Sheraton Bali Kuta Resort

Sheraton Bali Kuta Resort Reviews

Sheraton Bali Kuta Resort

Jl. Pantai Kuta, Kuta, Kec. Kuta, Kabupaten, Badung Regency, Bali, Province of Bali, 80361, IndonesiaSee Hotel Details
Sheraton Bali Kuta Resort
Sheraton Bali Kuta ResortSheraton Bali Kuta ResortSheraton Bali Kuta Resort
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1 night

Guest Reviews

8.7/10
Very Good
348 review
Verified reviews
Location8.9
Amenities8.5
Service8.8
Cleanliness8.8
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All reviews(348)
Positive reviews(332)
Reviews with photos/video(120)
Friendly staff(101)
Convenient for shopping(49)
Delicious breakfast(44)
Nice sea view(30)
Close to beach(28)
Perfect for business trips(14)
Large rooms(14)
Too noisy(12)
Negative reviews(16)
Rich Chung
1 King Bed, Partial Ocean View, Guest Room
Stayed in Apr 2025
Solo travelers
65 review
10.0/10
Outstanding
Posted on May 19, 2025
The hotel is located in a very populous and interesting area of Bali. The staff here is very friendly, especially Anil, his hospitality makes my two days here very fulfilled and heartwarming .
Sharon doma
1 King Bed, Guest Room
Stayed in Mar 2025
Family
8 review
10.0/10
Outstanding
Posted on Apr 20, 2025
Very convenient location in the busy Kuta area, lot of shops and restaurants either left or right side from the hotel. Also it links to a big shopping mall in Bali so easy to shop around in walking distance. Very friendly hotel staff, smile and greeting always. Hotel breakfast is ok to try, one thing must say is the room towel art are so amazing, give us a great memory especially for my 10 years old boy, he has to write an extra review for this from the triparvisor 😃
Anonymous User
1 King Bed, Guest Room
Stayed in Feb 2025
Family
6 review
7.5/10
Posted on Mar 23, 2025
The service meets international standards. However, the rooms felt overly minimalistic for the price point. It seems the hotel relies heavily on its prime location next to a popular shopping mall to justify the rates. We chose this hotel mainly for convenient shopping and as a final stop before heading to the airport. In hindsight, there may have been better value-for-money alternatives for this purpose.
Response from Property: Dear Valued Guest,Thank you for staying with us and for sharing your honest feedback.We’re delighted to know that our service met your expectations and that our location served your travel needs well, especially as a convenient stop before the airport. We also truly value your thoughts regarding the room experience and pricing.At Sheraton Bali Kuta Resort, we strive to provide a balance of comfort, service, and location that aligns with the needs of modern travelers. That said, we understand that expectations vary, and your comments regarding the room design and perceived value are taken to heart. We will share this with our team as we continue to enhance our guest offerings.We hope to have the chance to welcome you back in the future and provide an experience that better reflects your preferences.Warm regards,Ashley LaiGeneral Manager
happylemongrass
1 King Bed, Guest Room
Stayed in Dec 2024
Business travelers
8 review
9.5/10
Amazing
Posted on Jan 25, 2025
Warm service from the staff and overall the hygiene is good. Just the hotel rooms look a bit dated. Massage is spectacular.
Mateo Lorenzo
1 King Bed, Ocean View, Guest Room
Stayed in Nov 2024
Couples
12 review
8.0/10
Very Good
Posted on Dec 21, 2024
Nice hotel but in house dining not good very pricy and over rated good service friendly staff but with the mall next door better options
Response from Property: Dear Mateo,Thank you for your feedback. We're glad you found our staff friendly, but we’re sorry to hear the dining experience didn’t meet your expectations. We value your input and will review our menu pricing and offerings to better serve our guests. We hope to welcome you back soon for an improved experience.Best regards,Ashley LaiGeneral Manager
Guest User
1 King Bed, Guest Room
Stayed in Jan 2025
Family
5 review
10.0/10
Outstanding
Posted on Feb 20, 2025
By the way- yes! Near to ocean, best pool, amazing kitchen.. no more to add.. recommend.. from Russia with love..
