Kankaiji 3, Beppu City, Oita Prefecture, 874-0822, JapanSee Hotel Details
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1 night
Guest Reviews
8.9/10
Very Good
33 review
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Verified reviews
Location8.8
Amenities8.9
Service8.9
Cleanliness8.9
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All reviews(33)
Positive reviews(12)
Reviews with photos/video(3)
Negative reviews(1)
Tommy Tingwei
Twin Room-Non-Smoking
Stayed in Feb 2025
Couple
8 review
10/10
Outstanding
Posted on Apr 21, 2025
We were arriving late and leaving early so we opted out of dinner and breakfast, although they look amazing in the photos. The room and bathroom are a bit outdated but the room is a good size. Free sake is available in the lobby which is always a plus for me. The various public onsen pools looks inviting, but we didn't get to try them due to their "no tattoo" policies. However, private onsen room are available for rent for people with tattoos.
My friends and I are very satisfied with this hotel. We were a little worried at first because the room facilities still maintain the old style (key-operated doors, traditional old-style tatami mats and paper doors). We booked the "one bed, two meals" package, and dinner was at Choose to eat kaiseki cuisine in the room. The chef's craftsmanship and menu design made us feel that it was well worth the money spent this time! !
Although the dining space for breakfast is not large, every dish is very delicious!
If you want to talk about the shortcomings, it is probably that the space for bathing is not large, but my friends and I think that compared to other hot springs that are full of people, this environment is quite refined and comfortable.
The hotel's lobby and public spaces have all been transformed into a modern style, and not only free drinks are provided (there are even draft beers for you to drink).
I personally like and recommend this hotel
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Guest User
Premium Room Japanese Western Style, Non Smoking
Stayed in Mar 2025
Family
3 review
9.0/10
Great
Posted on Apr 21, 2025
Friendly staff, quiet hotel environment, comfortable hot springs, and a variety of free drinks and snacks in the rest area
The room condition, kaiseki, and breakfast were all comfortable and enjoyable!! The shuttle bus seems to be assigned once an hour and I think you need to make a reservation in advance! I think it would be better if there were a little more Korean guidance!
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Aiclassical
Main Building Standard City View Twin Room 16 to 20 Sq M
Stayed in Jul 2023
Solo traveler
1 review
2.5/10
Posted on Aug 13, 2023
If the price of this hotel is higher than 1,200 yuan a night, don't book it. It's not worth it. The overall facilities and services are like a fighter jet among rubbish! The price is more than 2,000 per night, but all the hardware, including the hotel facilities, are so old. And for such an expensive price, the room does not have dry and wet separation? Breakfast is not only lacking in variety but also extremely unpalatable. Who gave it the courage to price it so expensive? And still maintain a self-righteous sense of superiority? Super speechless! Moreover, the name of the hotel on Ctrip is not accurate. The name on Ctrip is also transliterated. The real name of the hotel can be found in the picture I took (Picture 1).
Don’t look at the photos of the hotel, because the photos of the hotel are simply deceptive (the actual photos are taken by me.), the photos look so modern, and the price seems pretty good. Plus, because of the itinerary, I booked it at that time. I wanted to enjoy the hotel for two nights, but I didn't expect it to be so bad. The price of the Sumanoizukan next to it (there is no such hotel on Ctrip, but I saw it on booking later) is similar to it, but from the hotel lobby to the service awareness of the service staff, it is quite modern and considerate. It’s not that this hotel won’t refund me, I will definitely change my reservation to this Suginoi hotel that day.
Because when I made the reservation, the hotel only supported the price for two people, but I only had one person, because I spent the money for two people. I said you can give me a dinner, but I was rejected. The most annoying thing is that the hotel When I checked in with only one person, I was only given a free bottle of water the next day, but I paid for a two-person room. Would it be fatal to be given two bottles of water based on the standard for a two-person room? I’m so angry! 😡And I called Ctrip that night and asked Ctrip to help me contact the hotel to explain the situation and see if I could get a discount, but it was also rejected. But in the end, Ctrip apologized and returned me 200 yuan in cash. This had nothing to do with Ctrip, but their emergency response ability in handling problems reflected their professionalism. Look at this hotel again, what kind of rubbish is it? In the end, I got so angry that I wrote a super bad review for the hotel and threw it at the front desk (last picture.) Of course, it was a little difficult for me to write this text, so I used a translation software to translate it and copy it, but they should be able to do it too. See clearly. Although I also know that writing this to a Japanese hotel is useless, I still want to express my attitude! Really bad! Super bad! 👎👎👎👎👎👎👎
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CHEUNG
Superior, Japanese-Western Mixed with Bath, Ocean View
Stayed in Jan 2024
Traveling with friends
9 review
8.5/10
Very Good
Posted on Apr 17, 2024
Very good rest
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Guest User
Stayed in May 2023
Family
8.0/10
Very Good
Posted on Jun 4, 2023
I stayed for 2 nights, and both nights the food was slightly different and I was satisfied. Breakfast was a little disappointing, but it was delicious. Dessert in the lobby after breakfast. There aren't many varieties, but the warmth is conveyed by the fact that you can take them home with you to your room. The bathroom was also clean, but I wish it had a quick wiper if possible. I couldn't find the remote control for the air conditioner in the changing room of the open-air bath, so I was sweating profusely after I left. All the employees were very kind and worked hard.