Stayed two nights with my parents. The island views are truly spectacular. However, several aspects fell short:
1. **Snorkeling was disappointing:** The nearby spots lacked vibrant coral and fish, making it unattractive.
2. **No nightlife:** The resort had **zero nighttime activities** after dinner (no shows, music, events). Evenings were very quiet.
3. **Limited amenities:** Beyond the basics (pool, bar, main restaurant), options felt sparse. No spa, attractive shop, or extra facilities.
4. **Unusable game room:** It was **not air-conditioned, stuffy, and hot**, making it uncomfortable. Equipment felt old.
The room was clean, staff were friendly, and food was fine with a vast variety of choices. Overall, Incredible, peaceful views. Do Avoid if you want Good snorkeling, evening entertainment, varied amenities, or a comfortable game room. The location is beautiful, but the resort itself needs more to offer.
The experience at Perhentian Marriott was a rollercoaster. Firstly, the initial service and welcome we received was excellent. The clean private jetty, clean and comfortable ferry, baggage handling and the buggy service straight up to our room in the hotel was a very warm and pleasant welcome. The hotel staff explicitly told us to buggy everywhere in the hotel.
Next, came the troubles. The room was beautiful (don’t get me wrong) but poorly refreshed for our stay. The usual menu/file was empty with nary any instructions or introduction on how to call for a buggy or the breakfast timings etc. usual stuff you’d find upon reaching the hotel room. The fridge was unclean and bath essentials not topped up. We called for housekeeping not wanting to let it spoil our vacation. After a sumptuous dinner (the hotel dinner buffet is actually really good sans the fact that they don’t tell you that the drinks counter is payable), we returned to dirty linen right outside our door (they removed the towels provided and did not replace we were left without towels) and opened water bottles in the cupboard. That’s not all, the water heater was down and there was no communication from the hospitality staff when the engineering team is fixing the heater or if it has been fixed. (We only found out they restarted the heater after we initiated a follow up with the team). The next day, as I attempted to take a bath I turned on the bath water and out spurted 100% hot water that scalded my knee. I called for burn cream and the hotel reception told us they did not have a first aid kit and instructed us to head to the store to purchase. No follow up on the matter and no acknowledgement of the issue is made from the team. It was a constant issue of us turning on the water (right in the middle, not hot not cold) for the taps and showers to spurt 100% hot water and us avoiding it.
The only redeeming point is that every restaurant, every in person staff we encountered from the buggy services to the pool side staff to the restaurant waitress everyone was lovely and warm.
(P.s. the route to long beach is fret with rubbish and flies)
My stay in Kuala Terengganu was exceptional. A room upgrade was provided due to full occupancy, resulting in a spacious and impeccably clean room and bathroom. The air conditioning functioned perfectly, and the hotel's proximity to numerous restaurants, particularly Nasi Dagang Atas Tol, was highly convenient.
The service and the people were honestly so nice super friendly and helpful, especially the reception staff and the bus driver who drove us to and from our rooms the whole trip. The rooms were okay, I’d give them a 4/5.
But the food? Absolutely terrible. This was hands down the worst food I’ve ever had at any hotel in my life. The boiled eggs were rotten, the bread was old and stale there was literally nothing worth eating.
As for the private beach… total disaster. You have to go down a lot of stairs just to get to this so-called beach, which ended up being full of garbage and sharp rocks. Definitely not the relaxing beach experience anyone would hope for.
All staff greeted us with big smiles and excellent services. Food is ok, room is huge. Beach is very pretty with soft white sand. But nothing outside of the hotel. Just enjoy the facility, beach and activities with hotel recreation desk.
Hotel best gilaaa!!, service veryyy the tiptop. Service kena dengan hotel 5star veryy friendly ye staff dia. Setiap petang akan dapat free drink and sedap ye smoothie dia. Breakfast palinggg onzz yee mcm mcm pilihan. Bilik overall okayy cuma takde tv. Plus staff akan kemas bilik and topap balik air botol if dh habis. Then, Area hotel banyak kedai makan waktu malam juga so u guys takkan boring. Mknn sedap2 cuma aga priceyyy sikit la. Jadi kene standbyyy wangg yg byk coz of dlm tu tkde atm.
