Stayed for 1 night with breakfast with my son and husband . Had a multiple room ( double and single bed ) .
Room was very clean , good size with a desk and chair . Wardrobe , hairdryer and iron facility. Also good sized Tv .
Bathroom again clean and supplied with towels , hair and shower gel .
The added bonus was access to the fitness suite ( pool and gym ) .
Hotel contained a bar and separate restaurant area . We didn’t have to book a table , we were seated straight away . Food was slightly expensive in price , but adequate.
Breakfast was a buffet , well presented, a variety of choice of cooked and cold choices .
The only thing I would say was a bit of a “ let down” , was paying £7 to park our car in their private car park .
Overall a lovely hotel , to which I would definitely return to !
The Reception lady was also very happy , friendly and chatty 😁
Disappointing Room Size
The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement.
Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking.
After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations.
This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.
First off it's really important to know that this hotel is actually a community enterprise and not just a hotel! So for a start - by staying here you are actually investing in disadvantaged groups in Cheltenham as well as having an impeccable nights stay. The room was a decent enough size and the bed was extremely comfortable. Two good sized windows meant it had plenty light. The bathroom and the room itsself were immaculate - it was obvious that cleaning was done regularly and properly. The decor is nice throughout the hotel and was a lovely place to stay and have breakfast. The breakfast was served promptly and the menu had good variety. I also asked Sam for some extras due to the nature of my stay and all of them were accommodated and at a reasonable price!!! All in all - it was a great stay and I would definitely book again. Keep it up!!!
A hotel in the suburbs, the environment is quiet and beautiful, but the front desk service attitude is average. They arranged a room for us at the door of the corridor. It was noisy when people passed by in the morning. In addition, parking is charged.
Nice size rooms , some need refurbishing, would like a fridge. Clean but not spotless. Paid extra to have a room with opening doors as it was a hot night and no air conditioning. Disappointed that you have to pay £10 each! To go in the pool as it’s in the spar building ran separately, wasn’t special so we didn’t bother but it was one of the reasons we booked this hotel as it was on their hotel photos and list of amenities which is false advertising!
With a stay at The Dial House in Cheltenham, you'll be just steps from River Windrush and Bourton Model Railway Exhibition. This inn is 12.4 mi (20 km) from Cotswold Wildlife Park and Gardens and 0.1 mi (0.1 km) from Cotswold Motoring Museum.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
At The Dial House, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:30 AM to 10 AM for a fee.
The front desk is staffed during limited hours. Free self parking is available onsite.
Stay in one of 14 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
The hotel is in the center of the town. It is warm and comfortable. It is very comfortable to walk around the town. The nearby restaurants are very good. It feels like a paradise.
Lovely stay. Complimentary upgraded and breakfast as I am a Platinum Elite Marriott Bonvoy. Spacious room. Great Christmas deco. Staff at check in was very helpful and attentive. He welcome me as an elite member. Breakfast was ok, not excellent. Not much spread. Overall, a great stay for work.
Very Good
119 reviews
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GGuest UserHave stayed here several times and usually have a good experience, except for the breakfast arrangements at the beefeater next door.
On this occasion, we arrived with relatives in their 80s to find the rooms that had been refurbished and only completed that day, had no electricity. There was only one person on the desk, and it was a busy day in mid Dec. The poor girl fried frantically to get the electric working in both rooms, for over an hour, eventually
moving us to other rooms on another floor, but again, no electric. We we're beginning to give up hope. Already feeling low as we were attending a younger relatives' funeral the next day. But after 90 minutes, she finally succeeded by using 2 key cards in the lighting slot, giving us light. Needless to say we were all tired and weary. To her credit she offered a refund for the cost of breakfast to compensate, and on feeding our experience back to Premier Inn, they also discounted the cost of the rooms. So we were happy with that, and generally we would stay here again.
