Grand Mercure Bali Seminyak Reviews

I stayed here for 4 nights, the check-in process was long, I was given a room facing the road which was very noisy day and night, so I couldn't rest comfortably.

The Grand Mercure is well situated in the Double Six area of Seminyak - less than a 5 min walk from the beach. We stayed in a Deluxe King Room with a Pool View which didn’t disappoint. The pool area is one of the best we have experienced in Bali & of course the staff & service was first class

The room is spacious and equipped with shower & bath tub, comfy bed. Staff were friendly & helpful, the hotel was still relatively new with a great location, a short walking distance to double six & plenty of good restaurants, cafes in its surrounding made it a perfect choice for solo travellers.

Service was top notch. Location was perfect as it is a short distance from double six beach. Room was comfy. Breakfast can be improved

This is a lovely hotel close to the beach, restaurants and shops. The breakfast was fabulous, so much on offer. Staff were so helpful & friendly. Only downsides - our room faced the street & we could hear the noisy traffic and very disappointed there is not enough sun beds or seating space around the pool to cater for guests. Guests leaving towels on sun beds when they are not there!!

Excellent location and the use of the golf buggy was very helpful for a solo traveller

I had stained sheets when I first checked into the hotel. Didn’t want to bother the housekeeping team as it was late and I was super tired. Had the room made up and I made sure to place the change sheets card on the bed, but when I got back to the room after the room was tidied up, the sheets were still there. In this day and age with basic hygiene, this isn’t what I expect from a 5 star hotel. While the friendliness of the staff was there, if you can’t even make sure that basic standards are met, then you don’t deserve those 5 stars. I wasn’t the only one that had issues with the room; as I was checking out, a family also had the same issue of stained sheets. While I’m a solo traveller, and the bed was huge, I can still sleep on the side that’s not stained. But what about that family with young kids? Such disdain.  Furthermore, they assigned me a room next to a construction site and their ‘compensation’ was just free soft drinks. It’s kinda lame for a hotel of such stature to do that.

The amazing location and great service. Rooms were simply clean and luxurious. All the staff had high levels of customer service. It’s a must to stay here

Amazing hotel and amazing service by receptionist Indah. Had a great experience and will be coming back for my stay in Bali

All is perfect as always. This is the venue I visited every year whenever come with family. The location is perfect, the service is great, the room size and bed is very good.

We had booked Mercure as we had stayed at the Legian one many of times and really couldn’t wait to try this one being in a location we love Unfortunately due to the weather it rained a hell of a lot which meant we couldn’t use the pools and stuff as much as we wanted We were very wrapped that the hotel had made us a lovely breaky to go this morning on our plane ride home great little touch We loved the breakfast it definitely catered to everyone with the options including sushi and the little kids bar which our kids loved lollies chocolates and marshmallows the coffee was made to order aswell and I loved that there was oat milk and enjoyed great coffees every morning Those smaller things that accommodate to families always makes a difference for us A couple of smaller things could be touched up on like refilling coffee and tea sachets daily as unfortunately went to make a coffee the following morning at 6am and there were none replaced (again- I could’ve called reception but waited til breakfast instead) The rooms were lovely and large cosy little sofas in them Being a newer hotel somewhat expected Netflix but was none but hey not a big deal if you’re busy most the day just being rainy it would’ve been handy to watch and chill to! It was quite noisy outside our room with fireworks and rowdiness on our lastnight but can’t be controlled Theirs a kids club onsite which is very helpful when wanting some time out from the little ones every parent needs that in holidays! So thank you 🙏 The restaurant is very beautiful 🤩 the amenities are very modern too! I never used the gym in the end but would be good to open earlier than 7 for early birds! Thanks again for a fabulous time

Absolutely fantastic experience. Hotel staff were accommodating and welcoming. Everyone was very polite and friendly. Really enjoyed my stay at the hotel. Would highly recommend it. Food was wonderful. Great variety and options. Enjoyed the atmosphere.

Great service great location will definitely be back again

Welcoming fruits & snacks  in the room should be covered & wrapped. Mine became ants party foods. I also saw other rooms’ were left outside their rooms. Housekeeping is fast to respond.