DoubleTree by Hilton Abilene Downtown Convention Center

Me and my family stayed a night here on our way to Roswell. It was comfortable and clean. Kid friendly restaurants near by were scarce but we were able to find something.

As always great check in service and even brought me 3 breakfast plates in the morning. 10/10 recommend staying here. P.s. The bartender named Lexi is really good at her job.

Frances at the front desk in DoubleTree Downtown Abilene made my stay truly exceptional. I arrived about an hour and a half before the normal check-in time, and she went above and beyond by checking for availability, finding me a room, and letting me check in early at no extra charge. Since I was really hungry, I asked about the kitchen hours. When Frances realized it was about to close, she offered to hold my luggage so I could grab a meal right away (I had less than 30 minutes before closing!). She was incredibly welcoming, helpful, and genuinely kind. Frances is hands down one of the best front desk staff I’ve ever met. DoubleTree Downtown Abilene truly has a rare gem on their team.

I stayed here previously in 2024, and l was very impressed. I left a very positive review because I really enjoyed my stay. So of course I came back the next time I needed a hotel in Abilene. This experience couldn't have been more different. To avoid writing an entire book, I'll just make a list: - I was unable to check in on the Hilton Honors app - Employees at the front desk were distracted, unprofessional, and unhelpful - even though the lobby was completely empty. I was the only one there, and the two of them couldn't seem to be bothered to help me. - My room wasn't available. I asked for an upgrade as a Hilton Honors gold member, they seemed confused like I was speaking a new language. They gave me a "similar room" on the same floor. - My room was half the size of the room on my previous stay. The AC was off in August. The room was unprepared, there were paint drippings all over the furniture. The desk/table and chairs (that looked like it was bought at a garage sale) were crammed into the corner by the window. There was also a cheap looking floor mat crumpled up in the middle of the room. I'm sorry I know I'm at the Abilene Doubletree and not the Waldorf Astoria, but what in the world? Cheap plastic toy furniture? - No time in my schedule to ask for a new room, so I dropped off my stuff, turned on the AC, and left. - Got back to the hotel at 12:45am, and couldn't get in to the building. Had to stand outside the front entrance and knock on the glass until someone came out to let me in. They were very annoyed that I dare come back to the hotel so late. Again, what in the world? - There was shampoo spilled all over the shower floor. The mattresses felt like concrete, the plugs for the phone/computer charger didn't work. - I was supposed to get a $15 food credit as a gold member. Staff had no idea what that meant. - Instead of room upgrade, somehow I got a room downgrade. - App didn't work the whole time I was there. I rarely use key cards, I just use my phone to get in/out of the room. They couldn't figure that out. - The pool was smaller than a typical residential pool - No response to room requests or acknowledgement of what a Hilton Honors member even means. - Room I was given was in the far back corner of the hotel. The hallway was blocked by multiple maintenance carts every time I arrived/left. Not just in the way, but completely blocking the hallway. - I didn't see or hear another guest until I was checking out. How exactly is this the level of service offered when there's no way they could have been busy. I've been staying in Hilton Hotels almost exclusively for years. This experience was enough. I'm about to book a hotel this weekend for another short trip. Marriott, here I come.

I was helping my brother move my niece to Abilene for her new job. We stayed at this wonderful hotel, and the staff was wonderful. A special shout out to Frances who was so so friendly and helpful. Very welcoming. This is a super nice hotel.

The restaurant has some really amazing choices and even on a limited diet I am always able to find something that I can really enjoy. The wait stop seems to really care about their product and about the experience that I have in their establishment.