The Ritz-Carlton, Astana
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1 room, 2 adults, 0 children
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The Ritz-Carlton, Astana

No.2 of Luxury Hotels in Astana
Dostyk Street 16, Astana, 010000, Kazakhstan
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We Price Match
hotel overview picture
Last booked 18 hrs ago
Highlights
Free parking
Delicious breakfast
Lots to do
Pets welcome
Amenities
Indoor swimming pool
Sauna
Spa
Massage room
Executive lounge
Gym
Private parkingFree
EV charging station
All amenities
Property Description
The Ritz Carlton Astana Hotel, located in the heart of Astana commercial district. Hotel is convenient to area attractions and outdoor activities, including Bayterek Tower, Astana Opera, and Nurzhol Boulevard. Our guest rooms and suites offer breathtaking city views. The rooms are outfitted with air conditioning, a minibar, and a television. The hotel offers luxurious amenities for both adults and our younger guests. Because we aim to assure your comfort upon arriving at our hotel, we have provided everything you want. Adjacent to the main entrance of the hotel, our serene Өzen Lobby Lounge is the perfect setting. Lounge opens its doors for guests 9:00-00:00 Seasonal products, non-trivial product combination, will pleasantly surprise even the most discerning guests at Mökki Restaurant. We provide comfortable and elegant atmosphere, every day 7:00-00:00 The Ritz-Carlton, Astana offer elegant settings to give your festivities an exquisite touch. Professional staff, state-of-the-art technological equipment, for you and your guests, to deliver high-quality service at your events. The modern SPA-complex offers highly efficient procedures on ESPA cosmetics and the Swiss premium cosmetic brand Valmont in one of procedural rooms. The Ritz-Carlton Spa in Astana features a quiet yoga studio, a dry and steam sauna, a swimming pool, a jacuzzi, and an extensive menu of treatments. We also provide free parking, free wifi, room service, and concierge services to our guests. The Ritz-Carlton Astana will make your vacation to Astana unforgettable, whether you're here for business or leisure.
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8.6/10
Very Good
Very good and clean hotel
All 60 reviews
Surroundings
Airport: Nursultan Nazarbayev International Airport
(13.1 km)
Train: Astana Railway Station
(9.8 km)
Landmarks: Nurzhol Blvd
(310m)
Landmarks: Baiterek
(420m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Grand Deluxe King Room With City View
5

Grand Deluxe King Room With City View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Deluxe King Room With City View
2

Deluxe King Room With City View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Junior Suite
5

Junior Suite

1 King bed
75m² | Floor: 4-14
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Deluxe Two Queen Room
5

Deluxe Two Queen Room

2 Queen bed
40m² | Floor: 4-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
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The Ritz-Carlton Suite, Club Lounge Access, 1 Bedroom Suite, 1 King, Baiterek View
8

The Ritz-Carlton Suite, Club Lounge Access, 1 Bedroom Suite, 1 King, Baiterek View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
Club Two Queen Room
4

Club Two Queen Room

2 Queen bed
40m² | Floor: 14,17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
Check Availability
Carlton Suite, Club Lounge Access, 1 Bedroom Suite, 1 King
6

Carlton Suite, Club Lounge Access, 1 Bedroom Suite, 1 King

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
Executive Suite, Club Lounge Access, 1 Bedroom Suite, 1 King, Baiterek View
12

Executive Suite, Club Lounge Access, 1 Bedroom Suite, 1 King, Baiterek View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
Club King Room
4

