Highly recommended. The service and welcome are exceptional, as is the hotel’s exquisite forest location and ambience in Camp John Hay, Baguio. Although it’s quite an old hotel, the highest standards are delivered. It’s quite expensive, although the dining and drinking options are priced quite reasonably for a hotel of this nature. We really enjoyed a very relaxing stay, enjoying the outdoor views and easygoing classic charm. Great job, and thank you!
An enjoyable stay, staff were all friendly, room was comfortable with nice garden view. Buffet breakfast is plentiful and tasty. Location is good, away from the noisy downtown area and close to some sights such as Wright Park and Mines View. Only negative is that the hotel was always very busy with people and they could be heard from the room at night
Maganda and malinis yung unit. The unit owner is Very accommodating. Na-surprise lang po kami sa 3 thousand pesos deposit per room for room damage. Hindi po kasi naka indicate sa booking confirmation. For kitchen amenities hindi rin nakalagay sa booking confirmation yung mga gamit like microwave oven, heater, rice cooker and electric stove, so hindi kami naka pag prepared and nakapag dala ng food na pwedeng macook for breakfast. But over all maganda and safe ang lugar. So far na enjoy naman namin ang pag stay namin and travel in baguio. Thank you.
This hotel has some good points:
1. Great buffet bfast with a variety of food selections. I like their dried fish, omelette, langgonisa, coffee, breads, fruits. But noticed they did not serve bananas. Staff looks attentive to the needs of guests.
2. Have greats restos and shops nearby. Also near the CJH Conference area.
3. Has ample parking and nice garden plus heated pool.
However this hotel also needs improvement on the following areas:
1. Front desk looks like they are not coordinated. Made separate booking for three nights via Agoda and Trip.com and informed the hotel about this arrangement. However, after our first night, front desk asked us if we are extending our stay. Worst, they deactivated our key cards so we have to go down again to have them activated again which caused some inconvenience.
2. Toilet has a foul odor so called housekeeping who took some time to attend to us. They told us what to do to avoid the foul smell but some unpleasant smell still remained so reported this to the team leader who sent their engineering to check. The hotel staff told us they will return but never did. So problem was not solved.
3. Requested for late checkout since our trip back to Manila was still at 2pm. However, front desk cannot commit and said will require approval. We followed up and got no positive feedback. Called team leader and made complaints about issues 1-3 and had our request accepted.
4. Very difficult to book a taxi or grab and the guards said because of too many guests or tourists. But it’s a pity that such an expensive hotel also has no shuttles service.
We booked this hotel because it’s near the conference area but disappointed because we felt we didn’t get the value and services we were expecting. Anyway, thanks to the great staff.
Our stay was great! It's not walking distance to the tourist spots but all of them are within the area and hailing a taxi is not a problem at all. We also prefer not to walk 😅 But if preferred, it's possible as everything is near the area!
We tried their heated pool while it rained, and we really enjoyed it! Such an experience with a cold weather in Baguio!
The breakfast buffet is awesome! We love everything and their menu differs per day! The original flavor taho, strawberry and ube are such a delight! I think the only missing is cereals. First time to eat strawberry champorado! 😁
At first I was hesitant if the room will have a fast wifi for me to work. Viola! The room as a router! I was able to work with ease! We love the smart TV -- you only need to sign in your own Netflix account. We love our room view. We don't have to go to SM to see the Baguio city lights.. we already have it in the room. We have a balcony overseeing the pool area as well! We so love our room! 😍 Only thing is maybe they should add another desk or longer desk. The TV is already in the table and there is no separate desk for laptop or if you are having snacks/dinner. We asked, but they don't have a spare table. I think they can also add another chair since the room is good for two. There's only one chair in the room but when we requested for it, they were able to provide.
Our room also allowed us to feel the breeze of Baguio! We can turn-off the AC and open the windows protected by mosquito net! I was just amazed with this feature!
We truly appreciate their prompt service whenever we call the reception. We don't need to call for follow-up! We love them!
