Hotel Fürstenhof

The hotel staff (especially in the restaurant) discriminates against people who are not German. We reported the problems encountered to the hotel manager and no goodwill gesture (except €6 for free parking!) was offered unless we came back to the hotel! We also had a problem with the curtains in the room (which are too small and therefore wake you up at 6 a.m.). The bedding is a bit hard and there is no headrest so it is quite uncomfortable when you want to read. Breakfast is okay but they do not restock and provide insufficient quantities compared to the number of guests. The restaurant staff does not speak English or almost not and is totally disorganized and disrespectful. There is a coffee machine but the staff does not want to use it to serve you (or at least not if you are not German!) (and it is not usable by the guests themselves so you are only allowed a coffee in a thermos). Paid parking (12€ per night to be close otherwise you have to park at the entrance to the city and pay 3€ per night!). The hotel is also quite old and could do with a refresh and cleaning of the carpets on the 3rd floor (big stain right in front of the elevator). The area is pretty and full of other hotels, so avoid this one.

Wir waren schön mehrmals dort und kommen immer gerne wieder. Nach dem Besitzerwechsel gab es einige Veränderungen aber wir haben uns weiterhin sehr wohl gefühlt. Die Mitarbeiter sind sehr freundlich und versuchen trotz gelegentlich knapper Personaldecke den Aufenthalt so angenehm wie möglich zu gestalten. Besonders die Mitarbeiter an der Rezeption sind hier hervorzuheben ( Frau Sartika und die andere junge Mitarbeiterin). Auch das Frühstück ist ausgezeichnet. Das Schwimmbad und der Saunabereich sind ohnehin konkurrenzlos. Wir werden auf jeden Fall wiederkommen.

After the change of ownership there is still room for improvement. Ms. Sartika from reception and her colleagues are very friendly. Our room was clean, the wellness area was good, breakfast was good and sufficient but there were not enough staff; the staff who served us on site were very friendly. You can see that everyone is trying hard and I also noticed what the expression "skilled labor shortage" means. My wife wanted to order a glass of Crémant, but the server didn't know what that was - oh well, it can happen. But I think that in time the Fürstenhof will shine again in its former glory like it did under the Häcker family - that would be great! We would definitely come back if there was an offer like the one from Hotel.de.