SH Villa Gadea Altea

Service Quality: Guests frequently praise the staff for being friendly, helpful, and enthusiastic. The hotel creates a welcoming, family-like atmosphere, ensuring visitors feel comfortable and cared for during their stay.(based on 2 reviews)

We stayed at SH Villa Gadea for four nights as part of a wedding party. While the hotel itself is set in a beautiful location and the service overall was good, our experience unfortunately fell short of what you’d expect from a 5-star property. Our room was advertised as a double, but in reality, it was two twin beds that slid apart with the slightest movement – not ideal for comfort. On arrival, I discovered there was no iron in the room. After calling reception, I was sent a tabletop ironing board and a barely functioning iron. I managed to get by for the first two days, but on the morning of the wedding, the iron had mysteriously disappeared from the room. With a creased shirt and limited time, I tried calling reception, only to find the phones weren’t working. I had to go down to reception in person, where I was told the hotel only has five irons in total, despite being rated as 5-star. To make matters worse, there was little effort made to resolve the issue or reassure me. This was a stressful and disappointing experience, especially considering the occasion. In most 5-star hotels, basic amenities such as an iron are standard in every room, and better customer service would have been expected in handling the situation. That said, I would like to highlight one member of staff in particular – Patry. She was absolutely fantastic throughout our stay: approachable, helpful, and always smiling. She really stood out, and it was a pleasure to see her again at checkout. If all staff had her level of professionalism and customer-facing skills, our stay would have been much more enjoyable. Overall, while there were positives, the lack of basic amenities and inconsistent service left us underwhelmed, especially given the hotel’s 5-star rating.