We love that there is a bathtub and hoping they can also provide bath robes for a perfect bath! 🙏
Truly, we love to be back to SotoGrande whenever in Baguio! 🫶 Thank you SotoGrande for an awesome experience!
The hotel was good, the breakfast buffet was good but our room wasn’t sound Proof. We could hear the noise yelling from downstairs at night. We couldn’t sleep.
We arrived Feb 15 10am, medyo napaaga ng konti. The room is good for 5 pax, with balcony for both rooms. Malinis and well maintained naman po ang Unit. Accomodating namang recep, but the host didn’t contact me since nasa abroad pa daw sabi ng receptionist. happy and satisfied naman kami ng family ko. With wifi naman, kaya happy mga bagets. Netflix is not working lang.
There are a few points would like to bring up
1. The ceiling fan in the room is functional,
However, the wind is totally not strong enough, so turning it on means not turning it on.
2. No YouTube/Netflix function on TV. Staying other hotels in Baguio which the said functions are available as well. But here no.
3. The hangers in wardrobe are so inconvenient, It can only be hung in the closet and cannot be taken away. Sometime want to hang clothes at the balcony but have no way.
4. Suggest to have USB socket ports at the bed side would be more convenient
5. Seems no individual button could control the light of baloncy. Seems the light is connected to some of the lights in room.
6. Front desk are friendly but can be more professional. Approached to the reception but no one acknowledged. We have to tell them ”check in” proactively
7. Prior arrival, sent the message to hotel for the room inquire, the first they replied, but afterwards, no replied from hotel anymore.
8. Breakfast not much selection. And many staffs at the counter
9. Shower water pressure not strong enough and hot water not hot enough. And no water refill after make up room service.
Even so, base on the hotel location and the mountain view, will consider staying again in the future. Hope the management will review the comments and hopefully will see some improvements by then.
Thank you!
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7.4/10
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8.5/10
Very Good
IiamERICA0326Our stay was great! It's not walking distance to the tourist spots but all of them are within the area and hailing a taxi is not a problem at all. We also prefer not to walk 😅 But if preferred, it's possible as everything is near the area!
We tried their heated pool while it rained, and we really enjoyed it! Such an experience with a cold weather in Baguio!
The breakfast buffet is awesome! We love everything and their menu differs per day! The original flavor taho, strawberry and ube are such a delight! I think the only missing is cereals. First time to eat strawberry champorado! 😁
At first I was hesitant if the room will have a fast wifi for me to work. Viola! The room as a router! I was able to work with ease! We love the smart TV -- you only need to sign in your own Netflix account. We love our room view. We don't have to go to SM to see the Baguio city lights.. we already have it in the room. We have a balcony overseeing the pool area as well! We so love our room! 😍 Only thing is maybe they should add another desk or longer desk. The TV is already in the table and there is no separate desk for laptop or if you are having snacks/dinner. We asked, but they don't have a spare table. I think they can also add another chair since the room is good for two. There's only one chair in the room but when we requested for it, they were able to provide.
Our room also allowed us to feel the breeze of Baguio! We can turn-off the AC and open the windows protected by mosquito net! I was just amazed with this feature!
We truly appreciate their prompt service whenever we call the reception. We don't need to call for follow-up! We love them!
We love that there is a bathtub and hoping they can also provide bath robes for a perfect bath! 🙏
Truly, we love to be back to SotoGrande whenever in Baguio! 🫶 Thank you SotoGrande for an awesome experience!
GGuest UserThis hotel has some good points:
1. Great buffet bfast with a variety of food selections. I like their dried fish, omelette, langgonisa, coffee, breads, fruits. But noticed they did not serve bananas. Staff looks attentive to the needs of guests.
2. Have greats restos and shops nearby. Also near the CJH Conference area.
3. Has ample parking and nice garden plus heated pool.
However this hotel also needs improvement on the following areas:
1. Front desk looks like they are not coordinated. Made separate booking for three nights via Agoda and Trip.com and informed the hotel about this arrangement. However, after our first night, front desk asked us if we are extending our stay. Worst, they deactivated our key cards so we have to go down again to have them activated again which caused some inconvenience.
