The Ritz-Carlton, Astana
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The Ritz-Carlton, Astana
No.2 of Luxury Hotels in Astana
Dostyk Street 16, Astana, 010000, Kazakhstan
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We Price Match
Last booked 1 hr ago
Highlights
Delicious breakfast
Lots to do
Pets welcome
Free parkingAmenities
Indoor swimming pool
Sauna
Spa
Massage room
Executive lounge
Gym
Private parkingFree
EV charging station
All amenities
Property Description
The Ritz Carlton Astana Hotel, located in the heart of Astana commercial district. Hotel is convenient to area attractions and outdoor activities, including Bayterek Tower, Astana Opera, and Nurzhol Boulevard. Our guest rooms and suites offer breathtaking city views. The rooms are outfitted with air conditioning, a minibar, and a television. The hotel offers luxurious amenities for both adults and our younger guests. Because we aim to assure your comfort upon arriving at our hotel, we have provided everything you want. Adjacent to the main entrance of the hotel, our serene Өzen Lobby Lounge is the perfect setting. Lounge opens its doors for guests 9:00-00:00 Seasonal products, non-trivial product combination, will pleasantly surprise even the most discerning guests at Mökki Restaurant. We provide comfortable and elegant atmosphere, every day 7:00-00:00 The Ritz-Carlton, Astana offer elegant settings to give your festivities an exquisite touch. Professional staff, state-of-the-art technological equipment, for you and your guests, to deliver high-quality service at your events. The modern SPA-complex offers highly efficient procedures on ESPA cosmetics and the Swiss premium cosmetic brand Valmont in one of procedural rooms. The Ritz-Carlton Spa in Astana features a quiet yoga studio, a dry and steam sauna, a swimming pool, a jacuzzi, and an extensive menu of treatments. We also provide free parking, free wifi, room service, and concierge services to our guests. The Ritz-Carlton Astana will make your vacation to Astana unforgettable, whether you're here for business or leisure.
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8.6/10
Every staff at the front desk is very welcoming. My family loves this hotel. Thank you.
All 40 reviews
Surroundings
Airport: Nursultan Nazarbayev International Airport
(13.1 km)
Train: Astana Railway Station
(9.8 km)
Landmarks: Nurzhol Blvd
(310m)
Landmarks: Baiterek
(420m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Grand Deluxe King Room With City View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
2
Deluxe King Room With City View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Junior Suite
1 King bed
75m² | Floor: 4-14
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Deluxe Two Queen Room
2 Queen bed
40m² | Floor: 4-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
8
The Ritz-Carlton Suite, Club Lounge Access, 1 Bedroom Suite, 1 King, Baiterek View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
4
Club Two Queen Room
2 Queen bed
40m² | Floor: 14,17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
6
Carlton Suite, Club Lounge Access, 1 Bedroom Suite, 1 King
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
12
Executive Suite, Club Lounge Access, 1 Bedroom Suite, 1 King, Baiterek View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
4
Club King Room
1 King bed
40m² | Floor: 14,17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
Hide Room Types
Guest Reviews
8.6/10
Very Good
40 reviews
Verified Reviews- Cleanliness8.7
- Amenities8.4
- Location8.9
- Service8.5
Average for similar properties in Astana
Guest User
August 21, 2025
good hotel!
Guest User
August 12, 2025
Facilities: Very advanced. Although it opened in 2017, the interior is excellent and doesn't feel dated.
Cleanliness: Excellent, with a housekeeper to help maintain cleanliness.
Environment: Constant temperature and humidity, very friendly in cold Astana. Located right on the central axis and just a 5-minute walk from the Tree of Life Monument, it's a great place for a trip.
Service: Very attentive. Besides the housekeeper's assistance with cleanliness, the front desk even checked our passports during check-in and arranged a room with Chinese standard electrical outlets. It was incredibly convenient and touching. Highly recommended!
Original TextTranslation provided by Google
Guest User
July 29, 2025
Every staff at the front desk is very welcoming. My family loves this hotel. Thank you.
