DoubleTree by Hilton Abilene Downtown Convention Center

Me and my family stayed a night here on our way to Roswell. It was comfortable and clean. Kid friendly restaurants near by were scarce but we were able to find something.

As always great check in service and even brought me 3 breakfast plates in the morning. 10/10 recommend staying here. P.s. The bartender named Lexi is really good at her job.

Great place and great service. My husband had just had surgery and we really needed to be at a meeting. The hotel was sold out and it was really busy. Samantha helped us get an early check in so he could be in a room between the meetings. Samantha went above and beyond what was expected.

Trevor at the bar was FABULOUS!!!! He was so attentive and kind. He was able to replace our original bar tender Macy who had SUCH a poor customer service base. We were very close to just leaving, and when Trevor stepped in he saved the business we were contributing. I expressed my disappointment with Macy to the front desk attendant Hannah and she was super understanding and ask how she could make the stay better. I simply told her by speaking to her so someone else did not have the same experience. I advised we have been here since Sunday night, and this evening was one of the worse nights because of Macy. The room/house keeping could use some work. The trash was never emptied, the towels were folded, they did not replace coffee cups, pods, or wipe down the counters as previous stays have completed. The stay over all was nice, mostly because I’m not a very messy person. I made the bed myself and kept the room clean, it simply would have been nice to have the coffee cups replaced for the next mornings coffee brew and the make up towelettes replaced also. Yes they are complimentary- understandable. However, for the amount of financial compensation to stay at the hotel it’s minor “adjustments” that would have been better.

The service was great! Kaitlyn made me a special coffee at the bar. The room was very clean and the amenities were perfect!

Frances is an excellent front office manager. She is very polite and down to earth individual. She knows how to take care of guests. Truly an asset for Hilton.