Tokyu Rei hotel is conveniently located right across the street from Nagano station. The rooms are of a good enough size for a short stay for a couple, single, or family with young kids. The beds are comfortable and the room clean. If staying a night or two to experience the Snow Monkey Park and the city of Nagano and it's surroundings, it's a good option. It's within walking distance of Zenjiko shrine, which is large and free to enter. The station is right across the street and offers many restaurants and a grocery store. For convenience, it's a good option.
Location: Near to Karuizawa train station (approximately 15 min walk to hotel west) and 10min walk to shopping mall. 5 min shuttle bus to reach ski area.
Room: Clean and comfortable. But the bath powder is like toilet detergent scent.
Amenities: there is Family mart operates until 11pm in hotel west.
Service: Front desk lady can’t really speak English and hard to communicate. The man at cloakroom is unfriendly.
Shuttle bus service: Shuttle bus service provided within the shopping area, hotel east and west. However, the instruction is unclear to us. When we queued up for the bus to station, the hotel staff did not inform us the bus was here and to align the bus but just change the next bus arrival timing. Until entire lane of the guests missed the bus. We had to walk all the way to station with our huge luggage.
Snow Park: No clear direction or sign board to go snow park from hotel east. The snow park area is kinda small and suitable for young kid (below 7 years old). It is boring for kid above 7 years old.
Awesome hotel under the hotel group chain. Location is excellent however not that near to local dinning places (average about 15mins drive). Hospitality and services were beyond expectation. Booked room was as described and as shown in hotel's website. In reality, the room was very spacious and comfortable.
My family and I had a little car trouble on day of check out, and the hotel staff were kind, patient and extremely helpful in resolving the issue. Kudos to the staff going beyond their job scopes I believe.
Overall experience is good, very close to snow park. Only downside is I think that the service is very different from other hotel I went in Japan. We will need to carry our own luggage and they did not help to arrange the luggage to the room after the room is ready.
I really liked this hotel. My first impression was actually better than expected because the photos on the website don’t do it justice. In real life, the hotel looks much nicer and more modern than in the pictures—it doesn’t look old at all. Everything felt clean and well maintained.
I also really liked that the hotel has a ski rental shop inside the building, which was very convenient since I didn’t have to walk far. Returning the equipment was also very easy—you just drop it off.
The only thing I wish they had more of was the laundromat, especially the drying machines, as they were quite limited. Other than that, I had a very pleasant stay and would definitely recommend this hotel.
I chosen Cottage A to stay in. While there is nothing much to complain about the cute cottage, personally it is a bit too small for me.
But nice environment, good and helpful staff and a very convenient shuttle system to bring you around.
You can also call an internal shuttle service that can ferry you from your cottage to the newer West hotel for their buffet breakfast. Otherwise you can eat at the East Hotel for either a Japanese meal set breakfast or a Western style set breakfast. The bread is really good and soft. The outlet shopping mall is accessed by their half hourly shuttle bus and you can do your premium shopping there and eat at their various restaurants or at their food court style food outlets.
The firefly at night was very good. I think I didn't see it like that when I went by myself, and I don't know the way well, and I think it was dangerous. It was kinder to guide you, and I was very happy to answer various questions. (I participated alone) I well understand that Tatsuno Cho is putting emphasis on fireflies by raising towns. I think it is thankful that you will protect valuable resources from now on.
I think the dishes are standard, but the price was not so high and the room was beautiful. The quality of the hot spring was very good. The view is the best.
It was one of the good memories of my trip that I sent to ina Shinmachi, an unmanned station. I thought that check-out was 10 o'clock earlier than 1 hour, and I wanted it to be at least 11 o'clock to slow down.
If you don't have a car, getting around relies either on the shuttle or taxis, as there's no other public transport nearby. You can ask the front desk to call a taxi, and they arrive quickly. The breakfast is good 👍. As for the room, it's pretty standard, a typical American-style hotel room design, but it lacks any real vacation vibe.
My stay at Hotel Indigo Karuizawa was incredibly comfortable and relaxing. It offered a completely different vibe compared to hotels in central Tokyo. The moment I arrived, I felt like I was on vacation. The design is unique and tasteful, not at all ostentatious, blending beautifully with Karuizawa's natural surroundings. The room was more spacious than I expected, and the balcony offered a great view; waking up and opening the curtains in the morning really brightened my mood. The bedding was very comfortable, and it was quiet at night, leading to excellent sleep quality. The onsen (hot spring) and public areas were also a big plus; after exploring Old Karuizawa, a soak there completely unwound me. The staff provided natural and unobtrusive service, yet they were always there to help when needed. Overall, it's a perfect place to slow down and enjoy the pace of Karuizawa for a night or two. If I come back, this hotel will definitely be my first choice again.
We stayed for two nights on a family trip. The hotel is a luxurious establishment with three hotels, a chapel, and a wedding reception hall on a vast site of 230,000 square meters, and we thoroughly enjoyed a relaxing time. The breakfast buffet and French dinner were delicious, and the service was excellent. There was also a large hot spring bath, and there was plenty of greenery, so it was a pleasant walk. I recommend staying two or even three nights instead of just one.
