The hotel is not far from the State University and is on a golf course. The entrance to the lobby is a little bit of a classic style. The room is on the first floor. The bed and sofa are a bit old. The desk is a bit gray. Fortunately, the bathroom is a little big to make up for the shortcomings. When I walked out of the room, I found that this hotel was not made a mistake. It is worth a Live, because the outside of the room is so beautiful, like in Wonderland, like in the fairy tale world, I will consider staying next time.
This hotel is near the airport.
We felt safe around the property.
The Room phone didn’t work.
The showers were made for very short people.
Plenty of hot water for showers.
Housekeeping staff needs to clean areas above eye level.
Massive cobwebs around ceiling lights and outlets.
The hotel charges $50 for incidentals on a credit card.
They charge $100 for incidentals if you pay cash.
Morning buffet was a disappointment.
Negatives
-The eggs were undercooked and cold.
-Sausage was a cheap brand and very greasy.
-Only one type of bread available
-Had to ring a sever to get the hot foods. It is held behind a counter that is inaccessible.
Positives
-The coffee was pretty good
-Area was pretty clean
If you are catching an airport plane, it is a good choice. However, the hotel feels a bit aging, and the high speed is next to it. The room is not very soundproof. The noise is still a bit, but the personal feeling is not particularly serious.
This hotel is in an excellent location, the rooms are spacious and bright, the facilities are complete, the service staff is very friendly, it is a very pleasant stay. Recommend everyone hahaha
Early in the morning before I checked in, I booked this hotel. I received the information and gave it to me. At 2 o'clock in the afternoon, the foreign Ctrip customer service gave me a call saying that there was no scheduled success. The room was full, let me cancel, but they went offline. There are resources, you can help me book, but the price has gone up, I said yes, give me a reservation, let me enter the credit card, I clearly entered 3 times, have heard the success, but the foreign customer service told me that it was unsuccessful. Originally, I was in this wild car, the signal was not good, I communicated with the customer service for about half an hour or not, and then I re-booked on Ctrip with my mobile phone. I saw that there is still room, only However, the price has risen. I booked it early in the morning, and said to me in the afternoon that the room is full, I can re-book now. Is the room not full? ? ? ! ! I don't understand Ctrip's practice. I booked it in the morning and let me cancel it. I said that the room is full. Can I book it in the afternoon? ? I think Ctrip is doing something in the chaos. I am a diamond VIP customer of Ctrip. No matter where I go, I use Ctrip to book hotels and book flights. Besides, I am usually on a business trip abroad. I am such a loyal fan of Ctrip. In exchange for it, they are playing like this! ! ! ! ! What made me vomit more was that the second night I stayed, I just went to the room and had a note on the floor of the room. I saw it, let me go to the front desk, said something, I went to the front desk, the front desk. The fat woman, let me pay for it, let me pay the money, saying that I did not pay for the accommodation for tomorrow night, I said that I paid the money on Ctrip, please check it, and I will be there tomorrow morning. I left, I stayed for two nights. I won’t live here tomorrow night, but this fat woman said, I just didn’t pay the money. I said that if you look at my Ctrip’s certificate, she doesn’t look at it. I have to pay the money. I said that if you call the police, let the police take a look. After a while, she calls and says that it is for the boss. The boss asked me to answer the phone. I gave the female boss a phone call. Said to pay the money, she said that no money paid, this time, I said you check it again, the boss communicated with the fat woman for a while, communicated for 2 minutes, the fat woman told me that I can go back, I said What happened, she said misunderstanding, I can go. I rely on it, and I sent it to me in such a sentence. I am very angry and have no intention of apologizing. I said that Ctrip, the three traffickers, can you better regulate the partners. Improve it, Ctrip's leaders, you also give us some high-quality services, and don't worry about our hardcore fans like Ctrip! ! ! ! it's OK! ! ! ! !
On a hill not far from the city.
It covers a large area with indoor and outdoor swimming pools.
The room is also large enough, but toiletries, slippers, etc. are not provided.
The facilities are very complete, with supermarkets and restaurants open until late.
Ice machines, microwaves, and many details are well done.
The parking lot needs to be early or it will be crowded. Free parking is a big advantage.
My experience was 5 star. The water pressure was great, the HVAC system was quiet, I never heard it cycle off and on, the bathroom light was perfect for makeup, the mattress was comfortable and so where the pillows and last but should be first, upon my check-in, I was greeted and treated very well by front desk staff Kiana and Steven. I saw Steven the next day and he was consistent in that he was helpful and gracious.
