Very clean, especially the public areas (slippers in the bathroom, toilet, washroom), toiletries are also well equipped (seat cleaning wipes are also provided in the bathroom), the public areas are not far from the guest rooms, I personally feel it is quite convenient once you get used to it. The Japanese suite is spacious and beautiful, and is also equipped with a spare quilt for covering
There is a bus stop nearby, which can be reached in a few minutes on foot. It is convenient to take the bus to Kawaguchiko Yamanakako Oshino Hakkai, but the bus interval is relatively long (half an hour to one hour), so you need to pay attention to the bus arrival time displayed in the navigation in advance and in real time
The hotel is located on the road from Kawaguchiko to Yamanakako, surrounded by woodlands, the air is fresh and very quiet. Thank you to the boss for arranging a car to pick us up in the evening to eat the nearby rural century-old Japanese cuisine. The dining environment is great
Finally, I would like to thank the store for agreeing to let us leave the store one day earlier for free, and driving us to Lake Ashi for more than an hour in the morning.
The room was very big, and there was a loft with a view of Mount Fuji. The actual room was much better than the hotel pictures. We booked late, so we couldn't book dinner at the hotel, but there was a very delicious tempura restaurant next to it.
Nice cosy hotel. Hotel parking very limited, got to park outside parking, got 1 at 700 yen for night parking 1900-0700. Nice breakfast buffet & ice cream after onsen. Got 2 massage chair, same level as onsen. There's free washing machine usage only beside men onsen so quite inconvenience for ladies to use. Dryer 20mins @100yen.
I had a wonderful stay at this hotel. The room was exceptionally spacious with a stunning view of Mt. Fuji. The bed and pillows were very comfortable, ensuring a restful night’s sleep. The bathroom was large and well-appointed. I particularly enjoyed the outdoor onsen, which was both relaxing and beautifully maintained. The breakfast was delicious with a good variety of options, and the staff were consistently friendly and helpful throughout my stay. I would gladly return and highly recommend this hotel to others.
We were very satisfied with the kids' playroom, which was our main attraction.
It was very spacious and had a wide variety of play equipment, so the kids had plenty of fun from check-in to check-out without getting bored.
In addition, there was a free shuttle to a nearby ski resort in the winter, so it was great that we could easily go out to play in the snow without having to drive.
However, the other selling point, all-inclusive, was a disappointment.
The lounge hours were limited, and there were no lids or trays for drinks, as if they were not expecting people to take drinks back to their rooms.
It is clear that one of the reasons the lounge was crowded was that the usage time was short.
Even at the restaurant buffet, there were no cups to take back to the room.
If the buffet is limited to 60 minutes, I would like you to take your coffee home and relax in your room.
Of course, the refrigerator in the room was empty.
In the end, we had to buy expensive plastic bottles, so it is not inclusive at all.
And there is only one vending machine, which is inconvenient.
Think of the lounge as just a welcome drink.
I would like them to consider changing the label to welcome drinks or making the lounge available at any time.
I felt that the issues mentioned in other reviews,
• Long lines at check-in
• Luggage carts available on each floor
• Bathroom amenities
were addressed by the facility.
The ambience was fabulous and Kaiseki meals astonishing. The room big and comfortable. The price was well deserved. Kagetsu is top notch with their attention to details for their service, food, Onsen baths and more. Don’t hesitate to go there. It’s a dreamlike stay. 🎎
Came here for my friend’s birthday celebration. Hotel has tea ceremony on arrival (free of charge) at around 4pm, in a traditional tea house facing a beautiful river, the hotel also gave us a glass of a Japanese sake (also free of charge) that we can enjoy next to the river. Room is big, came with a private hot spring in the room, hot spring and living room is facing mt Fuji, very nice room. There’s a traditional drum shows after dinner everyday, also a small game after the show. We were very lucky that we both got a gift from the game. There was cockroaches in the room, one big cockroach and a few very tiny cockroaches in the bathroom area, others than that, it’s a beautiful place to stay. Still love this hotel v much.
I was pleasantly surprised by how spacious the room was—much larger than I expected. The toilet and shower were in separate rooms, which was really convenient. The ryokan-style bed gave a lovely traditional Japanese feel, which I absolutely loved. There's also a window-side table where you can sit and enjoy a full view of Mt. Fuji all day long. I was lucky to visit on a clear day and saw an unobstructed view of Mt. Fuji—it made the trip truly unforgettable.
Breakfast was delicious with every dish. The hotel also offers a laundry room, a kids’ playroom, and a stunning Mt. Fuji view onsen—perfect for relaxing after a long day of sightseeing. The staff were very friendly and helpful, and after check-in, there was even a shuttle service to Kawaguchiko Station. Highly recommended!
