Chilong518
April 27, 2025
Located in Apollo Bay, the scenery is impeccable, but it must be mentioned that there are basically no facilities and services inside. To check in, you have to drive up the mountain to the reception to get the key. In addition, there is no food supply, so if you have a car, you have to drive to the supermarket to buy food. There are no disposable items in the room. I couldn't even use the kettle in the room I stayed in, but it was really hard to find staff to help. Also, after I checked out, I received an email saying that they couldn't find the TV remote, and asked me where I put it, or if I had taken it, I should return it. But I clearly only put it on the bedside table, which is a conspicuous place. After I replied to the email, I didn't receive a reply from them, not even an apology. Their service is so careless that it needs to be improved.
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