X_Crow
2 Double Beds, Partial Ocean View, Guest Room
Stayed in Dec 2024
Family
6 review
10.0/10
Outstanding
Posted on Feb 2, 2025
Fantastic resort hotel directly across the Kuta beach! Huge mall beside the hotel and plenty of good restaurants within walking distance! Huge rooms with seaview view and best of all, the hospitality and the service staffs are spectacular!!!
Joseph Kok Wei Teo
2 Double Beds, Guest Room
Stayed in Jul 2024
Family
14 review
10.0/10
Outstanding
Posted on Aug 18, 2024
All good, nice location, good rooms and staffs excellent services.
6/10
Kyounghee
2 Double Beds, Ocean View, Guest Room
Stayed in Jan 2025
Couples
8 review
9.0/10
Great
Posted on Feb 10, 2025
Excellent! All the staff were extremely kind and friendly. I will go back for sure
Wei Keong
1 King Bed, Ocean View, Guest Room
Stayed in Jul 2024
Business travelers
26 review
8.0/10
Very Good
Posted on Aug 30, 2024
Overall experience with Sheraton Bali is good.
Jenn_lau
1 King Bed, Ocean View, Guest Room
Stayed in Oct 2024
Family
2 review
10.0/10
Outstanding
Posted on Feb 2, 2025
Love the location which is located in the shopping centre. Staffs are helpful and friendly. My daughter loved it so much. We definitely will be back again.
Herda22
2 Double Beds, Guest Room
Stayed in Apr 2024
Family
4 review
10.0/10
Outstanding
Posted on May 13, 2024
Absolutely love the hotel. We arrived early and was informed that the room can only be ready by 12. We walked around and came back as It's just beside beachwalk mall and u can go through the connector from the hotel. Checked in the room and they made it ready, Aircon was turned on, luggage was already up and the baby cot is also ready. The staffs are so friendly, always seeing them smile and greeting us everytime we pass by. Also, location is opposite the beach and you can walk through poppies lane, which is also beside the hotel. Will definitely come again.
Response from Property: Dear Herda22, We appreciate you sharing your wonderful experience with us. It brings us immense joy to know that your stay at Sheraton Bali Kuta Resort was exceptional. We can't wait to have the pleasure of welcoming you back for another unforgettable experience soon.Sincerely,Ashley LaiGeneral Manager
Guest User
2 Double Beds, Guest Room
Stayed in Mar 2024
Family
2 review
8.5/10
Very Good
Posted on Apr 14, 2024
The super friendly staff made the stay delightful and enjoyable. The facilities of the hotel left very much to be desired. The room was pleasant but dated. The hotel was under renovation though thankfully we didn’t hear any noise - most likely because it was a whole week of holiday for the locals. The pool was small. The BBQ dinner we had was overpriced for the food they were serving. But as I mentioned, the friendly staff made up for the imperfections.
Response from Property: Dear valued guest,We're grateful for your positive feedback on your stay at Sheraton Bali Kuta Resort. It warms our hearts to know that you had such a wonderful experience. We can't wait to have you back for another exceptional stay and create more lasting memories together.Sincerely,Ashley LaiGeneral Manager
Kierwin
1 King Bed, Guest Room
Stayed in Feb 2024
Couples
1 review
10.0/10
Outstanding
Posted on Mar 27, 2024
Great experience! Hotel staff is very accommodating and the room is super nice. We really enjoy our stay
Response from Property: Dear Kierwin,Thank you for staying with us at Sheraton Bali Kuta Resort and we hope you choose to create more memories here whenever your travels bring you back to Kuta.Sincerely,Ashley LaiGeneral Manager
Guru Reddy
1 King Bed, Guest Room
Stayed in Feb 2024
Travel with friends
15 review
10.0/10
Outstanding
Posted on May 11, 2024
Resort was quite big and located nicely at kuta beach. Staff was supportive and rooms were clean. Breakfast options were limited, we had to order one day in advance for some specific request which is not that convinient..
Response from Property: Dear Guru Reddy,Thank you for choosing to stay with us for your recent travels to Bali. We're glad to hear that you were satisfied with your stay. We hope to see you again soon for many more unforgettable moments.Sincerely,Ashley LaiGeneral Manager