Perfect holiday getaway. Booked the family seafront which was just completed in Apr24. Everything works well as the new unit, cold bottled water and cold room in a heated noon is a real blessing. Rooms are clean and good to have toilet separated from shower room. We use Cosmic Divers as it’s cheaper compared with Barat’s, not to mention additional 10+8% tax! Cosmic allowed us to choose our preferred dive spots and offer pick up/drop off.
I wanna give some information about the garden villa and ocean villa, garden villa is way better than ocean villa , it has private yard, it’s a little far from the lobby for more privacy and peace, but ocean villa is near the restaurant and it’s not private, the residence of gardens villa should pass by ocean villas to get to their room and it’s not even beach front, it doesn’t have private yard so the guests couldn’t open the curtains and use the view 🫣it should be half price of garden villa but it’s more expensive 😑
the toilet and bathroom doesn’t have door but has view to garden.
The stuff are great. 👍🏼
The food is the best in the island but totally is average.
Snorkeling with firus was amazing.😝
Everything is perfect, I highly recommend this villa.🫶🏻
The hotel is very comfortable and comfortable and is very clean and clean. If you're attracted to all this, the beach is super, with access to other restaurants, excursions, canoe and taxi boat. The buffet of the Resort is also nice but don't come too much after the start of the service, the staff is very welcome and listens and will not hesitate to inform you about the dishes and others.
Small more for the massage salon, don't hesitate to stop there for a typical Malaysian massage excellent
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JJimmy HauThe experience at Perhentian Marriott was a rollercoaster. Firstly, the initial service and welcome we received was excellent. The clean private jetty, clean and comfortable ferry, baggage handling and the buggy service straight up to our room in the hotel was a very warm and pleasant welcome. The hotel staff explicitly told us to buggy everywhere in the hotel.
Next, came the troubles. The room was beautiful (don’t get me wrong) but poorly refreshed for our stay. The usual menu/file was empty with nary any instructions or introduction on how to call for a buggy or the breakfast timings etc. usual stuff you’d find upon reaching the hotel room. The fridge was unclean and bath essentials not topped up. We called for housekeeping not wanting to let it spoil our vacation. After a sumptuous dinner (the hotel dinner buffet is actually really good sans the fact that they don’t tell you that the drinks counter is payable), we returned to dirty linen right outside our door (they removed the towels provided and did not replace we were left without towels) and opened water bottles in the cupboard. That’s not all, the water heater was down and there was no communication from the hospitality staff when the engineering team is fixing the heater or if it has been fixed. (We only found out they restarted the heater after we initiated a follow up with the team). The next day, as I attempted to take a bath I turned on the bath water and out spurted 100% hot water that scalded my knee. I called for burn cream and the hotel reception told us they did not have a first aid kit and instructed us to head to the store to purchase. No follow up on the matter and no acknowledgement of the issue is made from the team. It was a constant issue of us turning on the water (right in the middle, not hot not cold) for the taps and showers to spurt 100% hot water and us avoiding it.
The only redeeming point is that every restaurant, every in person staff we encountered from the buggy services to the pool side staff to the restaurant waitress everyone was lovely and warm.
(P.s. the route to long beach is fret with rubbish and flies)
LLalisa Amir1. Cleanliness: Truly impressed! Despite being surrounded by trees, the resort is spotless—no fallen leaves, even in the hammock and gazebo areas. Many resorts offer similar setups but lack this level of cleanliness. Big applause to the team—10/10!
2. Service: Exceptional! While casually chatting with staff at the beach, they recognized my name just by hearing the room number. It happened multiple times—amazing memory and attention to detail, especially during a full-house stay. I was honestly wowed.
