Great accommodation and great food. Not satisfied with Front Office service. Key card was not working upon checkin, that was supposed to be ready and working bfore the guests arrived right? And we haven’t tried the pool bcause it was raining that day and on the next day they didn’t allowed us to use it as they put chlorine to clean it and that took more than 3hrs so no chance of using it as it was checkout time already😕
An enjoyable stay, staff were all friendly, room was comfortable with nice garden view. Buffet breakfast is plentiful and tasty. Location is good, away from the noisy downtown area and close to some sights such as Wright Park and Mines View. Only negative is that the hotel was always very busy with people and they could be heard from the room at night
The hotel was good, the breakfast buffet was good but our room wasn’t sound Proof. We could hear the noise yelling from downstairs at night. We couldn’t sleep.
Highly recommended. The service and welcome are exceptional, as is the hotel’s exquisite forest location and ambience in Camp John Hay, Baguio. Although it’s quite an old hotel, the highest standards are delivered. It’s quite expensive, although the dining and drinking options are priced quite reasonably for a hotel of this nature. We really enjoyed a very relaxing stay, enjoying the outdoor views and easygoing classic charm. Great job, and thank you!
This hotel has some good points:
1. Great buffet bfast with a variety of food selections. I like their dried fish, omelette, langgonisa, coffee, breads, fruits. But noticed they did not serve bananas. Staff looks attentive to the needs of guests.
2. Have greats restos and shops nearby. Also near the CJH Conference area.
3. Has ample parking and nice garden plus heated pool.
However this hotel also needs improvement on the following areas:
1. Front desk looks like they are not coordinated. Made separate booking for three nights via Agoda and Trip.com and informed the hotel about this arrangement. However, after our first night, front desk asked us if we are extending our stay. Worst, they deactivated our key cards so we have to go down again to have them activated again which caused some inconvenience.
2. Toilet has a foul odor so called housekeeping who took some time to attend to us. They told us what to do to avoid the foul smell but some unpleasant smell still remained so reported this to the team leader who sent their engineering to check. The hotel staff told us they will return but never did. So problem was not solved.
3. Requested for late checkout since our trip back to Manila was still at 2pm. However, front desk cannot commit and said will require approval. We followed up and got no positive feedback. Called team leader and made complaints about issues 1-3 and had our request accepted.
4. Very difficult to book a taxi or grab and the guards said because of too many guests or tourists. But it’s a pity that such an expensive hotel also has no shuttles service.
We booked this hotel because it’s near the conference area but disappointed because we felt we didn’t get the value and services we were expecting. Anyway, thanks to the great staff.
Quite a nice place and good for families to stay together in one property with 2 rooms. The living room and kitchen are quite big and can cook you own dinner if you want. The location is a bit hard to find and be careful not to mix up with other properties also called Prestige Vacation Apartments - with diff condo name.
We arrived Feb 15 10am, medyo napaaga ng konti. The room is good for 5 pax, with balcony for both rooms. Malinis and well maintained naman po ang Unit. Accomodating namang recep, but the host didn’t contact me since nasa abroad pa daw sabi ng receptionist. happy and satisfied naman kami ng family ko. With wifi naman, kaya happy mga bagets. Netflix is not working lang.
It was beautiful. the interior of the mansion is luxurious looking , i like the view coz its just near camp john hay so many pine trees. thank you trip.com for arranging this hotel, despite having issues on my first booking. overall i love my stay here. 🌲🌲❄️🥶 relaxing stay..
Maganda and malinis yung unit. The unit owner is Very accommodating. Na-surprise lang po kami sa 3 thousand pesos deposit per room for room damage. Hindi po kasi naka indicate sa booking confirmation. For kitchen amenities hindi rin nakalagay sa booking confirmation yung mga gamit like microwave oven, heater, rice cooker and electric stove, so hindi kami naka pag prepared and nakapag dala ng food na pwedeng macook for breakfast. But over all maganda and safe ang lugar. So far na enjoy naman namin ang pag stay namin and travel in baguio. Thank you.
We recently stayed here to celebrate my son's 2nd birth day and truly enjoyed the experience! The entire place has the aesthetics we were looking for—cozy, modern, and very well put together. The mountain view is superb, and the unit itself is super clean and comfy. It also comes with complete utensils and cooking materials, which made meal prep very convenient. We appreciated the small touches like the provided shampoo, conditioner, and free black coffee.
Wi-fi also provided and there is a smart tv.
However, we did encounter a slight issue during check-in. Although check-in starts at 2:00 PM, we arrived at 2:30 PM and still had to wait for an hour. According to the guard, there was no endorsement prepared by the host, which caused the delay. It was a bit of an inconvenience after a long trip from manila with my toddler, but thankfully, everything else about the stay made up for it.
One thing to note is that the place is a bit far from the city center, so we had to take a taxi every time we visited tourist attractions. This might be a downside for travelers who prefer more central accommodations.
Overall, it was a great stay and we would still recommend it—just hoping the check-in process can be smoother next time, and for future guests to consider the location depending on their itinerary.
Very Good
13 reviews
8.5/10
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8.7/10
Very Good
MMelanieDAGreat accommodation and great food. Not satisfied with Front Office service. Key card was not working upon checkin, that was supposed to be ready and working bfore the guests arrived right? And we haven’t tried the pool bcause it was raining that day and on the next day they didn’t allowed us to use it as they put chlorine to clean it and that took more than 3hrs so no chance of using it as it was checkout time already😕
GGuest UserThis hotel has some good points:
1. Great buffet bfast with a variety of food selections. I like their dried fish, omelette, langgonisa, coffee, breads, fruits. But noticed they did not serve bananas. Staff looks attentive to the needs of guests.
