Nice hotel, the room is large and clean. We had a comfortable stay. The breakfast is not buffet, but 40$ credit in a restaurant, enough for two people, not too bad.
Experience a refreshing stay at Courtyard Las Cruces. Our hotel next to the Las Cruces Convention Center, provides an unrivaled location near prominent locales, such as New Mexico State University and Spaceport America. After diving into the surrounding area, unwind in the charming comfort of our guest rooms and suites, boasting complimentary WiFi, mini-refrigerators, microwaves and flat-panel Smart TVs for your utmost relaxation. Fuel up for a day of fun with breakfast and Starbucks beverages from The Bistro, our on-site restaurant, then return in the evening for dinner and signature cocktails. During your free time, take advantage of our 24-hour fitness center to get in a full workout before cooling off in our outdoor pool. Host your next corporate meeting or social soirée in our flexible event venue, providing a stylish setting for gatherings of all kinds. Whatever the reason for your travels, Courtyard Las Cruces provides the friendly service and modern amenities you deserve.
Nice clean hotel. Located in a quiet nice area.
Staff is very attentive and willing to help.
They will give a bottle of water as part if the welcoming , at your request
Rooms are very clean and have coffee & tea in an individual coffee maker Keurig type.
Bathrooms are equipped with enough towels fir 2 people and you can ask fir more if needed
There is a Desk also at the rooms in case you would need to work or need it
Stayed for two nights. Every morning I was woken up by the waiter at around 8 or 9 o'clock. On the first day, there was knocking on the door. It was bang bang bang when both of us were sleeping. Saying that we didn't need to clean and later didn't work. I opened the door and spoke in Spanish very quickly and I couldn't understand it at all. Anyway, I asked him to leave. It seemed that there was knocking on the door again after a while, which affected my rest. On the second day, we were woken up by the room phone at around 9 o'clock when we were sleeping soundly. . I answered the phone but there was no sound from the other end. I was woken up two days. There are many hotels in downtown and Loretto is also very beautiful. Anyway, there is no need to choose this hotel for the location or something. I am so angry. The toilet was blocked after using it normally. The cleaning didn't change the towels on the first day and there was no use on the second night. There is no bottled mineral water in the room, not even at the front desk? ! ! !
Our stay at the Sage in was amazing. The staff was super friendly and very helpful with both check-in, check out, and any additional questions we had. The restaurant and bar located on site is amazing. And there's a great salad place about a 5-minute walk from the hotel (Vinaigrette). We were able to walk 10 minutes to the farmers market as well on saturday! The location is great and close to anything you need to do in Santa Fe.
I booked a suite with two double beds, and since I was planning to walk all day, I emailed the hotel directly to make sure I would be able to get a room with a bathtub to relieve my fatigue, but unfortunately, because a group of guests had arrived on the day, I ended up with a room with only a shower during my stay, which was disappointing. There was also no coffee maker in the room, so I had to go to the bar area near the front desk to get one until 11am, which was inconvenient. It was a short distance from the room, but when I had no choice but to get dressed and go to get a coffee, I happened to see a person wearing only a bathrobe with the front open, with their legs open and barefoot, which taught me that I don't need to be so careful. I was in a hurry to look away, so I don't know if the person was a man or a woman.
It was convenient that you could request a free shuttle bus (only a tip) anywhere within the map of Santa Fe center (you can get a map) from around 9 or 10am until 10pm.
When you leave the hotel, tell the front desk and wait at the entrance, and a very friendly driver will come to you in about 1-5 minutes. Also, to pick up from outside to the hotel, you need to call the front desk and tell them the location. This time, I couldn't use the phone in the United States, so I used Uber taxi every time I went back, but I had no problem using Uber taxi in Santa Fe. It's okay to walk to the center during the day, but it seems better to avoid walking after dark for safety reasons. Tomasita's restaurant, which is just a few minutes walk away, served very delicious southwestern food. Also, if you leave the hotel door and go around the parking area, you'll find the Saturday morning Farmers Market right outside the back door. There is also an area (indoors and outdoors) adjacent to the Farmers Market where you can buy souvenirs such as accessories and tile art directly from local producers, which was fun.
At night, you can enjoy live music in the restaurant area with a fireplace. The Native American flute performance was very fantastic and wonderful.
The room has a high ceiling and is spacious, but there is no door on the sink, so it's a bit hesitant to use the hair dryer when someone is sleeping. The bed was high, so Japanese people had to climb up on it and couldn't sit down, but it was very comfortable.
