Citadines Berawa Beach Bali Reviews

Response from Property: Dear Daniell Peng,Thank you very much for taking the time to share your experience with us, and for your kind words and ratings across different aspects of your stay.We’re absolutely delighted to hear that you enjoyed your time at our hotel, especially the spacious room with a sea-facing balcony and the well-equipped kitchen pantry, it’s great to know it added convenience and comfort to your stay. It’s also wonderful to hear that our location near the beach and local shops worked well for you.A special thank you for recognizing Ade, we’re very proud of our team, and we’ll be sure to pass along your kind words to him. It’s always our pleasure to go the extra mile for our guests, and we're glad the early check-in and late check-out helped make your family’s stay more enjoyable.We do understand that for guests with activities planned outside of the Kuta/beach area, the location may not be ideal, and we truly appreciate your thoughtful recommendation to others.We hope to have the pleasure of welcoming you and your family back again in the future.Warm regards,DwipayanaGuest Service Manager

Response from Property: Dear YIN LING,Thank you for sharing your feedback with us. We truly appreciate your kind words about our helpful and friendly staff, it means a great deal to our team.We are, however, very sorry to hear about the concerns you experienced during your stay. Please accept our sincere apologies for the issues related to cleanliness and the damp bedding. Rest assured, we are addressing this with our housekeeping team to ensure immediate improvement.We also regret the inconvenience caused by external noise from nearby construction and nightlife venues. While some factors are beyond our direct control, we are exploring options to better support the comfort of our guests, especially light sleepers.Your comments are invaluable in helping us enhance our services, and we hope to have the opportunity to welcome you again and provide a much improved experience.Warm regards,DwipayanaGuest Service Manager

Response from Property: Dear Guest,Thank you so much for your perfect rating and kind words. We’re thrilled to hear you enjoyed our location, services, and cleanliness, and that you found our proximity to Berawa Beach convenient. It truly means a lot to us to know you had such a positive experience.We can’t wait to welcome you back for another stay soon.Warm regards,DwipayanaGuest Service Manager

Response from Property: Dear LaneyL,Thank you for your amazing review. We're so pleased to hear that you enjoyed the design, service, food, cleanliness, and amenities, especially the rooftop pool and live acoustic performances. We're also happy to know that you had a great experience with our in-room kitchenette and the convenient location near the beach and local cafes.We truly appreciate your feedback regarding the bed comfort, water pressure, and construction noise. We completely understand how these factors can affect your stay, and we will look into these areas to ensure an even better experience in the future.We are excited about the opportunity to welcome you back once the surrounding construction is completed. Thank you for your understanding, and we look forward to seeing you again soon.Warm regards,DwipayanaGuest Service Manager

Response from Property: Dear Nathania Clarissa,Thank you for taking the time to share your positive review with us. We are delighted to know that you had an excellent stay, and we truly appreciate your high ratings, especially for our amenities, cleanliness, and service.It's wonderful to hear that you enjoyed our convenient location, close to the beach and near the Finns Grab Shuttle stop. We’re also grateful for your feedback on the surroundings and will continue striving to enhance every aspect of our guest experience.We hope to welcome you back again soon for another memorable stay.Warm regards,DwipayanaGuest Service Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us.While we’re glad to hear that you found our hotel suitable for a short-term stay and appreciated the friendliness of our staff, we sincerely regret that other aspects of your experience did not meet your expectations. Your comments regarding the surrounding construction and noise, as well as your disappointment with the level of service, have been noted and shared with our management team for further review.We understand how important a peaceful environment and attentive service are, especially for families or those looking for a restful stay. Please accept our apologies for any inconvenience caused. We are continuously working to improve our facilities and guest experience, and your insights are invaluable in that process.We do hope to have the opportunity to welcome you again in the future, with a more enjoyable and seamless experience.Warm regards,DwipayanaGuest Service Manager

Response from Property: Dear Kimberly Wee, Thank you for sharing your experience. We are glad to hear you enjoyed your stay and that the air conditioning met your expectations. However, we sincerely apologize if you felt pressured to leave a review in exchange for a late checkout. Guest feedback should always be voluntary and based on genuine experiences. We will address this internally to ensure that all guests receive fair and transparent service. We appreciate your honesty and hope to welcome you back for an even better stay in the future.Regards, SunarDuty Manager

