The Forest and Lake by Schofieldshire

"-" cons First of all, I would like to focus on the road to the hotel. We rented a Honda wagon and could not get to the hotel without the help of four people pushing the car up the hill. The road is partially unasphalted. The hot water periodically flowed cool, weak pressure. Since the hotel is located in the mountains, it was very windy and at night the wind could be heard through the door cracks and the balcony. Also, at about 4 am and until about 8 o'clock the rooster crowed continuously. In addition, our booking through trip.com was the first for this hotel. The administrator asked several times on the day of check-in and check-out to show proof of payment, called to her management and asked us to talk to them about the payment. "+" pros Dinner and breakfast was well prepared. The whole set of factors made our stay at this hotel, let's say, uncomfortable.

My friends and I (four people in total) booked a stay at The Forest and Lake by Schofieldshire for one night, hoping for a relaxing getaway. Unfortunately, our experience was a far cry from what was promised and advertised. The road leading to the hotel was extremely difficult to navigate and small. Upon arrival we were shocked to find that the room we had reserved was vastly different from what was shown in the online pictures. While the furniture and decoration were somewhat similar the actual room size was far smaller than what we had imagined based on the images. The room which was supposed to comfortably accommodate four people was so cramped that even two people would have struggled to move around. The balcony could barely fit two people. When we voiced our concerns about the room’s size and condition the hotel staff offered to move us to two separate double rooms which only added to our frustration. The room we stayed in had visible mold on the ceiling, and the limited space made it nearly impossible to move without bumping into furniture. accessing the bathroom or the balcony felt like an obstacle course. furniture was poorly arranged creating a suffocating and uncomfortable environment. To make matters worse, the view was far from pleasant and did not match post online. We requested a refund of 10,000 rupees due to the misleading conditions and discomfort we experienced, but the customer relationship manager was incredibly rude and unhelpful. she dismissed our concerns and refused to offer any compensation. her unprofessional behavior and lack of empathy further exacerbated our frustration. It was clear that the hotel’s online photos were outdated, and the property was in far worse condition than depicted.On top of the misleading accommodation, we were frustrated by the hotels strict policies, including a ban on outside food and a prohibition on pork. This added unnecessary inconvenience to our stay. The property is absolutely not worth the price they charge and we realized this only after we arrived. had we known what we were getting into we would never have booked this hotel. We ended up leaving and finding another hotel, but they refused to offer any compensation or refund. In conclusion I strongly recommend against booking a stay at The Forest and Lake by Schofieldshire, especially if youre considering paying in advance. The property is much smaller than advertised & the views are unappealing and the overall experience was extremely disappointing. The deceptive advertising combined with poor customer service can ruin the joy of any trip. I hope this review helps others avoid the same frustration and disappointment we faced.

Positive Check in was quick, our room was on the ground floor by reception. The bed was comfortable enough. The vegetable curry they made for us was delicious. The staff that were on duty were really nice and helped where they can. Negative This definitely isn’t a 5* hotel as advertised. It’s more like a 3 or 4* homestay/ bedsit at best but it’s not a hotel. Our view was some of the village/mountain but mainly a roof, it was howling outside. There was heating in the room but not in the dining or area where you can chill. Because it seemed we were their only guests, they didn’t have much on the menu but they did rustle up a good veggie curry and an egg sandwich the breakfast box. In terms of prices of food, it was all in dollars and I thought it was on the pricy side (example: Fries was $10). The floor was slippery as they said they had polished it. The Bathroom was clean enough, toilet was broken, no mirror (you can see where it was), there was dirt and mould in small areas and the hot water didn’t work. We didn’t take a shower and left early the next day as scheduled. There air was damp, bed frame was broken and rickety, for me it was soft and comfy once I settled but my friend wasn’t comfortable at all! You cannot get Wi-Fi in the lounge were the fire place was. It was also cold but because of the wind, they could switch on the fire. It’s in the middle of nowhere, so ensure you have a car.

i very good experience . as it is hidden in top of hills in nuwara eliya. thank you for the staffs they were very kind. and breakfast is amazing. and no words to explain about there food. everyone should experience this hotel.

Myself and several of our family members visited Forest Lake Hotel while we were visiting Sri Lanka from the U.S. Out of eight 4-5 star hotels we visited, this is one of my favorites. Great food, beautiful landscape, excellent service and love the location.