2. Have greats restos and shops nearby. Also near the CJH Conference area.
3. Has ample parking and nice garden plus heated pool.
However this hotel also needs improvement on the following areas:
1. Front desk looks like they are not coordinated. Made separate booking for three nights via Agoda and Trip.com and informed the hotel about this arrangement. However, after our first night, front desk asked us if we are extending our stay. Worst, they deactivated our key cards so we have to go down again to have them activated again which caused some inconvenience.
2. Toilet has a foul odor so called housekeeping who took some time to attend to us. They told us what to do to avoid the foul smell but some unpleasant smell still remained so reported this to the team leader who sent their engineering to check. The hotel staff told us they will return but never did. So problem was not solved.
3. Requested for late checkout since our trip back to Manila was still at 2pm. However, front desk cannot commit and said will require approval. We followed up and got no positive feedback. Called team leader and made complaints about issues 1-3 and had our request accepted.
4. Very difficult to book a taxi or grab and the guards said because of too many guests or tourists. But it’s a pity that such an expensive hotel also has no shuttles service.
We booked this hotel because it’s near the conference area but disappointed because we felt we didn’t get the value and services we were expecting. Anyway, thanks to the great staff.
GGuest UserAn enjoyable stay, staff were all friendly, room was comfortable with nice garden view. Buffet breakfast is plentiful and tasty. Location is good, away from the noisy downtown area and close to some sights such as Wright Park and Mines View. Only negative is that the hotel was always very busy with people and they could be heard from the room at night
AAnonymous UserThere are a few points would like to bring up
1. The ceiling fan in the room is functional,
However, the wind is totally not strong enough, so turning it on means not turning it on.
2. No YouTube/Netflix function on TV. Staying other hotels in Baguio which the said functions are available as well. But here no.
3. The hangers in wardrobe are so inconvenient, It can only be hung in the closet and cannot be taken away. Sometime want to hang clothes at the balcony but have no way.
4. Suggest to have USB socket ports at the bed side would be more convenient
5. Seems no individual button could control the light of baloncy. Seems the light is connected to some of the lights in room.
6. Front desk are friendly but can be more professional. Approached to the reception but no one acknowledged. We have to tell them ”check in” proactively
7. Prior arrival, sent the message to hotel for the room inquire, the first they replied, but afterwards, no replied from hotel anymore.
8. Breakfast not much selection. And many staffs at the counter
9. Shower water pressure not strong enough and hot water not hot enough. And no water refill after make up room service.
Even so, base on the hotel location and the mountain view, will consider staying again in the future. Hope the management will review the comments and hopefully will see some improvements by then.
Thank you!
AAnonymous UserWe recently stayed here to celebrate my son's 2nd birth day and truly enjoyed the experience! The entire place has the aesthetics we were looking for—cozy, modern, and very well put together. The mountain view is superb, and the unit itself is super clean and comfy. It also comes with complete utensils and cooking materials, which made meal prep very convenient. We appreciated the small touches like the provided shampoo, conditioner, and free black coffee.
Wi-fi also provided and there is a smart tv.
However, we did encounter a slight issue during check-in. Although check-in starts at 2:00 PM, we arrived at 2:30 PM and still had to wait for an hour. According to the guard, there was no endorsement prepared by the host, which caused the delay. It was a bit of an inconvenience after a long trip from manila with my toddler, but thankfully, everything else about the stay made up for it.
One thing to note is that the place is a bit far from the city center, so we had to take a taxi every time we visited tourist attractions. This might be a downside for travelers who prefer more central accommodations.
Overall, it was a great stay and we would still recommend it—just hoping the check-in process can be smoother next time, and for future guests to consider the location depending on their itinerary.
AAnonymous UserHighly recommended. The service and welcome are exceptional, as is the hotel’s exquisite forest location and ambience in Camp John Hay, Baguio. Although it’s quite an old hotel, the highest standards are delivered. It’s quite expensive, although the dining and drinking options are priced quite reasonably for a hotel of this nature. We really enjoyed a very relaxing stay, enjoying the outdoor views and easygoing classic charm. Great job, and thank you!
AAnonymous UserMaganda and malinis yung unit. The unit owner is Very accommodating. Na-surprise lang po kami sa 3 thousand pesos deposit per room for room damage. Hindi po kasi naka indicate sa booking confirmation. For kitchen amenities hindi rin nakalagay sa booking confirmation yung mga gamit like microwave oven, heater, rice cooker and electric stove, so hindi kami naka pag prepared and nakapag dala ng food na pwedeng macook for breakfast. But over all maganda and safe ang lugar. So far na enjoy naman namin ang pag stay namin and travel in baguio. Thank you.
AAisa SilvaThe location of the property is excellent, and the staff provided good service throughout our stay. The room we booked was very spacious and well-suited for our group of 8 people. Overall, I had a positive experience and would definitely recommend and consider booking again in the future.
However, I would like to highlight an area for improvement. There was a persistent foul smell coming from below the sink in our room. While the staff promptly attended to the issue when it was first reported, my request to use an air or room freshener to neutralize the odor was not addressed. Although the smell was bearable since we spent most of our time outside, it did detract from the overall experience, especially considering the price we paid for the accommodation.
PPhilip NgQuite a nice place and good for families to stay together in one property with 2 rooms. The living room and kitchen are quite big and can cook you own dinner if you want. The location is a bit hard to find and be careful not to mix up with other properties also called Prestige Vacation Apartments - with diff condo name.
DDELThe hotel was good, the breakfast buffet was good but our room wasn’t sound Proof. We could hear the noise yelling from downstairs at night. We couldn’t sleep.
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