Value for money hotel, big room, clean and comfortable, good environment. The bed was comfortable and the sheets were clean. There are many varieties of breakfast, and I will choose this hotel next time.
Definitely recommend this place. The hotel staff was nice, clean, and safe.
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8.8/10
GGuest UserA shower is not simply a shower for me. A shower is a way of acclimating myself to the lucidity required to engage in everyday life. It is a way to mentally and physically prepare myself for whatever may lie ahead for me for the day. It's a routine that borders on a spiritual ritual to allow myself to function in the world at my maximum potential.
I am not exaggerating, then, when I say my shower at The Inn and Spa at Loretto was one of the most uncomfortable experiences in my life.
I awoke early in the morning in eager anticipation to enjoy everything Santa Fe has to offer, and as I watched the sun rise over the Sangre de Christo Mountains, marveling at the beauty of the New Mexico sunrise. All that was left for me was to take my shower and prepare for the day. Nothing could have prepared me for what happened next.
I stepped into the bathroom and made my way over to the shower, and turned the knob as I always would to roughly halfway to initiate the process. As I anxiously waited to begin my shower routine, the bathroom quickly filled with steam. After the cool morning air this felt nice at first, but of course I didn't want to scald myself! I turned the faucet back towards the cool side as I stepped into the shower, expecting that I understood where I would reach a ”warm” temperature. Within seconds I was blasted with ice cold water as if straight from a glacier. Pain shot up my spine to my neck as the icy water rained upon me, and I reflexively turned the knob back towards the hot side, thinking I surely had found the ”happy medium”. Within moments I was engulfed in red hot water that felt as if it had just been boiled in a tea pot across my face and neck, stunning me yet again. Frustrated, I moved the shower head directly to the floor, spraying my feet with the same steaming water. I then carefully moved the faucet, one centimeter at a time towards the cold side, gauging the point at which the water would begin to cool. Amazingly, there was no change. After 10 or so careful movements of the knob, the water began to cool, to my great relief. However, within moments the ice cold water returned, once again sending shivers up my spine. After more experimentation and constant discomfort, it became clear that there were only two options for this shower: burning hot or ice cold. The rest of my shower was spent doing a horrible dance of moving between excessively hot and cold water, moving my body out of the water frequently to minimize the pain. I ultimately managed to do the bare minimum necessary to get myself clean, with the chance of a relaxing and revitalizing experience clearly being out of the question.
This is not how I would want anyone to start their day, and I feel this should be unacceptable for a hotel with the stature and reputation of The Inn and Spa at Loretto. While the rest of my experience there was quite nice, this shower left me with an awful feeling for much of my day. I hope they are able to ensure that future guests do not have to go through an experience like this.
AAecoThe staff at the counter had a good attitude. There was no shower curtain in the bathroom when I checked in. The equipment was replaced after notification. The equipment was a bit old. There were vagrant activities near the hotel. I was worried about the house, but it was still safe.
JJavier A. RoqueThe customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable.
GGuest UserI really appreciated the staff , real problem solvers and genuinely nice people. One even helped me find a less expensive place to stay to fit my budget. Complimentary coffee ( varied options) , water dispenser in lobby, and a fantastic very large tv in the bedroom were some draw cards. I could use my Netflix membership easily . I didn’t get the included breakfast as I booked through a third party so explore booking direct . The breakfast sounded good:) . It certainly offers a far nicer ambience than the less expensive place I relocated to . Their Nice carefully picked staff make a big difference. They should all be complimented ! :)
GGuest UserWe booked a KING room, paid for it and received confirmation. Only after checking in and going to our room did we find out it was 2 double beds. When my husband went to switch rooms, one person at the desk said the kings were all booked and the other person at the desk said there was a remodel and there were not any King beds. I don't know which is true. Clearly they were not interested in helping us at all and since we had already unloaded all of our luggage we stayed there anyway. BEWARE that what you book may not be what you get and at the facility and that was not explained anywhere.
GGuest UserI thought the location was great. Downtown is relatively slow moving but it seems create easy access to the rest of the city. The rooms are relatively basic I got to experience the ones with an updated bathroom and the ones without. The gym is very lackluster and the pool is even more so. Staff is hit or miss. Some people were kind and attentive, others were not. There’s definitely construction going on so there are the sounds of that happening throughout the hotel. Other than that there’s not much more to tell. Nothing that really stands out in a negative or positive way.
GGuest UserThe hotel was amazing very respectful staff the room was amazing amenities were great aswell very close to many places to get food walking distance a small little minor discretion the door chain lock was broken but no biggie other than that I highly recommend this hotel and I would stay there again
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