2. Toilet has a foul odor so called housekeeping who took some time to attend to us. They told us what to do to avoid the foul smell but some unpleasant smell still remained so reported this to the team leader who sent their engineering to check. The hotel staff told us they will return but never did. So problem was not solved.
3. Requested for late checkout since our trip back to Manila was still at 2pm. However, front desk cannot commit and said will require approval. We followed up and got no positive feedback. Called team leader and made complaints about issues 1-3 and had our request accepted.
4. Very difficult to book a taxi or grab and the guards said because of too many guests or tourists. But it’s a pity that such an expensive hotel also has no shuttles service.
We booked this hotel because it’s near the conference area but disappointed because we felt we didn’t get the value and services we were expecting. Anyway, thanks to the great staff.
GGuest UserAn enjoyable stay, staff were all friendly, room was comfortable with nice garden view. Buffet breakfast is plentiful and tasty. Location is good, away from the noisy downtown area and close to some sights such as Wright Park and Mines View. Only negative is that the hotel was always very busy with people and they could be heard from the room at night
AAnonymous UserWe recently stayed here to celebrate my son's 2nd birth day and truly enjoyed the experience! The entire place has the aesthetics we were looking for—cozy, modern, and very well put together. The mountain view is superb, and the unit itself is super clean and comfy. It also comes with complete utensils and cooking materials, which made meal prep very convenient. We appreciated the small touches like the provided shampoo, conditioner, and free black coffee.
Wi-fi also provided and there is a smart tv.
However, we did encounter a slight issue during check-in. Although check-in starts at 2:00 PM, we arrived at 2:30 PM and still had to wait for an hour. According to the guard, there was no endorsement prepared by the host, which caused the delay. It was a bit of an inconvenience after a long trip from manila with my toddler, but thankfully, everything else about the stay made up for it.
One thing to note is that the place is a bit far from the city center, so we had to take a taxi every time we visited tourist attractions. This might be a downside for travelers who prefer more central accommodations.
Overall, it was a great stay and we would still recommend it—just hoping the check-in process can be smoother next time, and for future guests to consider the location depending on their itinerary.
AAnonymous UserHighly recommended. The service and welcome are exceptional, as is the hotel’s exquisite forest location and ambience in Camp John Hay, Baguio. Although it’s quite an old hotel, the highest standards are delivered. It’s quite expensive, although the dining and drinking options are priced quite reasonably for a hotel of this nature. We really enjoyed a very relaxing stay, enjoying the outdoor views and easygoing classic charm. Great job, and thank you!
AAnonymous UserMaganda and malinis yung unit. The unit owner is Very accommodating. Na-surprise lang po kami sa 3 thousand pesos deposit per room for room damage. Hindi po kasi naka indicate sa booking confirmation. For kitchen amenities hindi rin nakalagay sa booking confirmation yung mga gamit like microwave oven, heater, rice cooker and electric stove, so hindi kami naka pag prepared and nakapag dala ng food na pwedeng macook for breakfast. But over all maganda and safe ang lugar. So far na enjoy naman namin ang pag stay namin and travel in baguio. Thank you.
PPhilip NgQuite a nice place and good for families to stay together in one property with 2 rooms. The living room and kitchen are quite big and can cook you own dinner if you want. The location is a bit hard to find and be careful not to mix up with other properties also called Prestige Vacation Apartments - with diff condo name.
DDELThe hotel was good, the breakfast buffet was good but our room wasn’t sound Proof. We could hear the noise yelling from downstairs at night. We couldn’t sleep.
GGuest UserWe stayed for 3days 2nights and like twice a day our room had power interruptions and we need to walk to reception area to let them know as our room dont have telephone. Room is spacious, clean, bed is comfy unfortunately they charged us Php400.00 for 1 towel that have efficascent oil stain, that is quite expensive for a little stain. Hotel is nice, location is really good, 3mins walk to mines view and few establishments nearby.
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