Guest User
February 27, 2025
I visited this hotel for a week with my wife on our honeymoon. The hotel is GREAT, the staff was super friendly, and the atmosphere is perfect for a couples getaway. We had a truly incredible time. The three stars is due to the fact we had NO hot water for the entire duration of our trip. Each day, we (along with several other couples we spoke with), would ask the front desk when we could expect hot water. Each day, the staff would basically shrug and say they didn't know. For the entire week, if we wanted to shower, we had to take an ice cold shower. We specifically rented a suite so we had a tub, which we obviously couldn't use due to the no hot water. The biggest surprise was that the staff did nothing to acknowledge it. Toss a bottle of wine in the room? Give a gift card to the restaurant? Literally ANYTHING to make up for the fact that half the resort had no hot water for several days on end. I've emailed Franck (the manager) seven times since our stay and he's ignored every email. I'm only writing this review because he's voluntarily ignoring my emails. Again - GREAT hotel, but a week without hot water and zero partial refund or any type of make-good isn't exactly ideal. I cannot recommend the actual hotel enough though - just hope you have hot water!