The Newel Acropolis

very good

Disappointed by Excessive Street Noise and Poor Customer Service – Would Not Return I stayed at this hotel during my visit in July, and unfortunately, my experience was overshadowed by a major problem: the amount of noise coming from the street made it almost impossible to get a proper night’s sleep. From the moment I arrived, I realized that the hotel is located on an incredibly busy road. Throughout the day and well into the night, there was a constant stream of loud traffic, including cars, buses, and motorcycles revving their engines. But what made it truly unbearable was that even after midnight, the noise barely subsided. Around 2–3 a.m., there were still people shouting, delivery trucks unloading, and occasional sirens passing by. The windows in my room offered little to no sound insulation. I could clearly hear every honk, shout, and engine outside as though it was happening right under my window. I had specifically requested a quiet room when booking because I’m a light sleeper, but the room I was given faced directly onto the street. When I complained at reception the next morning, they politely told me the hotel was fully booked and no room change was possible. I asked if they could at least refund me for the nights I couldn’t sleep or offer a partial compensation. Sadly, the answer was a firm “no.” They explained that since I had booked through an online travel site, they couldn’t process a refund, which I found disappointing. As a guest, it shouldn’t matter how the booking was made – the hotel should take responsibility for the experience they’re selling. It’s really unfortunate, because aside from the noise issue, the hotel itself was acceptable. The room was clean, and the staff at the front desk were polite enough, though ultimately unhelpful. The location would be convenient for sightseeing if it weren’t for the unbearable noise. Breakfast was standard, nothing special, but adequate. I understand that hotels in city centers can’t completely control street noise, but they can invest in better soundproof windows, warn guests ahead of time, or at least make an effort to help when complaints arise. Sadly, this hotel didn’t do any of that. Overall, I left feeling exhausted and frustrated. A hotel stay should leave you rested and refreshed – mine did the opposite. If you’re someone who values a good night’s sleep, I strongly recommend looking elsewhere or at least checking whether the hotel has quiet, courtyard-facing rooms and proper soundproofing before you book.