Absolutely stunning! The hotel itself is a resort. It's beautiful, clean, and the service is excellent. We rented bicycles at the hotel and cycled to Old Karuizawa, the wealthy villa district, and a park with a pond (I can't recall the name). After that, we hit up the outlet mall, which is super close by. So many brands and great deals – it was a shopping paradise! They even have my favorite coffee shop and a sashimi spot there. We had such a blast, I definitely want to go back in the autumn.
The room was tiny, so small that I had to open my suitcase in the hallway. Otherwise, it had all the standard amenities. The hotel's hallway was nice, and the service was standard. The biggest advantage is its excellent location – it's just a minute's walk across the street to the train station's shopping mall. There are plenty of food options and restaurants nearby, and it's much livelier than the east exit side. Breakfast was better than expected, the soba noodles were delicious, and they even had Nagano apples! The desserts were good too! It's an okay spot for a quick stopover on the way to Hakuba.
This is the best choice if the kids want to ski and the adults want a place to wander around! We can relax in the hot springs, stroll around the outlets, and the kids can ski to their hearts' content. We can also drive to the Karuizawa shopping street for a leisurely walk. It's an effortless trip, perfect!
room was very spacious and bed was comfortable. very clean and quiet. comfy bed with firm and soft pillow availability. onsen and gym are available as well. drying room for ski equipment and playroom for kids. service was very responsive and speaks english well enough to understand request. location is near to ski resort but very much away from anything else if you are not driving. their shuttle bus to train station only operates 3 times a day in the morning and afternoon. and there are only 2 food restaurant unless you cab out. nothing much to do in the evening and night. decent food and ambience. breakfast options are same everyday but variety was okay.
Very decent hotel with good services from the hotel staff. Come with onsen & spa facilities as well as large size rooms and bathrooms. Less than 10 minutes car ride from the Karuizawa station, ski centre and the Prince Shopping Plaza. Hotel also provides free shuttle bus services through and forth to the Karuizawa station which conveniently accessible to the ski centre (free shuttle bus services outside the South exit of the Karuizawa station) and the Prince Shopping Plaza (stone throw from Karuizawa station).
Title: Excellent Food and Snow Views, but Disappointing Management and Transport
Rating: ⭐⭐ / 5
My stay at this hotel near the ski resort was a mixed bag. While I was satisfied with the natural environment and dining, there's significant room for improvement in service management and transportation.
🟢 Pros
• Environment & Facilities: The hotel boasts an excellent location near the ski resort, perfect for ski enthusiasts. I especially recommend the outdoor hot springs, where you can soak while enjoying magnificent snow-capped mountain views. The basic facilities in the bathhouse were also quite complete.
• High-Quality Meals: This was the biggest surprise of the trip. Both breakfast and dinner featured excellent ingredients and cooking techniques; the food was truly satisfying.
🔴 Cons
• Room & Local Amenities: The room space was noticeably small, and the in-room amenities felt somewhat lacking, making for a cramped stay. Furthermore, the hotel's remote location meant there were no convenience stores nearby. I'd advise buying essentials before checking in.
• Chaotic Service Management (Major Pain Point): The staff's professional training is severely lacking. My booking package clearly included breakfast and dinner, yet restaurant staff repeatedly asked me to pay for dinner. Even after clarifying and receiving confirmation on the first day, the issue resurfaced on the second day when I was again asked for payment. I eventually had to go to the front desk myself to verify, only to find that there was no record or follow-up on yesterday's problem. This chaotic management was exhausting and significantly detracted from my stay.
• Inadequate Shuttle Service: The hotel's shuttle service completely failed to meet traveler needs. After checking out, we discovered the shuttle wouldn't be available until 2 PM, which is an extremely unreasonable schedule. We were ultimately forced to pay for a taxi to leave, incurring unnecessary expenses.