Our only other gripe is with the arrangement for breakfast in the beefeater accross the carpark. Having booked full English breakfast, that is what you expect. But being asked on arrival have you paid or not is poor practice, and would expect the booking in and restaurant services to be linked, so that question becomes mute. Then to go through each item in the English breakfast menu to be asked how many of each item is required is really unacceptable. I do hope they seriously explore a better way to greet and serve their customers. Most hotels would usually just ask your room number, which tells them if you have paid for breakfast or not, and then serve you the item as listed on the menu.
WWing SzeDisappointing Room Size
The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement.
Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking.
After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations.
This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.
GGuest UserThe Mousetrap Inn proved to be an excellent choice for our recent getaway. The location is absolutely perfect – just a pleasant walk to the main town, giving us easy access to local attractions, shops, and restaurants while enjoying peaceful surroundings.
What truly made our stay memorable was the genuinely friendly staff. From check-in to checkout, every team member was welcoming and helpful, going out of their way to ensure we had everything needed. Their local knowledge and recommendations enhanced our entire visit.
The included breakfast was a real highlight and exceptional value. Fresh, well-prepared options with plenty of variety kept us satisfied each morning before exploring. It's rare to find complimentary breakfast that actually exceeds expectations.
The inn maintains a cozy, welcoming atmosphere that perfectly matches its charming name. Clean, comfortable accommodations combined with the convenient location made it easy to enjoy both tranquil relaxation and vibrant town center activities.
Highly recommended for friendly service, great value, and ideal location.
GGuest UserThe room has an old house smell that is unbearable. The small air conditioner installed has a very dirty filter and I dare not turn it on.
The front desk staff is not always there, and there is a queue for check-in
The environment outside is very beautiful
JJWLoved staying at the Bell. Right opposite Tewkesbury Abbey, you couldn’t ask for a better location. Free parking is a real bonus here too and the location is close to the Severn Way walk, for walks down to Deerhurst and beyond.
Friendly , engaging , genuine, and sometimes fun, service and attention from all the staff made us feel very welcome.
The breakfast was so worth the price, and huge portions too! We also stayed for dinner one night ( had a great Indian at the Raj the second night) and were so nicely surprised. Being a ‘pub chain’ hotel you sometimes think the food might be quite bland and corporate but the chefs here know what they are doing. So happy with the food.
One or two minor grumbles might be the traffic noise, as our room was on the road ( so wore earplugs and fine) and the very soft bed, but meh, it was fine really.
We would more than likely stay again if passing through this way in the future.
CCaroline JaneWe are a family of four and booked 2 junior suites and requested both on booking and during email correspondence prior to our arrival for double bed and twin bed configurations. On our arrival we were allocated rooms at opposite ends of the hotel, on different floors and with 2 double beds. Housekeeping had apparently gone home for the night despite arriving before 6pm and so this could not be corrected. The hotel had a beautiful open fireplace in the main bar which for some reason on a cold night in December wasn’t alight. We ate dinner in the hotel brasserie where a significant number of dishes on the menu were unavailable with no explanation from the staff when asked. At breakfast the following morning we were unable to order coffee as apparently this service is not available on weekends. Overall, despite a great location, this was a very disappointing stay.
GGuest UserStayed for 1 night with breakfast with my son and husband . Had a multiple room ( double and single bed ) .
Room was very clean , good size with a desk and chair . Wardrobe , hairdryer and iron facility. Also good sized Tv .
Bathroom again clean and supplied with towels , hair and shower gel .
The added bonus was access to the fitness suite ( pool and gym ) .
Hotel contained a bar and separate restaurant area . We didn’t have to book a table , we were seated straight away . Food was slightly expensive in price , but adequate.
Breakfast was a buffet , well presented, a variety of choice of cooked and cold choices .
The only thing I would say was a bit of a “ let down” , was paying £7 to park our car in their private car park .
Overall a lovely hotel , to which I would definitely return to !
The Reception lady was also very happy , friendly and chatty 😁
GGuest UserWe stayed there over Easter holiday. Finding the hotel was easy. There is a ski slope right opposite the hotel which is good for something to do. We didn’t eat at the hotel so can’t comment but the gym, steam room, swimming pool, and sauna were in good condition. The sauna was always packed so we ended up waiting for people to leave. The bar was nice. Overall it was a good stay.
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