Best Fuji View from the room. The room was just nice to fit 2 people with 2 luggage. Hotel breakfast at level 4 also provided the best Fuji View. There are multiple selections at their Japanese buffet breakfast too. The hotel does provide complimentary access to the Onsen next to the hotel. If you drive to the Hotel, can get a complimentary parking ticket from Front Desk. Overall I have enjoyed my stay.
Although the building is very old, when you go inside, every corner is clean and the quality of service is eye-catching. In a calm atmosphere, you can feel the blessings of nature. Because it is on a high platform, Mount Fuji can be seen beautifully in the distance.
The check-in procedures were also very detailed, and the facilities, hot springs, eating styles, etc. were all explained in an easy-to-understand manner.
A total of three meals were eaten, and each meal was very satisfied. The portion of afternoon tea is moderate, giving people a light meal feeling, and supper is a whole western meal. I also ate western food for breakfast. Because there are waiters at each table, there is no inconvenience.
The hot spring is also full of fun, there is no one inside, and you can spend extravagant time. It is recommended for those who like hot springs to try it once. You can also go to and from the hot spring on the same day with lunch!
Good
22 reviews
9.0/10
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9.1/10
Good
GGuest UserVery clean, good breakfast buffet. Super nice and helpful stuff. But it’s located on top of a hill and you need the shuttle bus and it only runs at 9.45am to go further away and there’s no shuttle bus to come back. Otherwise it runs throughout the day to the bottom of the hill. Taxis and public transport is not good since it’s a small town so plan accordingly .
PPICHEWA_I arrived at Kawaguchiko Station in the afternoon and decided to leave my luggage at a locker near the station before visiting Oshino Hakkai. I returned to the station around 5 PM to retrieve my luggage and called the hotel to inquire about their FREE Shuttle Bus service. Luckily, I caught the shuttle bus back to the hotel in time. The driver was very polite and helpful, assisting me with my luggage both ways.
The hotel had a nice and standard atmosphere, both inside and out. The staff at the lobby were friendly and spoke excellent English. They were able to provide me with all the information needed.
My room was a 20 square meter Lake View Room with a stunning view of Mount Fuji. It had two single beds, a desk and chairs The entrance had a large mirror and the storage space. Unfortunately, the remaining space in the room was too small to fully open my 28-inch suitcase. Luckily, I was alone, so I used the second bed to store my belongings. The bathroom was small but well-equipped with a shower, bathtub, and an automatic toilet.
The onsen was located on the 6th floor and was divided into male and female sections. It was clean and spacious. However, around 8-10 PM, it got quite crowded. If you're not accustomed to this culture, you might want to visit during the morning. (Operated Time : 3PM-2AM & 5-10 AM)
The hotel restaurant offered a variety of dishes. I checked the menu and decided to purchase a dinner coupon at the lobby. The dinner buffet was served from 6-9 PM. Breakfast (7-9AM) was included in my package and was slightly different from dinner. Overall, the food was decent but not exceptional. I recommend arriving early for dinner to avoid the crowds.
Key Points:
- The hotel offers a free shuttle bus service every 30 minutes between the hotel and Kawaguchiko Station.
- There are no convenience stores near the hotel. The hotel's convenience store has limited options.
- There is only one restaurant near the hotel, and it's only open for lunch. If you don't have a car, your dining options are limited to the hotel's buffet or instant ramen (from hotel's convenient store at Lobby 1st floor).
SSIRIPORNI was pleasantly surprised by how spacious the room was—much larger than I expected. The toilet and shower were in separate rooms, which was really convenient. The ryokan-style bed gave a lovely traditional Japanese feel, which I absolutely loved. There's also a window-side table where you can sit and enjoy a full view of Mt. Fuji all day long. I was lucky to visit on a clear day and saw an unobstructed view of Mt. Fuji—it made the trip truly unforgettable.
Breakfast was delicious with every dish. The hotel also offers a laundry room, a kids’ playroom, and a stunning Mt. Fuji view onsen—perfect for relaxing after a long day of sightseeing. The staff were very friendly and helpful, and after check-in, there was even a shuttle service to Kawaguchiko Station. Highly recommended!
LLinerGood service and location near the station with free parking a short distance in front of the ryokan, ryokan comes with a public bath where all guests must pay a small fee regardless if you are using it or not. 1 small weird detail is that in order to use the hot water for the room shower, the water taps at the basin need to be turned on towards the hot temperature and wait for a while before the shower has hot water.
