Family Friendly Hotels in Surat Thani Province, Thailand

Excellent! Excellent! Excellent! The customer service is the best that I’ve ever experienced with an American company. The villa was a dream! The most beautiful view that I’ve experienced so far. The pools, the Kids Club, the bars, the Happy Hour, the View Restaurant..everything was excellent. It’s a beautiful resort. My only complaint would be the kids meals were low quality which was unexpected for the Ritz. I will definitely visit again!

My stay at this hotel was amazing. Sala offers a commutable 10 minute walking distance to local bars and restaurants while maintaining a serene ambiance shielded from the noise and nightlife of the Chaweng area. I was warned by friends that Chaweng was unfavourable for living due to its proximity to the airport, but the room is well sound proofed and completely silent. I was surprise by the space and depth of the personal pool as it was bigger than the images suggested and offered a great place to swim late at night after a day in the heat and was completely private from the other guests. The food was great. Breakfast was available through delivery or in the restaurant. They high-quality food, coupled with a daily menu offered delightful variations. Staff even ensured my breakfast was delivered before my early check-out, so I was able to catch my departing flight with good timing. The staff were friendly, polite, attentive, and always ready to assist, they went above and beyond to ensure my comfort throughout my stay. They offered communication via telephone or via message through a downloadable app - so it was easy to communicate any of our needs from the room or on the go. The beachfront pool is a little small and ideal for guests with children, whereas adults can make use of sea-side loungers, free kayak rentals, a great bar and swimming in the sea. In summary, this room offers a perfect blend of convenience, luxury, and tranquility. Whether you're looking to explore the local nightlife or simply unwind in style, it provides an exceptional experience. I hope I can return in the future!

Beautiful classy hotel on one of the nicest beach in Ko Samui. Chaweng Noi beach was clean and quiet . One of the best things about this hotel is the location and the amazing friendly and helpful staff . Any issues were resolved very quickly and with a smile . Buffet breakfast was also very good with many Thai and international options . We also enjoyed yoga on the beach . Some of the hotel amenities like the towels and beach cushions were a bit worn and could do with renewing according to 5* standards, but in general it was really good value for money and the staff made it memorable , thank you .

We stayed in Intercontinental for 2 nights and chosen the Club room with afternoon tea and sunset package benefit. The breakfast & afternoon tea is nice which you can order any drinks you like for the whole day. The staff is friendly and helpful. There is free scheduled shuttle service to Tesco and Central Mall which is good as the hotel is far from anywhere especially if you don’t have a car, it’s quite troublesome to go out. For dinner we ate at the nearby Island View Restaurant which provided free transport to the hotel. We requested for a room with lesser steps/staircases distance as my elderly parents were travelling with us and they cannot walk to many steps, which they provided the nearest room from lobby. Room #105 & 106 😉

From the minute we arrived to when we left, the service and staff were excellent. We have to give a huge shout out to Cleo. Her customer service skills are outstanding. She was there when we arrived & provided great info & hospitality, as we were early. She was also there when we left & came to say ‘goodbye’. The room was spacious & had everything we needed, umbrellas and a beach bag! The breakfast had an excellent choice and bar food very good. We thoroughly enjoyed our stay, we would recommend & we will return. Thank you 🙏

I made a note of a quiet room when I made a temporary order in the morning. When I arrived at the hotel around 12 noon, a very quiet room in the corner had been arranged. There was a solo traveler next door, and the child's sofa bed had been laid out, so I checked in immediately. It's much better than the Ritz-Carlton in Samui where I stayed this time (Lizi kept asking me to wait until after 3 o'clock to check in). I enjoyed complete natural tranquility here. The villa was very private and I slept very well. In front of you is the sea, next door is the rain forest, and you can see the starry sky above, far away from the hustle and bustle. I didn't hear any voices, cars, or music! The room inspection can be improved. The sticky cups, safe and scale were all broken. It took three uncles 40 minutes to finally replace them with new ones. The little sister who cleaned the house was very serious on the first day, and the cleaning on the second day was very serious. The two of them fooled around for five minutes and enjoyed the results of the little sister's careful cleaning. But these are small things. It's great if it can meet my core requirement of quietness. I have decided to stay here again next time I come to Samui. Thank you very much to the Chinese male manager who arranged the room at the front desk!

Recently stayed at Centara for our honeymoon and it was indeed the best hotel we stayed in Koh Samui. Was greeted by Mr Neil and his staff during our check in. We had a really comfortable stay and staff were always ready to assist with any request. Love the idea of “surprise of the day” button in the room, where they deliver different types of chocolate each day. One of the highlights of my stay was the food. We went to salt society restaurant for two consecutive nights as they serve high quality food with big portions. It was also refreshing to try out so many salt flavors for our meal. Overall, my stay at Centara was nothing short of exceptional with their great hospitality. Highly recommend this hotel!

Great pool, clean part of the beach, close enough to walk to lots of cafes and shops. We booked as a family on one booking but were told at check-in we would have to stay in separate areas of the hotel… this was very disappointing as we had requested rooms close together. Manager wasn’t that friendly when we asked to change room to be closer together. Most staff working at resort were friendly and it was clean and well maintained. I would definitely stay again and recommend to others.

The room was very good, with a wide view and a very good view. The most beautiful sunrise on the first day was half an hour late, and there were clouds on the second day, which was a bit regrettable, but watching the moon rise in the evening was another kind of happiness. The bright moon rose over the sea, and the feeling of poetry came to me. The facilities are complete, and there are various activities such as paddle board sailing, Thai boxing, etc. The service of Banyan Tree will never disappoint you. The housekeeper is very enthusiastic to help book various activities. Because the flight on the last day was late, he also helped us apply for a late check-out! I accidentally hurt my hand in the room, and the staff helped me deal with it more anxiously than I did. Because it was the weekend, there was a beach BBQ and a spark show. The breakfast was good for the first two days, but it was a little below expectations on the third day. It was a perfect vacation for four days and three nights here.

Amazing stay at the Holiday inn resort Koh Samui. From the check in, to room cleaning and the kids club. All the service was really great. Friendly and not too over the top. The breakfast was really great, so much selection and my dairy free toddler was well catered for with options made clear, and soy milk offered every day. Even the barista (sorry didn’t catch his name) made my coffee from memory towards the end of my stay which I thought was lovely. The rooms are perfect for families so spacious and safe. The location for the beach, shops, restaurants etc is so so easy, you can be at the night market and then back in your room within a couple of minutes. The events that are held are great too.. such as the circus night and movie night. Makes it so exciting for children as they are designed for them. I will definitely be returning when my daughter is a little older and she can participate in all of the activities ❤️ big thanks to Rum for great hospitality, Pao for wonderful service during breakfast and dinner everyday, Golf for help with luggage & John with pool towels and so friendly everyday.