Response from Property: Dear PalesaSA, Thank you for sharing your experience! We are glad to hear that you enjoyed our location near Atlas and Finn's Beach Club, and that our staff made your check-in process smooth and easy. We sincerely apologize for any inconvenience caused by the noise, we are working hard to improve the hotel and truly appreciate your understanding. We hope to welcome you back soon and provide you with an even better experience!Best Regards, SunarDuty Manager

Response from Property: Dear Zaruhi Badalyan,Thank you so much for your wonderful review and for rating us a perfect 5 across the board.We’re absolutely delighted to hear that you enjoyed your stay at Citadines Berawa Beach Bali and that you found our property to be a “gem.” Your kind words about the comfort and style of our rooms, the convenience of having in-room kitchens, and the relaxing vibe of our pool area truly mean a lot to us. We're also glad you enjoyed the on site café and our prime location in the heart of Berawa, perfect for exploring everything the area has to offer.Our team is especially thrilled to know their warm hospitality made a positive impact on your stay. It’s always our goal to create a welcoming and relaxing environment for our guests, and your feedback reassures us that we’re on the right track.We hope to welcome you back for another memorable stay soon.Warm regards,DwipayanaGuest Service Manager

Response from Property: Dear Sascha Pierre Renye,Thank you for taking the time to share your feedback with us. We truly appreciate your detailed comments, as they help us identify areas for improvement while also recognizing what we’re doing well.We’re pleased to know you found our location convenient, enjoyed the pool layout, and experienced a smooth and friendly check-in. It’s great to hear the WiFi met your expectations as well.At the same time, we sincerely apologize for the shortcomings in room cleanliness and the disruption caused by nearby construction. We understand how important a clean and peaceful environment is for a comfortable stay. Please rest assured that your comments regarding cleanliness have been shared with our housekeeping team for immediate improvement. Regarding the external construction noise, while it is unfortunately beyond our control, we are actively exploring ways to help minimize its impact on our guests’ experience.Your feedback is invaluable to us, and we hope to have the opportunity to welcome you again in the future with a more seamless and restful stay.Warm regards,DwipayanaGuest Service Manager

Response from Property: Dear Laurie972,Thank you for taking the time to share your feedback regarding your recent stay with us.We are delighted to hear that you appreciated our convenient location and enjoyed the facilities, including the gym and pool. It's also great to know that you found your room spacious and the breakfast selection satisfactory and diverse.However, we sincerely apologize for the inconvenience caused by the odor in your room. While our team attempted to address the issue promptly with a spray, we regret that it resurfaced the following day. Please rest assured that we are looking into this matter to prevent similar occurrences in the future.Additionally, we appreciate your comments regarding the bathroom cleanliness. We will work closely with our housekeeping team to ensure that our cleaning standards are consistently upheld and enhanced for our guests' comfort.Your insights are valuable to us, and we thank you for bringing these points to our attention. We hope to have the opportunity to welcome you back for an even more pleasant and seamless experience.Warm regards,DwipayanaGuest Service Manager

Response from Property: Dear Guest,Thank you for your detailed and thoughtful feedback. We are thrilled to hear that you had a great experience and appreciated the exceptional service from our team.We’re delighted that our location, close to the beach, Finns, Atlas Beach Club, and various local amenities, added convenience to your stay. It’s wonderful to know that you found the rooftop and ground pools enjoyable, and the room, with its comfortable setup and balcony, met your expectations.We apologize for the early morning construction noise nearby and appreciate your understanding regarding this external factor. It’s great to hear that our complimentary laundry facilities added to the comfort and ease of your stay.Thank you for choosing us, and we hope to welcome you back for another memorable experience soon.Warm regards,DwipayanaGuest Service Manager

Response from Property: Dear Valued Guest,Thank you for your perfect rating and kind words. We're so happy to hear that you enjoyed our hotel, gym, swimming pool, and free laundry facilities. It’s also wonderful to know that our team made a positive impression on your stay.We truly appreciate your recommendation and look forward to welcoming you back for another fantastic experience.Best regards,DwipayanaGuest Service Manager

Response from Property: Dear Valued Guest,Thank you very much for your perfect ratings and for sharing your wonderful experience with us. We are delighted to hear that you found our location convenient and strategically placed for easy access to nearby beaches.It is especially rewarding to know that you enjoyed our in-house Ame Spa massage and considered it truly exceptional and unforgettable. Your kind words motivate us to maintain our high standards and continue providing memorable experiences to our guests.We look forward to welcoming you back soon for another relaxing stay.Warm regards,DwipayanaGuest Service Manager