La Maison de l'Olivier

PLEASE READ BEFORE BOOKING THIS PROPERTY I stayed at this property for two nights and, unfortunately, my experience was extremely disappointing. First, I was given a room of a lower category than the one I had booked. To make matters worse, the room had a strong unpleasant smell coming from the bathroom, which made it uncomfortable to stay there. To my surprise, the room had a waterbed — something I was never informed about when booking. Sleeping on it caused severe back pain, and I eventually had to get up in the middle of the night and sleep on the floor, as it was impossible to rest properly. The view from the window was also completely different from what I booked: instead of the promised view, I had a wall right outside the window. Another important thing to note: this is not actually a hotel. It is more like an Airbnb-style family-run guesthouse, where a family owns two houses and rents out rooms. The level of service is not what you would expect from a hotel, which was very disappointing. While the family running the place is polite and friendly, any issues related to payments or disputes are handled very poorly. After we decided to leave earlier due to these problems, they refused to refund us for the three unused nights — almost €1,000 — and ignored all our follow-up emails and their responds on our calls were very rude. Later, I discovered that they resold my room for those nights, effectively charging two different guests for the same booking, which feels deeply unfair. There is also no formal reception and breakfast, and the property is located behind high gates on a very narrow street, making access inconvenient. I genuinely don’t understand how this place has so many positive reviews. While the owners are polite, the service, transparency, and fairness are far below hotel standards. Recommendation: If you decide to stay here, do not book for more than one night upfront. First, check the room, the bed type, the view, and the facilities before committing to a longer stay. Unfortunately, based on my experience, I cannot recommend this property.

Lovely, family owned boutique hotel. Our room was clean, modern, and well appointed. We loved the pool and outdoor space. Convenient and walkable location as well. Overall, an excellent stay!

Great place inside the city walls…

Wonderful hosts! Highly recommend.

What a fantastic find! Newly renovated room that was very clean, comfortable and functional. The staff (who are also the owners) were incredibly helpful and friendly, taking the time to show us on the map the best walks in Avignon, their restaurant recommendations and shopping areas. The complimentary continental breakfast was delicious. Highly recommend this hotel and will stay there again next time we're in Avignon.