Original TextTranslation provided by Google
Zhuldyz
July 28, 2025
Мне все понравилось! Все для сна! Обслуживание на высшем уровне! Только что завтрак не входит в стоимость , нужно отдельно платить
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Guest User
July 19, 2025
Very horrible experience. My room was 0511, on the fifth floor, and the window just towards to the vent of a restaurant’s kitchen. Because of this issue, I couldn’t even open to window. The gas from the vent just destroyed my lungs, so uncomfortable experience!
When I try to apply change the room, the front desk staffs and guest service staffs performed very unprofessionally. No actions, just delay and excuses. Just when I complained the thing to the manager, they then told me that they can provide room on 17th floor. Ridiculous!
That was even meaningless, because next morning I need to check out.
The thing is, when your room has this kind of problem, why you should sell it as the price of like a normal room?
Horrible experience. Definitely was the worst ＜ The Ritz-Carlton＞ from room conditions to the professional level of staffs.
Guest User
July 18, 2025
The room was large and clean. The service was very good, but the hotel lobby was under renovation.
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Diana
July 12, 2025
В целом всё неплохо, но Ritz в Астане отличается от других стран и городов! На ресепшен конечно всё идеально, очень вежливый персонал, очень гостеприимный! Но вот номер немного поразил, грязные полы (ходить только в тапочках), приветствие для какого - то мужчины на телевизоре ну и такие мелочи немного испортили впечатление( Завтрак тоже скудноват, по сравнению с другими отелями данной сети. Расположение отеля хорошее.
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Guest User
July 8, 2025
Very good and clean hotel
Guest User
June 27, 2025
Классный отель, комфорт и удобства на высоте, а номер просто идеальный. 2 раздельные кровати были огромные и супер удобные. Сам номер тоже большой. Завтрак очень разнообразный и вкусный. Все идеально! 5 звезд!
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Services & Amenities
Most Popular Amenities
Indoor swimming pool
Sauna
Spa
Additional charge
Massage room
Executive lounge
Gym
Private parking
Free
EV charging station
Airport pick-up
Additional charge
Car rentals
Bar
Library
Restaurant
Cafe
Taxi booking service
Priority airport drop-off
Additional charge
Station pick-up service
Additional charge
Conference room
Additional charge
Multi-function room
Business center
Secretarial services
Tour and ticket booking service
24-hour front desk
Wi-Fi in public areas
Luggage storage
Free
Indoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Indoor swimming pool
Heated pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Car charging facilities
Transportation
Taxi booking service
Car rentals
Airport pick-up
Additional charge
Priority airport drop-off
Additional charge
Station pick-up service
Additional charge
Front Desk Services
24-hour front desk
Translation tools available
Host welcome service
Concierge service
VIP check-in service
Electronic ID reader for check-in
Express check-in and check-out
Bellhop
Luggage storage
Free
Tour and ticket booking service
Languages Spoken
English
Chinese (Mandarin)
Russian
Food & Drink
Cafe
Bar
Lobby bar
Halal meals provided
Room service
Health & Wellness
Hair and beauty salon
Gym
Massage room
Sauna
Spa
Additional charge
Beauty and makeup
Body care
Yoga session
Public Areas
Shopping mall
PA and sound system
Executive floor
Non-smoking floor
Executive lounge
Water purifier
Elevator
Ventilation system
Humidifier
No smoking in public areas
Smoking area
ATM
Library
Cleaning Services
Clothes dryer
Clothes steamer
Dry cleaning
Ironing service
Laundry service (on-site)
Facilities for Children
Children's meals available
Children's bathrobes
Children's slippers
Children's toys
Children's toothbrushes
Kids' board games/puzzles
Business Services
Multi-function room
Secretarial services
Multimedia display system
Coworking spaces
Conference room
Additional charge
Business center
