Spark by Hilton Albuquerque North I-25

Worst stay, spend $ elsewhere! No way to open window to get humidity out of room. First arrived all channels were off air, waited over 2 hour for maintenance. It was quiet. Room had no microwave or coffee maker. No extra blanket, sheet for pull out couch. Went swimming no towels waited an hour for a lady to leave 2 towels with a swimming pool full of 22 people. My son had forgotten his glasses and the pool area, after checking out we asked to return to the pool to be let in because the card wasn’t opening the door.KEY CARDS NEVER WORKED! Asked Barbara to be let in she had tried her best to dismiss my family “she can’t do anything because her card didn’t work.” Mind you there was a worker who went in with no issue& other families. God forbid a person drowns on Barbara’s shift with her faulty key card stating “no one else can help you” “no one else has access!” “My card doesn’t work there’s no one else!” “The pool is supposed to be closed it’s not even supposed to be open” there was no sign stating the pool was closed. Only opening hours was listed . Mind you I called up seven days ago, asking if the pool is open, they said yes. Then three days before my stay, asked again over the phone, it was open. As well as checking in the day before, Barbara helped letting me know when the pool was open by letting me know the hours. She tried very hard to dismiss us stating to come back, we lived over 200 miles away and had no plans on return.Management needs to be present! Barbara has terrible service!

Save your money and stay somewhere else An older hotel which has been remodeled. Upon arrival at 2:30 PM, we were told that there were no early check ins and we had to wait until 3:00 PM. At 3, the lobby was filled with people checking in and some being told that their room was not yet cleaned. It appeared that the hotel was very short staffed from house cleaning, front desk, and maintenance. The room was nice and remodeled. I appreciated that there was no carpet. The bed was okay, but not the most comfortable. There was quite a bit of space in the king room, which felt like 2 rooms due to the door closing off the bedroom from the living area. The walls are very thin, as we had a noise complaint called on us for my 4 year old talking. The next morning we got up and had the continental breakfast which was a “bagel bar”, cereal, muffins, fruit, and yogurt. We decided to go swimming and this was the nail on the coffin. The pool opened at 9 am, which is the time we arrived. Several people were waiting in the hall, and soon told us they were waiting for maintenance to open the door. When maintenance returned, he used a MacGyvered metal coat hanger to open the door handle on the other side because none of the hotel key cards worked. Upon entering the pool area there were large pieces of food crumbs on the floor. In the pool, it was worse. There was so much food floating in the water. The water was cold (considering it was inside). The hot tub was lukewarm and the jets did not work. Definitely not staying here again!

Great room, poor staffing The room was very roomy and clean. Our issue was the lack of bedding available for our pull out, the front desk didn’t even have any. At check out the staff was mocking my husband in another language when he asked if there were any luggage carts

Spark gave prison cell vibes walking to our room. Don’t be fooled by “breakfast available”. Breakfast consisted of cold cereal, yogurt, and bagels. Only plus was the pool.

As a silver tiered member, the only item of note with this property was the one bottle of water given at check-in. It was placed in a bag with some plain chips. I will simply aim to LIST OUT what we encountered: 1. The elevator was the tiniest one I have ever been forced to use at any Hilton property, ever. 2. No hanging door sign was in the room - had to request it from the front desk. 3. No ice on our floor - had to go down to floor one 4). Pool had limited hours in the morning - and by the time I got off, it was full of kids due to (either a band OR some other HS group) there 5. Thin walls 6. Two TVs were in the room, but the layout DOES NOT look much like the advertised photos - (this property is VERY dated) 7. Room had a balcony, but the view was of storage units, the HS bus, and work trucks 8. No charging ports inside of the room, nor in the lobby. This is 2025, and it is an expectation - please update your property. 9. Ironing board was very small and hard to use for us - we are both near (or over) 6ft tall 10. Uneven floors in the hallway & inside the rooms 11. Sloppy wallpaper and painting inside rooms and walkways 12. NO HOT FOOD for breakfast - (nothing). We went to Village Inn (up the street). It is a local I-Hop type of place. 13. There were coffee grains, in the hot water tube. 14. NO MICROWAVE inside the room - there was just ONE in the lobby, by the front desk. STRONGLY CONSIDER placing one on each floor, if your mgt refuses to place them inside the rooms. 15. Small frig inside room had a light inside of it - (that was neat). 16. Bed slept well and room had a tub. We will avoid returning to this Hilton property. The brand needs to be removed from the location, because this was quite honestly the most subpar Hilton property we ever patronized. It was quite lack luster.

A good review! The problem was the renovation crew hadn’t sponged the grout on the bathroom floor, thus it was crumbling and sticking to one’s feet. Otherwise the staff and basic cleanliness were excellent!