Claudio
November 1, 2023
After several years of staying in this property, I was unfortunately disappointed for various reasons:
1. As soon as we arrived there was an error on the reservation instead of two adults and a child they only saw two adults. In fact, the facility charged me for the child even though it appeared free on the trip website.
2. The reservation made for the Spa on the day of arrival was scheduled for the following day. (fortunately the Spa manager complied with the mix-up)
3. The bathroom had ants in the shower area.
I don't give a star because I know the structure well and I hope it makes you think about what happened. Another person would surely have made a fuss. Obviously, before staying in this facility again, I will be careful to evaluate other nearby facilities.
I have to thank Trip's assistant in particular because he assisted me until the end, something the hotel didn't do.
Original TextTranslation provided by Google