Pleasantly surprised. Very convenient for a next day flight, and a good restaurant and buffet. I saw comments about not having water in the rooms, but there were water stations everywhere, so just a smart way to minimize waste (or costs, duh). It was well signposted all the way from the arrivals hall, and you don’t need to leave the airport at all.
What a pleasant surprise. Inwas picked up from the airport by someone who offers the service for the hotel, he also dropped me off at the airport again, the next morning. Check-in was quick and hassle free and someone also assisted me with my luggage. The room isnspacious and clean, although a bit dated, but the bednis comfortable, the bathroom big and spacious. A separate lounge and well fitted kitchen, I can see myself settling in easy for extended stays too. And for the price... Unbeatable and a definite thumbs up from me!
MMichael & Nici Exploring China and Beyond2025.01.28
Well, it was adequate, the location is convenient to some extend.
Unfortunately, the facilities are aged, and there are some things that ”time”, simply erased, splendor, elegance, and stylish, perhaps fifteen to twenty years ago.
However, this is 2025, and the competition is fierce, at the risk of exaggerating, I simply can not believe that this hotel is worth the price.
The cost to value ratio, is simply not acceptable.
I'm sure that this was the ”place to be”, many years ago, but unfortunately, it's not the case now.
Perhaps, if the facilities could be renovated, it could return to it's initial state, whitout, it's simply just way past it's sellby date.
On a more positive note, the service receiving from all the staff, was excellent, and on standard.
Breakfast, was on international standard, and excellent, to say the least.
And as mentioned, the location is prime, and the complementary shuttle, is an excellent ”value added” service.
This hotel, remains a landmark in S.A. it's my sincere hope, that they would renovate the facilities and conduct routine maintenance.
For the price of the hotel, we cannot demand too much.
It's a good balance for price/value ratio.
We had some problems at check in, but the duty manager solved the issue in a very good and patient manner.
Thank you.
The hotel is great for a layover as it is super close to the airport. They have a shuttle which was a great help for me. I really enjoyed the breakfast and dinner as I missed SA food. Most of the staff was really helpful (especially Lily from the kitchen) she went above and beyond to help me cause I was with a baby. She made sure I was comfortable, had my food while she was holding my baby. I really appreciate that, thank you 🙏 . I also observed her around other customers she kept the same energy. My room was cleaned daily which was nice. My suggestion is some stuff member must give the same service to everyone regardless of who they are and how they look.
My experience wasn’t the best.
First, I’ve booked a queen size room. I checked in I went to the room and someone else was staying in that exact same room I got a new card for a new room that key card didn’t work. I went back to reception they said there’s a problem and maintenance is trying to fix it. They said there’s no rooms available. I can only get twin beds so I told him I paid for a queen size room. They need to make a plan.. eventually after while they came back to me gave me a room card went to the room and they literally just pushed the two beds together took out bedside table and we had to sleep like that. there was no kettle to make coffee and the room was smelly.
I enjoyed the whole experience, the hotel is located in a quiet and safe area so i felt safe the whole time. loved the facilities as for the food was always eating out at nearby restaurants. I will definitely visit again because I enjoyed and had a wonderful time at the hotel.
It's a very fancy hotel. The staff are super friendly and helpful. It's super clean. The room is spacious and has an air-conditioner. It's got food and drink available even late in the night via room service.
Very Good
72 reviews
8.3/10
Price from
€62
per night
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CCasey BabyLovely quick stop over before my flight. The shuttle service was on time and very kind receptionist who offered me a to go breakfast snack for my early morning flight.
GGuest UserFriends booked five rooms together, but one trash can was not emptied. The exterior windows of the two stores were being repaired from 2 to 5 p.m., and workers kept kicking and kicking the windows, making clinking sounds. I complained to the front desk manager, but there was no formal reply. In fact, repairs to individual rooms can be completely avoided. After traveling continuously for several days, it is impossible to take a high-quality nap.
AAnonymous UserIt's a very fancy hotel. The staff are super friendly and helpful. It's super clean. The room is spacious and has an air-conditioner. It's got food and drink available even late in the night via room service.
GGuest UserEverything was Good. Pick up from the airport in a free shuttle every 30 minutes. Very helpful and friendly staff. Room small but neat, Good for just 1 night. For longer I would have choosen a larger room with a fridge. Nice facilities on the premises for eating out and shopping. Interesting exhibition on the history of democracy in SA.
BBrougleI recently had the pleasure of staying at this beautiful hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was impressed by its excellent location, top-notch service, and overall hospitality.
