Hot spring Hotels in Canton of Valais, Switzerland

The hotel appears to be on a savings spree, with little attention paid to maintaining a guest experience worthy of a 4*S venue. The proportion of staff with little to no experience has increased to levels where a 3* hotel experience is barely justifiable. Staff with experience are so few and far between that they are stressed and unable to offer their attention to all the visitors. Simple things suddenly feel stressful, like preparing a cappuccino (hint: if it doesn't fit in the cup the way the coffee machine makes it, take a larger cup?) or a Spritz (it's not a recipe that requires two barmen...) In terms of room upkeep, daily calls were required post-room-cleaning to have the basic amenities replenished (empty shower gel bottle not replaced, empty toilet paper roll didn't trigger toilet paper to be replenished, ...) And when the hotel wrote Breakfast Included they didn't really mean it, at least not in a 4*S hotel sense. The breakfast buffet includes still a standard selection of ex-bottle juices, yoghurts, ham/cheese/salami/smoked salmon selection, sausages, baked beans, cold boiled eggs, etc. But when it comes to requests for hot options, a (over)fried egg served with... nothing, now costs CHF 3 extra. Two omelets with ham and cheese for children during breakfast cost CHF 18 extra. In summary, for service levels today, level of a 3 star hotel at best. Price-wise, no longer justifiable.

A true 5-star experience. We visited the W for 5 days in February and were so impressed by the hotel. The location is perfect, right beside the gondola station (no lugging your skis). Our room was in the main hotel building and had a lovely view of the Le Chable gondola. The boot room is conveniently located and the hotel can arrange ski rentals with Mountain Air who will deliver and return the skis straight from the hotel. The spa facilities were wonderful, although perhaps they could do with policing the adult-only areas slightly more, as there were some children running around at times. We also had a massage and it was one of the best I've had! Breakfast was amazing, if not the best hotel breakfast I've had. They had everything you could possibly want and more. Faultless in my opinion and the staff were super friendly. I particularly loved having the selection of fresh juices and touches such as a rotating pancake and pastry flavour every day (of course in addition to the standard offering). The only points for improvement we would mention is that they could use more than one shuttle vehicle during high season. The hotel is quite a distance from a number of the popular restaurants and they only have one shuttle for all the hotel guests. This meant that at times we had to wait a length of time to be picked up and nearly missed a dinner reservation another evening. Additionally, we felt that the concierge could have been more helpful. We rang about making dinner reservations and never heard back. When we enquired again we were told that the restaurants were fully booked. When we contacted the same restaurant ourselves, we were able to secure a reservation... However, all of the other staff were so welcoming and friendly so it may have been down to us visiting during the half term and it being exceptionally busy. Overall it was an amazing stay, everything else was perfection and I would absolutely return!

Very nice hotel and ideally also with children. Entry to the thermal bath was included on the day of arrival and departure. Excellent!

Our luggage was lost and the staff was so friendly to us helping in every way possible. They called restaurants for us our first night as our phones weren't working and it was late on a Saturday. They honestly cared about us and when our luggage finally arrived, they were as excited as us! They were very responsive via email prior to our stay and spoke great English. We had 2 rooms next to each other with a quiet , private little alcove to add privacy for when we frequently moved between rooms. This is directly across from one of the gondolas (we skied 3 days). We could easily walk to the restaurants, shops, and we did so quite often. They were super responsive picking us up from the bus stop too. We'd stay here again for sure.

Temporarily change the itinerary and take a hot spring by car. The hotel has a hot spring experience, do not need to go out, the old five-star hotel, the service is very good, the bedding is also comfortable. In the same price hotel, the cost is higher, to give a breakfast, croissant, pancake is very delicious. The front desk service was very good, we arrived at 11:00 in the morning, found a room, let us stay in advance, very good, come to the hot springs, then recommend the experience!

The hotel appears to be on a savings spree, with little attention paid to maintaining a guest experience worthy of a 4*S venue. The proportion of staff with little to no experience has increased to levels where a 3* hotel experience is barely justifiable. Staff with experience are so few and far between that they are stressed and unable to offer their attention to all the visitors. Simple things suddenly feel stressful, like preparing a cappuccino (hint: if it doesn't fit in the cup the way the coffee machine makes it, take a larger cup?) or a Spritz (it's not a recipe that requires two barmen...) In terms of room upkeep, daily calls were required post-room-cleaning to have the basic amenities replenished (empty shower gel bottle not replaced, empty toilet paper roll didn't trigger toilet paper to be replenished, ...) And when the hotel wrote Breakfast Included they didn't really mean it, at least not in a 4*S hotel sense. The breakfast buffet includes still a standard selection of ex-bottle juices, yoghurts, ham/cheese/salami/smoked salmon selection, sausages, baked beans, cold boiled eggs, etc. But when it comes to requests for hot options, a (over)fried egg served with... nothing, now costs CHF 3 extra. Two omelets with ham and cheese for children during breakfast cost CHF 18 extra. In summary, for service levels today, level of a 3 star hotel at best. Price-wise, no longer justifiable.

A true 5-star experience. We visited the W for 5 days in February and were so impressed by the hotel. The location is perfect, right beside the gondola station (no lugging your skis). Our room was in the main hotel building and had a lovely view of the Le Chable gondola. The boot room is conveniently located and the hotel can arrange ski rentals with Mountain Air who will deliver and return the skis straight from the hotel. The spa facilities were wonderful, although perhaps they could do with policing the adult-only areas slightly more, as there were some children running around at times. We also had a massage and it was one of the best I've had! Breakfast was amazing, if not the best hotel breakfast I've had. They had everything you could possibly want and more. Faultless in my opinion and the staff were super friendly. I particularly loved having the selection of fresh juices and touches such as a rotating pancake and pastry flavour every day (of course in addition to the standard offering). The only points for improvement we would mention is that they could use more than one shuttle vehicle during high season. The hotel is quite a distance from a number of the popular restaurants and they only have one shuttle for all the hotel guests. This meant that at times we had to wait a length of time to be picked up and nearly missed a dinner reservation another evening. Additionally, we felt that the concierge could have been more helpful. We rang about making dinner reservations and never heard back. When we enquired again we were told that the restaurants were fully booked. When we contacted the same restaurant ourselves, we were able to secure a reservation... However, all of the other staff were so welcoming and friendly so it may have been down to us visiting during the half term and it being exceptionally busy. Overall it was an amazing stay, everything else was perfection and I would absolutely return!

Very nice hotel and ideally also with children. Entry to the thermal bath was included on the day of arrival and departure. Excellent!