Lua Resort - Adults Only

The hotel is beautiful and has a calm vibe. Everywhere is spotless and classy. Let’s start with the great. We had a room on the third floor. The beds are super comfortable and the suite is spacious with a well stocked mini bar, there is a tv with a personalized welcome card on the screen and there is a nice terrace with soft chairs and a table.The bathroom although smallish is adequate with nice toiletries, bath robes and a rainfall shower. Generally the food is superb with a wide variety of choice. The facilities are very nice. We liked the spa and the jacuzzi. Now the not so great. Generally the quality of the food is good with the exception of not offering pancakes for breakfast although having as an empoyee a chef that makes only omelettes?! The room was kept beautifully however there seemed to be no pattern to cleaning timings. The spa area is gorgeous with lovely beds however they seem to get hosed down in the morning which makes them rather damp to lie on until they dry out. One morning, we came back from breakfast to find a note on our bed that informed us of spa area redecoration that day. It was our last day and we planned to spend the whole day in the spa area. The thing is that just the day before we went to a whole day excursion. If we knew earlier, we would have swiched our plans, but the hotel management decided to upgrade us to a suite with a small sauna. Overall staff and the hotel were lovely and we would definitely consider staying here again.

This was our second visit. This time unfortunately the quality of the hotel was way too far as our first visit. Pro: - location -elegant ambiance -quality of the dinner - spacious room - Nespresso machine in the room Con: - Molton &Brown toiletries are not provided any more as it is in the confirmation of booking and as it is advertized on the website . They replaced them with cheap noname toiletries. - we were not offered welcome drink

Would love to give this a terrific overall review, but I cannot. The rooms, staff and food, as noted by others, are very good. Spa is a treat. Location is wonderful. Unfortunately the place has a huge problem with bugs and mosquitos, which descended on our room when the patio door was opened. We spent the better part of an evening killing bugs in our our room, then moving the bodies away from the bed. I contacted the general manager about this this, he did nothing except say, "this happens some times." That's totally unacceptable for any property let alone one that bills itself as five stars. My problem with management responsiveness is echoed in other guest comments. Ownership and management need to take a course on guest relations and responsiveness if they want this to be the hotel it can be.

Really friendly and professional atmosphere. We spent 3 really relaxing nights here with my fiance. The noon restaurant was amazing, the dinner menu gave us a really great ,,gourmet” experience, the tastes was amazing and interesting! We surely will come back here! It’s a new favourite for us in Hungary!😊