Club King Room

1 King bed
40m² | Floor: 14,17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Guest Reviews

8.6/10
Very Good
60 reviews
  • Cleanliness8.7
  • Amenities8.3
  • Location8.8
  • Service8.5
Average for similar properties in Astana
Most Mentioned
Review summary
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Facilities: Users highly praised the hotel's facilities, including a large gym with diverse equipment, a clear swimming pool, sauna, and hot tub. The amenities were described as comprehensive and luxurious, resembling high-quality bathing centers.(based on 4 reviews)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 29, 2025
前台的每個工作人員都非常熱情 家人都喜歡這家酒店 感謝你們
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Z‍h‍u‍l‍d‍y‍z
July 28, 2025
Мне все понравилось! Все для сна! Обслуживание на высшем уровне! Только что завтрак не входит в стоимость , нужно отдельно платить
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 19, 2025
Very horrible experience. My room was 0511, on the fifth floor, and the window just towards to the vent of a restaurant’s kitchen. Because of this issue, I couldn’t even open to window. The gas from the vent just destroyed my lungs, so uncomfortable experience! When I try to apply change the room, the front desk staffs and guest service staffs performed very unprofessionally. No actions, just delay and excuses. Just when I complained the thing to the manager, they then told me that they can provide room on 17th floor. Ridiculous! That was even meaningless, because next morning I need to check out. The thing is, when your room has this kind of problem, why you should sell it as the price of like a normal room? Horrible experience. Definitely was the worst < The Ritz-Carlton> from room conditions to the professional level of staffs.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 18, 2025
房間很大,很乾凈。 服務很好,就是碰到酒店大廳裝修。
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D‍i‍a‍n‍a
July 12, 2025
В целом всё неплохо, но Ritz в Астане отличается от других стран и городов! На ресепшен конечно всё идеально, очень вежливый персонал, очень гостеприимный! Но вот номер немного поразил, грязные полы (ходить только в тапочках), приветствие для какого - то мужчины на телевизоре ну и такие мелочи немного испортили впечатление( Завтрак тоже скудноват, по сравнению с другими отелями данной сети. Расположение отеля хорошее.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 8, 2025
Very good and clean hotel
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 27, 2025
Классный отель, комфорт и удобства на высоте, а номер просто идеальный. 2 раздельные кровати были огромные и супер удобные. Сам номер тоже большой. Завтрак очень разнообразный и вкусный. Все идеально! 5 звезд!
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T‍i‍a‍n‍z‍h‍e‍k‍u‍n
June 7, 2025
The room was not prepared in advance, and I found a handwritten greeting card from the previous guest when I checked in🫠🫠
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Services & Amenities

Indoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Indoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 2 years old and under
Extra crib: Free
Children 3 years old and over
22,400.00 KZT (approx. US$41.26) per person per night

Breakfast
StyleSet menu
AgeFee
Children 17 years old and under
12,000.00 KZT (approx. US$22.10) per person
Adult
Set menu:24,000.00 KZT (approx. US$44.20) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: 39,200.00 KZT (approx. US$72.20) per pet per stay

Service Animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2017
  • Number of Rooms: 157
The Ritz Carlton Astana Hotel, located in the heart of Astana commercial district. Hotel is convenient to area attractions and outdoor activities, including Bayterek Tower, Astana Opera, and Nurzhol Boulevard. Our guest rooms and suites offer breathtaking city views. The rooms are outfitted with air conditioning, a minibar, and a television. The hotel offers luxurious amenities for both adults and our younger guests. Because we aim to assure your comfort upon arriving at our hotel, we have provided everything you want. Adjacent to the main entrance of the hotel, our serene Өzen Lobby Lounge is the perfect setting. Lounge opens its doors for guests 9:00-00:00 Seasonal products, non-trivial product combination, will pleasantly surprise even the most discerning guests at Mökki Restaurant. We provide comfortable and elegant atmosphere, every day 7:00-00:00 The Ritz-Carlton, Astana offer elegant settings to give your festivities an exquisite touch. Professional staff, state-of-the-art technological equipment, for you and your guests, to deliver high-quality service at your events. The modern SPA-complex offers highly efficient procedures on ESPA cosmetics and the Swiss premium cosmetic brand Valmont in one of procedural rooms. The Ritz-Carlton Spa in Astana features a quiet yoga studio, a dry and steam sauna, a swimming pool, a jacuzzi, and an extensive menu of treatments. We also provide free parking, free wifi, room service, and concierge services to our guests. The Ritz-Carlton Astana will make your vacation to Astana unforgettable, whether you're here for business or leisure.

Frequently Asked Questions

What is the cancellation policy for The Ritz-Carlton, Astana?

The cancellation policy for The Ritz-Carlton, Astana varies depending on the type of room and booking conditions.

What are the check-in and check-out times at The Ritz-Carlton, Astana?

Standard check-in time at The Ritz-Carlton, Astana is 15:00 and check-out time is 12:00.

Can I bring my pet inside the The Ritz-Carlton, Astana?

Pets are allowed on request at The Ritz-Carlton, Astana. Charges may be applicable.

How far is the The Ritz-Carlton, Astana from the closest airport?

The closest airport is Nursultan Nazarbayev International Airport, and it is about 27 mins from hotel by car (13.1 km).

Is airport shuttle service offered by The Ritz-Carlton, Astana ?

Yes, at The Ritz-Carlton, Astana, an airport shuttle is available. We suggest you call ahead to confirm details.

About This Property

Nearest AirportNursultan Nazarbayev International Airport
Distance to Airport18.57KM
Nearest Train StationAstana Railway Station
Distance to Train Station9.78KM
Average Price FromUSD1342
Hotel Star Rating5