GGuest UserWe inadvertantly booked Trip.com instead of Hilton directly as I always do. 2 rooms. When we arrived, one room was ready but the other was not. They told us to come back closer to 2pm. We did. Wasn't ready. Come back closer to 3pm, and we were told, ”it may be closer to the guaranteed time of 4pm.” We had reservations and that would push us. However, we came back at 3 and were told that ”because you're third party.....” Everyone around us was getting a key but our room wasn't ready. We were made to feel like third class citizens because we were ”third party.” I wasn't given a chance to show my Hilton Honors number because we were ”third party.” Well, the ”guaranteed” time of 4pm came and went, and we were getting anxious about missing our reservation. At 4:20 the representative went to a manager and got some sort of waiver but explained the room was not the one we paid for. (Two queens) but instead it was 1 queen and beside the elevator. By now we were so late we just went with it. We wasted more than 3 hours in the lobby, were made to feel inferior because we were ”third party” and we had a substandard room when we paid for better. Bad experience, made worse by bad policy, insensitivity of representative by continued bexplanation that the reason everyone else was getting their room because we were ”third party”, apparently a form of low class in Hilton. Well, I'm a Hilton Honors member for decades, and while we made a mistake because you sold rooms to a third party and we were usurped online, our mistake ruined a perfectly good visit.
AAnonymous UserThe staff was very nice and friendly. The chlorine smell was overwhelming in the lobby and it was even worse in the pool area. We couldn’t stay in the pool area for more than 5 minutes before we had rashes and had trouble breathing because of the chlorine. The room was not that great a broken receptacle cause me a minor zap. A random chair in the far corner that seemed wedged against the wall had a water stair or something on the foot rest part (we stayed away from that it looked like it had seen better days or was ready to just give up. Broken security lock on door, burn in curtain in a non smoking room, the curtain was hard to close, broken door stop on bathroom door, shower curtain was much too small for the shower which cause water to end up on the bathroom floor so much so that the bath mat couldn’t keep the floor without a small puddle. For a two night stay for two people we were given 3 towels. Thankfully I always bring my own towels. The jacuzzi tub was amazing though after we cleaned and disinfected it. The bed was extremely comfortable. Breakfast was nice. The incessant pounding that started the second morning at 10am and went until who knows when ( we got so sick of it we drove over to Hershey for the day around noon). The first day at 4pm was when we first noticed the pounding at 6:30 we went for dinner because the noise was a bit much and came back around 9:30pm. The next day (second day) we found out when it started again it was construction 3 rooms away they were putting in flooring.
GGuest UserThe hotel is in a great location, very friendly check in and clean lobby area! The gym had several options for cardio and weights, workout benches and a cable machine. Small indoor pool and hot tub, which was nice. Cute restaurant with outdoor igloos. The menu looked great but we didn't eat there. Coffee available in the lobby every morning.
GGuest UserWe were pleasantly surprised by the size of our king room suite. The full sized refrigerator was a huge plus. It did need some attention given to the carpet in the living room area as there are (what looked like) tomato sauce stains and a juice stain. It also needed vacuumed better. The mattress was softer than we are normally used to, but wasn't bad. I think it's the first hotel room I've ever walked into and the a/c was actually on and the room was nice and cool. The breakfast was a normal hotel breakfast, w/o orange juice. Nothing special. My husband said ”they use real eggs and not carton or powdered.” Being a holiday weekend, they were having trouble keeping up with the supply/demand for breakfast. It is noisy at night until about midnight with cars and motorcycles flying up/down the street. Music across the street is also pretty loud.
I cannot say enough about the front desk staff. Matt was extremely nice when we checked in, and he also came up to the room because we couldn't figure out the bedroom TV.
It's only about a 3-4 minute drive to Presque Isle State Park. All in all I would consider staying here again.
YYueliang1974The scenery outside the window is good, you can see the Franklin Bridge directly, the surrounding is very safe, the breakfast is also rich, the front desk coffee is casually drunk, there is no microwave in the house, there is in the lobby. Not far from the Independence Palace, the Freedom Bell, Chinatown, about 20 minutes walk. The sanitation is probably clean, I caught two as soon as I checked in.
风风中诺Ctrip set, go to booking. The front desk is very convenient, it is not clear where my name is. The breakfast was quite good, the eggs and the fruit were very good. The streets are relatively clean, I am easy to turn, I have to rely on navigation😂
SShuihuaFacilities: During the graduation season, the prices of various hotels in Philadelphia have increased a lot. We booked a twin room and a king-size bed room. The king-size bed room is relatively large and comfortable. There is a microwave.
Hygiene: OK
Environment: No supporting facilities. There is a gas station and convenience store not far away.
Service: Overall OK
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