AAnonymous Userservice upon and during stay were great! however the staff were really indifferent after we checked out :( i am almost 7 months pregnant with a big belly and was standing in the cold with my luggages waiting for my husband but no one offered help. the staff just walked past me..
the cleanliness can be improved, we found a used plaster in our room at our private open air bath. and the showering area drainage is clogged, when we showered our feet became oily from the clogged drain.
but i must say we loved the amenities and activities provided by the hotel which included the taiko drum and piano performances in the night, as well as the free yukata rental.
loved the view from hotel even more! private open air bath in the room was great and temperature of the water can be adjusted by the hotel personnel as well, just give the reception a call. the mt fuji view from the open air bath on in our room was not fantastic as it was on the left side, but it was good enough. just a small view of the whole mountain. my husband went to the public open air onsen on the 10th floor (segregated timings for men and women respectively) and he said the view of the mt fuji was very very nice, five times better than in the room, and the mountain looked bigger and nearer.
the in room dining for dinner was 8 course meal and very filling. loved the black wagyu fillet steak (small piece, can’t choose doneness, it was well cooked). it was delicious!
the breakfast buffet at garden terrace had good view of the gardens too. had a wide variety of food from japanese to western. very sumptuous.
check in early after 2.30pm to enjoy the amenities and services! you get to enjoy complimentary tea at at the tea house but it closes at 6pm. club lounge free snacks and drinks will end at 6pm too.
GGGGGbabybabeThe hotel has a simple environment and many attractions nearby. It's a first-class place to check in. Especially when you step out of the hotel in the morning, you will feel very good. Facing the entire Yamanaka Lake, you will be amazed. There is a cafe next to it where you can have breakfast and enjoy the beautiful lake view. It is a pleasant surprise. You can clearly see the entire Mount Fuji in front of you... priceless at this moment
AAnonymous UserThe room is so big. Grand Resort Princess Fujikawaguchiko offers stunning views of Mount Fuji and a serene atmosphere. The spacious rooms are elegant, blending modern comforts with traditional Japanese design. The onsen facilities are relaxing, and the staff provides excellent hospitality. Perfect for unwinding and enjoying the natural beauty of Lake Kawaguchi and its surroundings.
AAutumnLeafThis is by far the best hotel I've stayed in Japan. Hospitality, cleanliness and food were perfect. Best value for a all-inclusive onsen resort by the lake.
Staff were friendly and attentive. From the time we arrived to the time we left, we felt welcomed and well taken care of during our stay. They received us from the carpark and got our baggage for us. When we left, they made sure to carry our luggage to the car.
Rooms and the guest onsen were clean, big and spacious, with propery air-conditioning and heating. It also has a good view of mount Fuji from the room balcony (though unfortunately it was raining for the 2 days which I was there)
The food was amazing as well, there were so many choices and we were left stuffed after both dinner and breakfast.
Would highly recommend anyone this all inclusive hotel if you have the chance.
GGuest UserLocation is good as it’s just in front of Lake Kawaguchiko and there’s hotel shuttle service from Kawaguchiko east station. However, note that guests have to call hotel to arrange for pickup from station. In addition, pickup is between 3-6pm only. Morning shuttle service to station also has limited space and staff didn’t inform us earlier that we were supposed to book in advance. We missed service out on one of the days as the van was full.
Communication is poor here. Information is shared partially (as described above). Another bad experience was that front desk staff informed that we could take BOTH red and green sight seeing bus lines to Kawaguchiko station without making it clear that the green line takes a super long route. We ended up spending more than an hour on the green line when we could have gotten to the station within minutes on the red line. We also incurred more than JPY1,000 each for the bus journey. Hotel staff was unapologetic when I gave them the feedback. They also couldn’t bother to listen when I tried to give feedback that they should not have dumped our belongings left in the bathroom without consulting us.
Toilet reeked of urine smell. Cleanliness needs to be improved.
GGuest UserFor any Yuru Camp anime fans, if you also are interested in an Onsen experience this is the perfect place. The facilities and staff are amazing! I couldn't believe the size of my room, especially after coming from a business hotel in Tokyo. I thought Deluxe Twin was just the ”deluxe” version of a standard single twin size bed room instead of two twin beds but there are no complaints.
Given it's more remote location I was expecting zero English but I was so surprised at how well some of the staff spoke English and had print outs for English speakers. I have to shout out two staff members, Nozomi and Joon Bae's english combined with my limited and grammatically atrocious Japanese they went above and beyond making me understand how everything worked as well as assisting me with my ventures outside of the onsen. They have two e-bikes available for rent which I rode to the next station on the minobu line so I could visit the school that was used in the anime as well as get a taxi to take me to Lake Shibere, from episodes 6 and 7 of season one.
It was my first time in Japan, being the only foreigner at the hotel for the two full days, I only visited the baths once however the facilities are amazing and I plan on going back to use the Onsen more.
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