3. Private Dinner – South Sea Experience: Our waiter, Bayu, was outstanding. Friendly, proactive (offered to take our photo), and full of integrity. He even apologized for a minor food mix-up we didn’t notice—rare to see such ownership. Truly commendable.
4. Surprise Gesture: After dinner, we returned to a beautifully arranged bathtub with bubbles and flowers—completely unexpected. Another thoughtful “wow” moment.
ZZaiti1988My stay in Kuala Terengganu was exceptional. A room upgrade was provided due to full occupancy, resulting in a spacious and impeccably clean room and bathroom. The air conditioning functioned perfectly, and the hotel's proximity to numerous restaurants, particularly Nasi Dagang Atas Tol, was highly convenient.
VViv chuaPerfect holiday getaway. Booked the family seafront which was just completed in Apr24. Everything works well as the new unit, cold bottled water and cold room in a heated noon is a real blessing. Rooms are clean and good to have toilet separated from shower room. We use Cosmic Divers as it’s cheaper compared with Barat’s, not to mention additional 10+8% tax! Cosmic allowed us to choose our preferred dive spots and offer pick up/drop off.
AAnneWAll staff greeted us with big smiles and excellent services. Food is ok, room is huge. Beach is very pretty with soft white sand. But nothing outside of the hotel. Just enjoy the facility, beach and activities with hotel recreation desk.
KKian YoongStayed two nights with my parents. The island views are truly spectacular. However, several aspects fell short:
1. **Snorkeling was disappointing:** The nearby spots lacked vibrant coral and fish, making it unattractive.
2. **No nightlife:** The resort had **zero nighttime activities** after dinner (no shows, music, events). Evenings were very quiet.
3. **Limited amenities:** Beyond the basics (pool, bar, main restaurant), options felt sparse. No spa, attractive shop, or extra facilities.
4. **Unusable game room:** It was **not air-conditioned, stuffy, and hot**, making it uncomfortable. Equipment felt old.
The room was clean, staff were friendly, and food was fine with a vast variety of choices. Overall, Incredible, peaceful views. Do Avoid if you want Good snorkeling, evening entertainment, varied amenities, or a comfortable game room. The location is beautiful, but the resort itself needs more to offer.
MMariam ElheneidyThe service and the people were honestly so nice super friendly and helpful, especially the reception staff and the bus driver who drove us to and from our rooms the whole trip. The rooms were okay, I’d give them a 4/5.
But the food? Absolutely terrible. This was hands down the worst food I’ve ever had at any hotel in my life. The boiled eggs were rotten, the bread was old and stale there was literally nothing worth eating.
As for the private beach… total disaster. You have to go down a lot of stairs just to get to this so-called beach, which ended up being full of garbage and sharp rocks. Definitely not the relaxing beach experience anyone would hope for.
RRoya91I wanna give some information about the garden villa and ocean villa, garden villa is way better than ocean villa , it has private yard, it’s a little far from the lobby for more privacy and peace, but ocean villa is near the restaurant and it’s not private, the residence of gardens villa should pass by ocean villas to get to their room and it’s not even beach front, it doesn’t have private yard so the guests couldn’t open the curtains and use the view 🫣it should be half price of garden villa but it’s more expensive 😑
the toilet and bathroom doesn’t have door but has view to garden.
The stuff are great. 👍🏼
The food is the best in the island but totally is average.
Snorkeling with firus was amazing.😝
Everything is perfect, I highly recommend this villa.🫶🏻
SSyarifah AthikahHotel best gilaaa!!, service veryyy the tiptop. Service kena dengan hotel 5star veryy friendly ye staff dia. Setiap petang akan dapat free drink and sedap ye smoothie dia. Breakfast palinggg onzz yee mcm mcm pilihan. Bilik overall okayy cuma takde tv. Plus staff akan kemas bilik and topap balik air botol if dh habis. Then, Area hotel banyak kedai makan waktu malam juga so u guys takkan boring. Mknn sedap2 cuma aga priceyyy sikit la. Jadi kene standbyyy wangg yg byk coz of dlm tu tkde atm.
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