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BBSohAwesome hotel under the hotel group chain. Location is excellent however not that near to local dinning places (average about 15mins drive). Hospitality and services were beyond expectation. Booked room was as described and as shown in hotel's website. In reality, the room was very spacious and comfortable.
My family and I had a little car trouble on day of check out, and the hotel staff were kind, patient and extremely helpful in resolving the issue. Kudos to the staff going beyond their job scopes I believe.
YYangmiemieaichilingshiMy stay at Hotel Indigo Karuizawa was incredibly comfortable and relaxing. It offered a completely different vibe compared to hotels in central Tokyo. The moment I arrived, I felt like I was on vacation. The design is unique and tasteful, not at all ostentatious, blending beautifully with Karuizawa's natural surroundings. The room was more spacious than I expected, and the balcony offered a great view; waking up and opening the curtains in the morning really brightened my mood. The bedding was very comfortable, and it was quiet at night, leading to excellent sleep quality. The onsen (hot spring) and public areas were also a big plus; after exploring Old Karuizawa, a soak there completely unwound me. The staff provided natural and unobtrusive service, yet they were always there to help when needed. Overall, it's a perfect place to slow down and enjoy the pace of Karuizawa for a night or two. If I come back, this hotel will definitely be my first choice again.
GGuest UserI really liked this hotel. My first impression was actually better than expected because the photos on the website don’t do it justice. In real life, the hotel looks much nicer and more modern than in the pictures—it doesn’t look old at all. Everything felt clean and well maintained.
I also really liked that the hotel has a ski rental shop inside the building, which was very convenient since I didn’t have to walk far. Returning the equipment was also very easy—you just drop it off.
The only thing I wish they had more of was the laundromat, especially the drying machines, as they were quite limited. Other than that, I had a very pleasant stay and would definitely recommend this hotel.
GGuest UserLocation: Near to Karuizawa train station (approximately 15 min walk to hotel west) and 10min walk to shopping mall. 5 min shuttle bus to reach ski area.
Room: Clean and comfortable. But the bath powder is like toilet detergent scent.
Amenities: there is Family mart operates until 11pm in hotel west.
Service: Front desk lady can’t really speak English and hard to communicate. The man at cloakroom is unfriendly.
Shuttle bus service: Shuttle bus service provided within the shopping area, hotel east and west. However, the instruction is unclear to us. When we queued up for the bus to station, the hotel staff did not inform us the bus was here and to align the bus but just change the next bus arrival timing. Until entire lane of the guests missed the bus. We had to walk all the way to station with our huge luggage.
Snow Park: No clear direction or sign board to go snow park from hotel east. The snow park area is kinda small and suitable for young kid (below 7 years old). It is boring for kid above 7 years old.
GGuest UserOverall a pleasant stay. Started with a few hiccups due to late and incomplete responses through mail. However, Mr Hiroki the supervisor and the staff in general tried their level best to ensure a comfortable stay for us. The hotel is quite comfortable and serves its purpose as a hotel for those seeking to head to ski fields as the shuttle bus stop is outside the hotel.
2203689****If you don't have a car, getting around relies either on the shuttle or taxis, as there's no other public transport nearby. You can ask the front desk to call a taxi, and they arrive quickly. The breakfast is good 👍. As for the room, it's pretty standard, a typical American-style hotel room design, but it lacks any real vacation vibe.
DDreamniteI chosen Cottage A to stay in. While there is nothing much to complain about the cute cottage, personally it is a bit too small for me.
But nice environment, good and helpful staff and a very convenient shuttle system to bring you around.
You can also call an internal shuttle service that can ferry you from your cottage to the newer West hotel for their buffet breakfast. Otherwise you can eat at the East Hotel for either a Japanese meal set breakfast or a Western style set breakfast. The bread is really good and soft. The outlet shopping mall is accessed by their half hourly shuttle bus and you can do your premium shopping there and eat at their various restaurants or at their food court style food outlets.
WWilliamgray81Tokyu Rei hotel is conveniently located right across the street from Nagano station. The rooms are of a good enough size for a short stay for a couple, single, or family with young kids. The beds are comfortable and the room clean. If staying a night or two to experience the Snow Monkey Park and the city of Nagano and it's surroundings, it's a good option. It's within walking distance of Zenjiko shrine, which is large and free to enter. The station is right across the street and offers many restaurants and a grocery store. For convenience, it's a good option.
GGuest UserThe hotel felt a bit dated, and the room was rather humid. Upon entering, the air conditioning was set quite high, and it took a considerable amount of time for the room to cool down.
However, the service was outstanding. We requested assistance a few times, and every issue was addressed promptly.
A special shout-out goes to the breakfast. I particularly enjoyed the seasonal main course: sesame udon. While the buffet selection wasn't extensive, the quality was exceptional. The salad bar offered a great variety of fresh local vegetables. Breakfast is highly recommended.
SSnowflakes ❄️Overall experience is good, very close to snow park. Only downside is I think that the service is very different from other hotel I went in Japan. We will need to carry our own luggage and they did not help to arrange the luggage to the room after the room is ready.
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