Fairfield Inn & Suites Anchorage Midtown

Cleanliness and Maintenance: Repeatedly praised for clean rooms, lobbies, and updated facilities.(based on 1 review)

I’ve traveled a lot through the years (sometimes 8 trips in one month) and I’ve seen a great amount of accommodations, in all types and forms. This place, however, had by far the worst customer service I’ve ever experienced so far. I had to call 3 times for the complimentary shuttle, which showed up after 1 hour and 5 minutes to pick me up. The driver was unbothered, no greeting and continued with his loud and private phone call in a foreign language. Check in was done in a rush. Nothing was told about the facilities of the hotel. The rooms are musty, with an old and worn out interior, moldy bathroom and no soundproof windows. This place is way too pricey for what you get and should not carry the Marriott brand at all. After checkin, I went straight out to explore the city of Anchorage. When I returned at night, I found out there was a leakage from the ceiling, dripping right on the AC. I called and someone came to check. She than returned to the front desk, to find a solution. Nothing could be done though, because there were no rooms available as the hotel was full. As I booked through Trip.com, I couldn’t get a refund. I was given Bonvoy points, even though I explained that I wouldn’t be using those, as I always book through a third party. Trip.com was trying to solve the issue with the hotel for weeks, but I was informed they couldn’t. Trip.com was helpful enough and gave me some Trip credits, which I definitely will be using in the future. It’s when there’s a problem, that you can truly see what the level of customer service they have. The staff clearly has no clue and you’ll be treated like nothing. I wouldn’t stay here again not even for free! I was happy I was booked only for one night.

Rooms are clean and beds are comfortable. I stayed here four nights and spent an extra $150 on rides to and from town for dinner, site seeing etc. For the most part, the staff at the front desk is friendly and helpful. However, Doreen is not helpful and provided false information about shuttle availability. Breakfast is just ok. The average, free hotel breakfast. This hotel is on a busy road. Do everything you can to get an odd numbered room. You will hear a lot of road noise in the halls with rooms X10 - X18. Can the TV channel in the lobby be changed? Doreen said they are are not allowed to change the channel. If this is true, then just turn it off.