The hotel's location was simply outstanding. It was conveniently situated, allowing easy access to nearby attractions and amenities. Whether it was exploring the city or embarking on a safari adventure, the hotel's central location made it a perfect base for my travels.
The service provided by the hotel staff was truly exceptional. From the warm welcome at check-in to the attentive assistance throughout my stay, I felt genuinely cared for. The staff went above and beyond to ensure that all my needs were met, including a special favor of allowing me to leave my suitcase while I was away on the safari. Their flexibility and accommodating nature were greatly appreciated.
The hotel itself was a sight to behold. It exuded elegance and charm, with its beautifully designed interiors and well-maintained facilities. The attention to detail was evident in every aspect, from the tastefully decorated rooms to the inviting common areas. It was a pleasure to return to such a comfortable and inviting space after a long day of exploring.
Overall Rating: ★★★★★
LLisinkaMy experience wasn’t the best.
First, I’ve booked a queen size room. I checked in I went to the room and someone else was staying in that exact same room I got a new card for a new room that key card didn’t work. I went back to reception they said there’s a problem and maintenance is trying to fix it. They said there’s no rooms available. I can only get twin beds so I told him I paid for a queen size room. They need to make a plan.. eventually after while they came back to me gave me a room card went to the room and they literally just pushed the two beds together took out bedside table and we had to sleep like that. there was no kettle to make coffee and the room was smelly.
RRyun KiatI recently stayed for a couple of nights, and overall, it was an average experience. The check-in process was smooth, and the staff was friendly, which I appreciated. However, the room itself could have been a bit more updated. While it was clean, the furnishings seemed a little worn, and the bathroom, although functional, had some minor issues like a leaky faucet.
The bed was comfortable enough, but I did find it a bit harder than I prefer. The hotel amenities were standard—there was a gym and a small pool, though I didn't have time to use either. The Wi-Fi worked fine, and I didn't encounter any issues with the air conditioning or heating during my stay.
One thing that stood out was the location. It was pretty convenient for my needs, close to a few restaurants and shops, though not overly special. I was hoping for a bit more from the hotel's restaurant, as the menu was somewhat limited and the food was just okay.
In short, it wasn’t a bad stay, but it didn’t blow me away either. If you’re just looking for a place to sleep without expecting anything extraordinary, this hotel will do the job.
GGuest UserIt's giving more 3 than 4 stars? Customer service poor.
Holiday Inn was full so this was a close alternative.
Had amenities but their outlets were in the kitchen far from the bed? Not very business traveller or relaxing traveller friendly.
I booked a queen studio which had a kitchenette which was great for warming food etc. Decor a bit tired so could do with some love. But apart from a very dirty bottle left on the balcony it was clean.
Location is excellent for Rosebank Mall even if you have to play chicken to cross the road 😆
Customer service was severely lacking. I thought Radisson Red staff were slow but at least they were always there. You can't call frontdesk . It's all QR codes and WhatsApp. Late check out would be the cost of another night R1980. Staff had a, I dunno attitude and werent very helpful. 1 security guard and 1 young lady in the lounge are the only exceptions. Outlets in the lounge and office were local only and I had to really ask to get where I could buy adapters / converters.
Next time I'll go elsewhere. They're not customer focused enough for me.
DDHL2018What a pleasant surprise. Inwas picked up from the airport by someone who offers the service for the hotel, he also dropped me off at the airport again, the next morning. Check-in was quick and hassle free and someone also assisted me with my luggage. The room isnspacious and clean, although a bit dated, but the bednis comfortable, the bathroom big and spacious. A separate lounge and well fitted kitchen, I can see myself settling in easy for extended stays too. And for the price... Unbeatable and a definite thumbs up from me!
FFlorence MoyoWell, from what I booked, it was supposed to be a 2-bedroom apartment. However, I was given a 1bed (Room.303), and when I went down to enquire, the reception lady wasn't helpful and blamed it on the app. Then I had to ask for a wifi password, which I would have assumed you would be given at reception. I ordered something, and when I went down to get it, the same reception lady gave me a bit of attitude when asking her how to open the main door so I could collect. Now I'm not normally one to complain, but I guess she didn't realise she was dealing with a person who has worked over 15 years in reservations, and I am very much aware of how OTAs work. I am still very upset about the wrong room choice I was given and made to feel like I'm the one who made an error. Then there was NO iron and hairdryer in the room. Apparently, they don't have any available from what I gathered from the housekeeping lady.
Besides that, the housekeeping lady was exceptional, and the apartment was very clean upon check-in. Hopefullysomeone from the place will address these issues.
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