The Wildbirch Hotel - JdV by Hyatt

New, nice and clean

Overall great after a minor hiccup. Vishnu and team made our stay pleasant and answered our questions satisfactorily. They were flexible with our multiple changes on our last day due to flight issues.

The Good: Good free WiFi Chromecast that actually works (a rarity in hotels) Good location, easy to walk everywhere downtown. The breakfast and evening drinks at the on-site Crimson restaurant. The coffees in the lobby coffee shop. The Bad: Front desk would not provide me with a receipt for the $400 deposit they took on arrival or confirmation it had been released when I left. Read a few reviews saying people were still chasing their deposits weeks later so hopefully it comes back in the next few days. The hotel is huge so you spend ages walking thru corridors, the lift by the reception goes to the 3rd floor but when you get out you have to walk down 6 stairs to get to the rooms so it’s not suitable for any one with a mobility issue or moving heavy luggage, instead you have to haul all the way down to the back of the hotel trying to wheel suitcases across thick carpet, a massive design fail. The room was mostly clean when we checked in, save for a few bits of plastic wrapping under the sink that had been missed. But during the course of our 4 night stay there didn’t appear to be any further housekeeping until on the 3rd morning we put the ‘request housekeeping’ sign on the door in the hope of fresh towels etc then went out for around 4 hours. When we came back the cleaning carts in the hall had hardly moved and our room hadn’t been touched. We asked the cleaner in the corridor who said some rubbish about not being allowed to clean the room if it wasn’t on the list - then what is the point of the signs to hang on the door in the room? - but she would try and get to it ‘soon’. We went to sit in the lobby and wait… after an hour we went to check and still it hadn’t been started… at this point we went up the front desk to see if there was something they could do. The assistant manager Kameron went to check and assured us it would be done ‘soon’ - I should mention here it happened on my birthday… so whilst we waited he did bring me a birthday treat in the form of some fried Brie from the kitchen, and said he would comp us breakfast, both kind gestures much appreciated. Eventually after another 45 minutes, the room was finally done - all in all I spent 1 hour and 45 minutes of my birthday sat in a lobby waiting for new towels in my room and for that reason I cannot rate this hotel any higher than a 3/5. Overall had the above incident not happened I would’ve given it at least a 4/5 but it definitely dampened my birthday and that I can’t forgive.

Good location in downtown area, near airport, railroad depo, visitor center, museum and restaurants. Room is clean, quiet and comfortable.

The location is excellent. The restaurant offers a nice variety of foods and everything I've eaten during two trips to Anchorage has been well prepared/presented. The resident rates are very reasonable and the attention to detail with the interior design really shows!!