The hotel having a lounge at Terengganu Airport is a huge plus! Upon arrival, the lounge staff were incredibly helpful and quickly arranged our transfer to the jetty. Once we reached the island and checked in, everything was meticulously organized, with staff collaborating efficiently to manage all our bookings. Saiful, the restaurant manager, thoughtfully added me on WeChat to arrange our themed dinner, which was a very nice touch – thumbs up! Our customer relations manager, Hamdan, followed up throughout our stay, assisting with activity arrangements, answering all our questions, and checking in daily to see how we were doing, making us feel right at home – another thumbs up! Finally, I have to mention the fantastic location of The Taaras! The private beach view from our cliff suite was absolutely stunning! The room was spacious and well-laid out; our whole family loved it! With all the facilities at the hotel, there's no chance of getting bored. A tip for future visitors: the hotel has its own private airstrip on the island. Next time we come to Redang, we can fly directly from Kuala Lumpur with Taaras Air, saving us the hassle of the boat journey! All in all, The Taaras is the top choice for Redang Island!
The facilities show that the hotel is quite old, which is evident from the wooden doors and furniture. It's roughly equivalent to a 3-star hotel in China.
Hygiene: It was just okay, as there were still black marks on the sheets that hadn't been washed off.
The restaurant serves Muslim-style food. People from China might not be used to it. You could try eating in the nearby Chinatown instead.
Service: Excellent! In the morning, we were taking too long to get a Grab, so we asked a staff member to call a taxi for us. They immediately found a taxi that arrived in five minutes. Many thanks!
The location is excellent, with a beautiful beach and clear water nearby, and lots of fish close to the shore. There are many squirrels on the property, and a restaurant that's open until 8 PM. The room only had beds and a few small tables. It felt cramped. There were 3 beds downstairs and 2 upstairs. It was very stuffy upstairs; there's a fan, but it's falling apart and useless. The bathroom was completely empty: no toothbrushes, soap, etc. There were large gaps in the floor and under the door, so insects, cockroaches, and centipedes crawled into the room, which was quite unpleasant. The price is way too high; the room definitely doesn't justify it.
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Price per night from:€30
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