of 10 minutes at this hotel as I was in Baltimore for a work trip. I expressed to the front desk that I don’t quite feel safe - something they perpetuated as during the middle of the day in daylight they individually buzzed people in. What?! The front desk worker minimized my concerns and then began to speak in another language to the manager. They also took too long looking at my credit card which made me uncomfortable, so now I will have to keep an eye out for charges that aren’t mine. I grew up in NYC and have lived in various cities. I am not new to urban areas. This place is extremely sketchy. The neighborhood is fine. On to the room, the door looked like someone had tried to kick it in and there was clearly a flight based on some slashes right at the front of the room on the wall. I almost laughed because imagine telling someone you feel unsafe and being put in a room that validates those fears. Are you out of your mind? The bed had stains that were either ash or mold and the bathroom shower had mold on the ceiling. I didn’t even bother to do a bed bug check but I wouldn’t be surprised. If the outer layers are that visibly dirty, what’s underneath will always be worst. I went down to leave, not planning to give any grief, just check out and go and you won’t believe the HOOPS they tried to make me jump through. “Oh it’s safe you will feel safe” “I can put you in another room” I finally had to ask the manager if I was his sister and I claimed I was feeling this unsafe would you appreciate someone arguing with her and he shut up. I can’t believe how condescending he was being and if he really thought he could just talk me into staying and feeling uncomfortable. Please also read the reviews carefully and pay attention to style and names. It seems very clear they have used a bot to generate fake positive reviews. This place should get 0 stars.

I gave one star because it would not let me give zero. We stayed here one night pre-cruise. We had 3 rooms booked (two were suites). First impression in the lobby was “okay”, only because the front desk workers were friendly. That was the end of anything good. We then found out that the elevator was broken. One of our rooms was on the 3rd floor, the other two were on the 4th floor. It was a lot of fun to drag all our heavy luggage up the stairs to our floor, having to lift it up over one of the stairs that had what appeared to be urine on it. We finally make it to our rooms, and the suite on the 4th floor reeked of cigarette smoke. The carpeting and couch were covered in stains. One of the window panes was broken. The air conditioner was broken in the other room that was on the 4th floor. The room was beyond stifling hot. Luckily, our friends got a different room. The 3rd room (one of the suites) on the 3rd floor was the worst. There were FECES (from a prior guest?) in the toilet. Peeling paint on the ceiling, and if you got past the bathroom part, the rest of the room was equally disgusting like the rest. We flushed the toilet hoping that would take care of it. Nope. We then called down to the front desk to ask if they could please come and get rid of the feces. We were told that there was no maintenance available but that he would bring us a plunger. Ummm, absolutely NOT. YOU come up and plunge the toilet. He said he was the only one there and could not. After giving him a piece of our mind, he did reluctantly eventually come up and plunge the toilet. (After we called the Choice 1-800 number to complain). Luckily we had Lysol wipes with us to properly clean the toilet. Completely unacceptable. We were hoping that the breakfast would be okay. However, that was a huge disappointment as well. There was no silverware (plastic forks), no eggs, and only very cold breakfast sausage, and waffles that you could make yourself. The sausage felt like it just came out of the fridge. Ice cold. People were making waffles, but they had to eat them with their hands. We never bothered complaining to the front desk because we just wanted to get out of this disgusting hotel. Thankfully, there was an IHOP right down the road. There are only two good things about this hotel. Location, and the beds are comfy. Never again would I stay here, and most certainly would never recommend it.

We had a room with 2 double bed and a sofa bed. The sofa bed was shabby. The mattress was not even a mattress it was so thin, it was just springs in the back!! Mattress only good for garbage. Never seen something like that. Couldn’t sleep. 200$ for the hotel 500$ for my next chiro appointement. The bathroom walls were dirty. And it smelled like cigarette. The bedding had stains. The towels had hairs….The wifi was barely working. No table or chair to sit for breakfast, it was all piled up in a corner. The breakfast looked nothing like the picture. No cereals, no fruit, no egg. Clearly not a buffet like mentioned. Another guest was also looking for the breakfast, she ended up by going out to get one. It also mentions on website that the reception is open 24/24 but no one in the morning…Don’t book there not worth it at all.

Very basic hotel and room. Needs updating and new bathroom. Room smelled musty. The worst part was the fire alarms started going off and on starting at 3:30 am. Our request for a refund was denied. Also saw a bug on my nightstand I couldn’t identify. Do not recommend.

Great staff, delicious breakfast and convenient location. Check in was very smooth and staff was very friendly. Room is very clean and spacious. In the morning coffee was amazing and check out process was very easy. They have security and felt very safe

Room had old, musty carpeting. Closet door scraped against carpet and required muscle to open. Mattress mediocre at best. Pillows were hard and lumpy. Bed sheets had holes and stains. TV remote control did not work, so viewing was limited to one station. Breakfast was a joke—very limited selection—watered-down juice and coffee (looked more like tea). Milk for cereal in a warm pitcher. Apples were shriveled they were so old. And the coup de grace—someone threw a rock/brick through one of the lobby windows during our stay. The owner is running this place “on the cheap”—how it carries a 4.5 rating is baffling. Stay away.

The lady at the front desk was rude! The internet did not work throughout the room. The laundry room was out of order. The "breakfast" was nothing but a waffle and knock off cereal. The place was noisy due to the trucks moving around and making noise all night next door. And the rooms were smelly and dated.

Save your Money!! Run down and unkept hotel right at the end of a highway exit ramp. Room was nasty. Dirty comforter, the sheets and pillowcases had an odor like they were not cleaned properly and the pillows were horrible!!. Breakfast consisted of cold eggs, undercooked sausage and brown water that was suppose to be coffee. Make your own waffle and front deskwas the only decent thing.

We stayed only 1 night after our flight was cancelled so did not experience some aspects such as housekeeping. The reviews are very mixed - from great to terrible. So was our experience. The room was spacious and clean. But the "breakfast buffet" was a joke. No eggs, no meat of any sort, only stale bread. I would not go back.

We should have been more aware that there were issues as soon as we pulled up to the building. The weeds and garbage should have warned us of what awaited indoors. Run down, shabby, and dirty. Plus the a.m. staff was unattentive and WAY too busy looking at his phone to be bothered doing his job. The "so called" complimentary breakfast was a miserable display. Things spilled all over the counters. Sausage and eggs were ICE cold. There were no utensils with which to pick up. The bread display included the butt ends of the loaves. VERY limited plastic utensils NO knives. Condiments were salt and pepper. Toaster wasn't working an a woman next to me tried the waffle iron, but ended up scraping off half cooked dough as the iron wasn't working either. Meanwhile, the staff member was on his phone. We had stayed at this hotel at least 5 times, the last time being approximately 4 years ago. The staff was friendly and extremely attentive. Very disappointed that a hotel that was once so inviting and pleasant has now become a dumpy establishment.