I WAS PLEASANTLY SURPRISED TO FIND A VERY COMFORTABLE WEEK'S STAY AT HOTEL INATEL. IT IS SMALL AND LOVELY AND EASY TO MANUEVER AROUND THE HOTEL OR TO WALK OR DRIVE TO THE CENTER AND WELL BEYOND THIS VERY CHARMING AND BEAUTIFUL GRACIOISA ISLAND. I FELT VERY AT HOME AT THE HOTEL. EVERYTHING WAS MANAGED VERY WELL BY THE ENTIRE STAFF. THE RESTAURANT SERVED A 3 COURSE DINNER THAT WAS BETTER THAN THE LOCAL RESTAURANTS AND COST LESS MONEY. I HOPE TO RETURN TO GRACIOSA TO THE CARAPACHO THERMAL BATHS AND THE HOTEL GRACIOSA INATEL THANK YOU, H.L. USA
Whilst the hotel was very modern it seemed to lack basics such as a kettle in the room (there is a nespresso machine but for any tea drinkers out there they will know that making tea through a coffee machine is far from ideal) and being able to retrieve an iron. Instead you are expected to put items in for laundry when all we wanted to do was run an iron over a shirt for the evening.
Pool area is stunning however has the most uncomfortable loungers you could ever find. They look great but the max stay to bathe is less than an hour before your entire body goes numb.
It seems that this stunning hotel is trying to be a little above its star rating and failing on these few points at just trying that bit too hard for the clientele staying.
Rooms were very clean although signs of some wear and tear are already starting to show.
Location is EXCELLENT and staff helpful, polite and welcoming.
Not sure if we would stay again as we are real sun worshipers and really struggled to enjoy the pool area here.
Very satisfied. The only five-star hotel on the island. The sea view room is amazing. What you see is the view of the bay. There are many boats. The rooms are clean and hygienic. The service staff are kind and polite. The breakfast is not expensive and very good.
Excellent and no words can hide the beauty of the hotel transformation from Old hospital. Good location for easy commute and connecting all travels. We recommend this hotel.
Lovely hotel right in the centre of Ponta Delgada, very clean, attentive staff, good breakfast, nice rooms with a small rooftop pool and gym. Situated next to a small park with benches and shade on hot days.
This place was really fantastic! The check-in is a bit late, but has a large waiting area on the 1st floor with plenty of sofas. The pool bar is just around the corner where you can grab a bite and refreshment. Great place. I ll definitely stay there again.
Perfect location on a beautiful island. Better get the room with a sea view and watch the boats come in. Good breakfast plenty of choice and wonderful fresh fruit. Staff all very pleasant and spread the happiness.
Excellent pool kept meticulously clean. Hot tub if rain comes and hot sauna. R3 Restaurant just across the road. Gentle stroll along the front into town and the marina.
GGuest UserThe hotel is located in a comfortable position, close to the north cost in a small town, just 15/20 minutes drive from Ponta Delgada & the Airport.
To my surprise when we arrived there were two type of rooms, suites or bungalows, of course according to the price we paid we were assigned the suite.
What surprised me that during the booking process to photos we saw were not the suites, which led us to believe that was going to look different than it actually was.
The amenities were limited, there is no safe or fridge in the suites.
In the bathroom the paper holder was rusted because it has been positioned under the towel rack.
The breakfast included option was fine, but little limited and repetitive, fruits were fresh and good, as well as well various cheese and hams choices.
If you can get a cheap price for your stay is overall a good option, but bear in mind that there are some caveats.
I would suggest to the hotel to update their images on the platforms and separate clearly the type of rooms available in order to avoid unwanted surprises for the guests.
GGuest UserWhilst the hotel was very modern it seemed to lack basics such as a kettle in the room (there is a nespresso machine but for any tea drinkers out there they will know that making tea through a coffee machine is far from ideal) and being able to retrieve an iron. Instead you are expected to put items in for laundry when all we wanted to do was run an iron over a shirt for the evening.
