The Chitvan Resort

MakemyTrip had booked this hotel in Ajmer. It is far from city. The landscape of resort is beautiful but the maintenance and upkeep of hotel leaves lot to be desired. Our room was upgraded but the bathroom had rusted pipes, torn towels, breakfast was not buffet so prepared whenever we wanted more and it was half cooked. Staff was courteous but management needs to be blamed. Have filled up feedback. Hopefully management has addressed it.

The photographs look great on the website. We were downgraded and when I asked they quietly shifted us to the deluxe room. I thought that was sneaky and cheap. The rooms were at best 2 star or average. The size of the deluxe room we got was nice. However the bathroom was a mess. The bum washer leaked into the floor and made a messy wet bathroom floor. The shower was not functioning. One had to have a bath with one hand while the other was keeping the water from the shower moving to the tap. Not very clean as well. No wifi in rooms. Network is also sketchy. So keep your devices on the side and spend some time in solitude with trucks on the highway honking as they pass by. The attitude of the staff is weird as well. I called to ask for a few milk sachets and tea bags, the guy told me come and have chaii in the restaurant! I asked him is it a problem to send extra, he said he would send some. Never understood that! Would not recommend!

Food was good staff was so polite and very beautiful palace for family and kids we are really enjoyed the service

Poor customer service. The manager was unprofessional and unhelpful. Dirty rooms with lot of dust on all the stuff and furniture. Room was not cleaned before our checkin. Dirty hand towel in the room. Plumbing issue in the washroom was not resolved and the washroom leaked for our whole stay. They laid towels on the floor for the leaking water. Room was not changed. Asked for extra for room upgrade. Other room available was twin bed which is not acceptable for a married couple. Ac started leaking water as well in the middle of the night and the whole room was wet and the ac stopped working. No compensation was offered and not even an apology for the inconvenience. The manager said it was technical issue and nothing can be done about it. Pictures shows a beautiful luxurious palace looking hotel. However it's an old under maintained property. No public transport available to reach the property and its on the highway, far from the city. U have to do a taxi service which ask for unreasonable tarrifs. Ola and uber also not available.

1. Rooms were decent 2. Cleanliness was top notch 3. Ambience was calm 4. Food is okay 6. Suitable for couples

The place is located nicely however the staff is very slow and bad to respond to the request for anything. They are understaffed and always only harp on the pricing. The upkeep of the place is good but the rooms smell mouldy. Basics like a room refrigerator is missing