Postal service
Fax/copying service
Wedding service
Accessibility
Pool hoist available
Handrails on stairs
Stair-free main entrance
Accessible rooms available
Safety & Security
CCTV in public areas
Fire alarm
Keycard entry system
Fire extinguisher
Security personnel
Carbon monoxide alarm
Intruder alarm
Smoke detector
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 2 years old and under | Extra crib: Free |
Children 3 years old and over | 22,400.00 KZT (approx. SAR 156.37) per person per night |
Breakfast
StyleBuffet
Opening hours[Mon - Sun] 07:30-10:30 Open
| Age | Fee |
|---|---|
Children 5 years old and under | Free |
Children 6–11 years old | 12,000.00 KZT (approx. SAR 83.77) per person |
Children 12–17 years old | 24,000.00 KZT (approx. SAR 167.54) per person |
Adult | Buffet:24,000.00 KZT (approx. SAR 167.54) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: 56,000.00 KZT (approx. SAR 390.92) per pet per stay
Service animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Opened: 2017
- Number of Rooms: 157
Phone:+7-7172734000
Email:astana.hotel@ritzcarlton.com
The Ritz Carlton Astana Hotel, located in the heart of Astana commercial district. Hotel is convenient to area attractions and outdoor activities, including Bayterek Tower, Astana Opera, and Nurzhol Boulevard. Our guest rooms and suites offer breathtaking city views. The rooms are outfitted with air conditioning, a minibar, and a television. The hotel offers luxurious amenities for both adults and our younger guests. Because we aim to assure your comfort upon arriving at our hotel, we have provided everything you want. Adjacent to the main entrance of the hotel, our serene Өzen Lobby Lounge is the perfect setting. Lounge opens its doors for guests 9:00-00:00 Seasonal products, non-trivial product combination, will pleasantly surprise even the most discerning guests at Mökki Restaurant. We provide comfortable and elegant atmosphere, every day 7:00-00:00 The Ritz-Carlton, Astana offer elegant settings to give your festivities an exquisite touch. Professional staff, state-of-the-art technological equipment, for you and your guests, to deliver high-quality service at your events. The modern SPA-complex offers highly efficient procedures on ESPA cosmetics and the Swiss premium cosmetic brand Valmont in one of procedural rooms. The Ritz-Carlton Spa in Astana features a quiet yoga studio, a dry and steam sauna, a swimming pool, a jacuzzi, and an extensive menu of treatments. We also provide free parking, free wifi, room service, and concierge services to our guests. The Ritz-Carlton Astana will make your vacation to Astana unforgettable, whether you're here for business or leisure.
Frequently Asked Questions
What is the cancellation policy for The Ritz-Carlton, Astana?
The cancellation policy for The Ritz-Carlton, Astana varies depending on the type of room and booking conditions.What is the cancellation policy for The Ritz-Carlton, Astana?
What are the check-in and check-out times at The Ritz-Carlton, Astana?
Standard check-in time at The Ritz-Carlton, Astana is 15:00 and check-out time is 12:00.What are the check-in and check-out times at The Ritz-Carlton, Astana?
Can I bring my pet inside the The Ritz-Carlton, Astana?
Pets are allowed on request at The Ritz-Carlton, Astana. Charges may be applicable.Can I bring my pet inside the The Ritz-Carlton, Astana?
How far is the The Ritz-Carlton, Astana from the closest airport?
The closest airport is Nursultan Nazarbayev International Airport, and it is about 27 mins from hotel by car (13.1 km).How far is the The Ritz-Carlton, Astana from the closest airport?
Is airport shuttle service offered by The Ritz-Carlton, Astana ?
Yes, at The Ritz-Carlton, Astana, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by The Ritz-Carlton, Astana ?
About This Property
| Nearest Airport | Nursultan Nazarbayev International Airport |
|---|---|
| Distance to Airport | 18.57KM |
| Nearest Train Station | Astana Railway Station |
| Distance to Train Station | 9.78KM |
| Average Price From | SAR5454 |
| Hotel Star Rating | 5 |