Pool area is stunning however has the most uncomfortable loungers you could ever find. They look great but the max stay to bathe is less than an hour before your entire body goes numb.
It seems that this stunning hotel is trying to be a little above its star rating and failing on these few points at just trying that bit too hard for the clientele staying.
Rooms were very clean although signs of some wear and tear are already starting to show.
Location is EXCELLENT and staff helpful, polite and welcoming.
Not sure if we would stay again as we are real sun worshipers and really struggled to enjoy the pool area here.
AAnonymous UserThe hotel is clean and tidy, the staff is polite and beautiful 👍 The restaurant guests have discounts and offers. The breakfast is rich and varied. The location is very convenient. Look at the mountains and the sea. 👍
GGuest UserI WAS PLEASANTLY SURPRISED TO FIND A VERY COMFORTABLE WEEK'S STAY AT HOTEL INATEL. IT IS SMALL AND LOVELY AND EASY TO MANUEVER AROUND THE HOTEL OR TO WALK OR DRIVE TO THE CENTER AND WELL BEYOND THIS VERY CHARMING AND BEAUTIFUL GRACIOISA ISLAND. I FELT VERY AT HOME AT THE HOTEL. EVERYTHING WAS MANAGED VERY WELL BY THE ENTIRE STAFF. THE RESTAURANT SERVED A 3 COURSE DINNER THAT WAS BETTER THAN THE LOCAL RESTAURANTS AND COST LESS MONEY. I HOPE TO RETURN TO GRACIOSA TO THE CARAPACHO THERMAL BATHS AND THE HOTEL GRACIOSA INATEL THANK YOU, H.L. USA
GGuest UserThe hotel is located in a secluded, quiet area. A rental car is required.
The guest base consists almost exclusively of seniors and hikers.
There were no families with children at the hotel during our stay, which is hardly surprising, as there is absolutely nothing there for children.
The breakfast was good and offered pastries as well as savory options and fruit.
Freshly squeezed juices were missing at breakfast, and the filter coffee could have been improved.
The room was light-filled and pleasantly decorated.
Cleanliness was acceptable, except for a few spots in the bathroom.
The hotel pool looks inviting, but is ice-cold and completely unheated.
Due to the cold water, almost no one swam in the pool.
Overall, it was still a good stay, as the hotel is a good starting point for hikes.
GGuest UserPerfect location on a beautiful island. Better get the room with a sea view and watch the boats come in. Good breakfast plenty of choice and wonderful fresh fruit. Staff all very pleasant and spread the happiness.
Excellent pool kept meticulously clean. Hot tub if rain comes and hot sauna. R3 Restaurant just across the road. Gentle stroll along the front into town and the marina.
GgreatseaOne bedroom and one living room area is 40-50 square meters, with a kitchen. Electric stove, microwave, refrigerator are all available. We went to the supermarket to buy vegetable pizza and made it ourselves. The taste is better than that of restaurants outside. The hotel provides breakfast, which is of very good quality. The room is equipped with a Bluetooth audio system and electric curtains, which are many selling points. We rented a car and drove there by ourselves, and the hotel's underground garage is free for parking. A very satisfactory stay.
MMAIZHONGThe scenery is good, a bit biased, eating is very inconvenient, the hotel restaurant is not bad. With the children to go, there is no extra bed, I received a breakfast fee of 12 euros, the facilities and breakfast of this five-star hotel is really flattering, the domestic three or four stars level, breakfast is too bad
HHao.pengThe hotel has great facilities, especially the indoor swimming pool which is a huge bonus for children. From the hotel, it's about 10 minutes walk to the town centre where you can find many restaurants. The room furniture is slightly out of date but the hotel offers great breakfast, I have to say the coffee machine is the best.
VVirginia LioI been to Ponta Delgada Azores few time, first time stayed at Neat Hotel Avenida the location was great and convenient at the centre of downtown!
I checked in very late and the reception staff excellent friendly, room is clean, near by have a lot cafe’s and restaurants!
I will come back to stay here again, obrigada
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