Summary
If you're coming for skiing and good food, this place might be acceptable. However, if you value service quality, management efficiency, and transportation convenience, this hotel might leave you disappointed. I hope the management can enhance staff training and optimize shuttle schedules; otherwise, it struggles to match its environmental advantages.
The firefly at night was very good. I think I didn't see it like that when I went by myself, and I don't know the way well, and I think it was dangerous. It was kinder to guide you, and I was very happy to answer various questions. (I participated alone) I well understand that Tatsuno Cho is putting emphasis on fireflies by raising towns. I think it is thankful that you will protect valuable resources from now on.
I think the dishes are standard, but the price was not so high and the room was beautiful. The quality of the hot spring was very good. The view is the best.
It was one of the good memories of my trip that I sent to ina Shinmachi, an unmanned station. I thought that check-out was 10 o'clock earlier than 1 hour, and I wanted it to be at least 11 o'clock to slow down.
This is my second time staying here, and I'm still very satisfied! The shuttle and ski equipment services were especially good. The shuttle bus was quite convenient. Everything was great overall. The only minor issue was that housekeeping forgot to leave bath towels that day. Breakfast was, as always, consistent with not much variety in the dishes.
The best part about this hotel was definitely the breakfast – they had everything from Japanese to Western options. I especially loved the soba noodles and the fried eggs. The coffee was good too, and they offered various egg rolls. The room itself was quite spacious; we had no trouble fitting our two large suitcases. However, the bathroom was a bit small, feeling somewhat disproportionate to the rest of the room. The other hotel facilities were pretty basic; there wasn't much to attract us beyond just needing a place to sleep for the night. Because of this, paying over 3100+ per night (including breakfast) felt a bit expensive.
There is a shuttle service. I really like the hot springs here. You can soak in the hot springs while enjoying the beautiful scenery. There is also a shuttle bus to the ski resort. The only downside is that there are almost no restaurants and convenience stores around. But there is a microwave.
Very Good
36 reviews
8.7/10
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9.2/10
Great
This is our first time to ski Japan. This hotel was located perfectly with great access to some super beginning facilities. Good enough about skiing, the hotel is perfect and the staff is amazing. The food and amenities are excellent. We had a private hot spring every evening really added to the enjoyment. My wife and I and eight year-old daughter had a great time you so much for the great experience and all the hospitality Perfect Stay. 100%!!!
The hotel has a great atmosphere. All the staff are lovely and very helpful. The hotel provides a free shuttle bus that took us to Happo Bus Terminal. The food is absolutely delicious, with breakfast served in a buffet style featuring Nagano specialties, and dinner presented as a Japanese-French set menu. The onsen is excellent, and the rooms are spacious and clean. We also love locker area for keeping ski stuff and there also provide dressing area near by.
Overall it was a great stay. The pros: Facilities were great. Log cabins were clean and cosy. Staff were attentive if you needed assistance. Bath house was out of this world, especially the outdoor section. West high speed ski lift was out of order, and some ski runs not operating as normal, but the skiing was great. You can also order pizza delivery to your room if you wish. The cons: TV's in the cabins were japanese channels only and old TV's. If only they could update TV's or provide a Fire Stick so you can cast Netflix on request. Courtesy bus system was confusing, but once you got the hang of it it was ok. If your staying in cabins your meant to bring you ski gear with you. Would be nice if you could leave it at the ski slopes, and not have to carry it back to the cabins. Breakfast is expensive, so we got convenience store food for breakfast each morning
Such a wonderful stay at Hakuba! Service by Mariott stuff was excellent. Shuttle bus arrived on time and the luggages up the bus and to our room. The room had an in-room onsen which was super! There was a quiet camping ground beside where my family spent half a day building snowman and playing. We could call for pizza food delivery on the first day. Convenience store was quite a walk away but manageable if the snow wasn’t so thick.
Excellent service and helpful staff, especially appreciate the pick up car services from station to hotel. Spacious room and comfortable beds. The only thing is the central heater that a bit too warm but you can open the window to regulate the temperature.
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