"I'd give this hotel 10 stars! The service, food, and atmosphere were all incredibly professional and attentive. We visited during the off-season, and yet the quality of service was absolutely top-notch, which we really appreciated. One evening, we got back around 10 PM, and they waited until we confirmed we weren't going to use the hot springs before turning off the lights. The open-air hot spring was so relaxing!"

"Very good"

"My husband and I are enjoying staying at a hot spring inn. This time, we stayed at Esan-san, a 5-star inn. The first thing I noticed was that all the staff were young. Recently, hot spring inns are often staffed by older people and foreign trainees, but it's rare to see an inn with so many people working so hard to serve customers, so I hope they will try harder. The old inn itself seems to be in the process of being renovated. The hot spring and the room were clean and nice. For meals, we had food cooked by the hearth in a private room, but it was a bit unsettling because we had to grill it ourselves, and it was a bit disappointing that there was no rice. Rice is better than oyaki. If I visit again next time, I would like to have a kaiseki meal. For breakfast, I had a second helping of rice and it was delicious. I thought it was good for the price. There was no welcoming or seeing off, which felt a bit lonely, but it might be okay since you don't have to worry about anything."

"A successful two-night stay in a serene atmosphere. The inn is very pleasant with beautiful gardens and several baths. We had a room on the ground floor with a large private bath (wooden bathtub): it was very nice. Meals are served in a private room with a person looking after you. We don't speak Japanese but with the telephone translation system, we were able to discuss the dishes. It was a complete dinner with lots of discoveries. There was a party in the village and the reception gave us raffle tickets to participate. Unfortunately the sky was overcast and we didn't see the stars."

"We arrived at noon, but the hotel immediately checked us in because we had some transportation issues when we left. The front desk service was excellent; they helped us check our transportation information, spending a full 1-2 hours to resolve the problem. We were extremely grateful and touched by the hotel's busy schedule and assistance, which allowed us to smoothly connect to Matsumoto! The hotel is spacious and the food is delicious. Breakfast and dinner are buffet style, with all-you-can-eat crab legs. The food is plentiful and everyone, adults and children alike, loved it! We stayed for two nights and even went stargazing in Achi Village. The hotel provided shuttle service for both trips! Our room was a corner room with good natural light and was spacious. The onsen (hot spring bath) was also very comfortable. Highly recommended!"

"Breakfast and dinner were both very good! The food was fresh."

"Very nice hotel in the star gazing area Aichi. Though little reviews, we went to stay and greeted warmly as we were the only tourist. Dinner was sumptuous. Room was great though bit small. Onsen was a plus with star gazing opportunities at night. Overall, recommended high CP!"

"Some of the food can be even better"

"The hotel is bigger than expected, with special cave hot springs, indoor hot springs, and large hot spring pools. The surrounding natural environment is very good, and you can see the starry sky at night."