dselvan
July 14, 2024
When I booked this place, the booking was for a room on a higher floor with access to the lounge. The lounge has since been removed but at no point did the hotel tell me this and neither did **********. Communication was pretty bad since the hotel never responded to my emails or messaged. So only found out about it when we checked in. Check in was very disorganised. We were supposed to get breakfast vouchers since this was a pre-paid breakfast inclusive rate. The check in desk initially didn't give me one since she told me that it was not a breakfast inclusive rate and fortunately I was able to show the print out of the booking. She then conceded reluctantly that it was indeed breakfast inclusive rate and gave me one voucher. It later transpired that it is one voucher per person and since they were two of us, it should have been 2. So had to go back to the front desk and the other helpful lady sorted it out. We stayed here twice in 5 days and has same issue both times. After all of that, got to the room and it was smelling badly of sewage in the bathroom. So then had to move rooms and it was better after that. Free parking is good and there are plenty of space. Breakfast was ok although could be better. Coffee was pretty disgusting and so after that just stuck with tea although the water was luke warm!!! Rooms are a bit dated and could really do with an upgrade. The lobby however looks like it has been updated. Overall, probably the worst Crowne Plaza I have ever stayed in and was disappointing. Staff generally were ok although a couple looked very disinterested. Unfortunately cannot recommend it.