The Good:
You cannot beat the location. Being directly connected to Nagano Station is a total game-changer, especially if you’re hauling ski gear or catching an early Shinkansen. The rooms are spacious, quiet, and the staff is incredibly professional.
The Bad:
The breakfast buffet is the biggest letdown. While the quality of the food is fine, the menu is extremely repetitive. If you are staying for more than two nights, you’ll find the exact same selection of eggs, bacon, and local sides every single morning.
Verdict:
Stay here for the convenience and the comfort, but maybe skip the breakfast add-on after day two and explore the bakeries in the attached MIDORI mall instead.
The room was decent; I stayed on a newly renovated floor and had booked a larger room, which was very comfortable. The breakfast definitely deserves praise—the setting was lovely, facing the snowy mountains (it snowed heavily during our stay), and there was a wide variety of options, highly recommended. Oh, and the only thing that needs improvement is the cleanliness; the bedsheets were a bit dirty, but overall, it's still a great place.
This hotel was the most satisfying one of my trip. It's about a 10-minute taxi ride from Karuizawa Station, costing around 1300 JPY. The hotel has an English style, and the rooms are spacious. The service was excellent; they delivered our luggage to our room. They also provided a 1000 JPY voucher per person, which could be used for dinner. Right behind the hotel is the quaint Ofuna Shrine, with beautiful scenery, especially with autumn in full swing.
It is a pleasure to stay at this hotel because of its cleanliness and the services it provides. Despite the fact that the property is old and needs some renovation, I am still happy to leave a very good review. The hotel provides a free shuttle service to Matsumoto station. Additionally, it offers complimentary onsen access at another hotel, with shuttle bus service included. Hotel guests should make full use of these. Reminder: To ensure your seat at the onsen, please make the reservation by 9am every day. I will stay at this hotel again when I visit Matsumoto next time.
Very satisfied! When I booked, the hotel had just opened and had no reviews yet, but I decided to take a chance on this new place, and it exceeded my expectations. The room was huge, especially for Japan – truly massive! Breakfast and service were also excellent. Karuizawa was a lot of fun!
Very decent hotel with good services from the hotel staff. Come with onsen & spa facilities as well as large size rooms and bathrooms. Less than 10 minutes car ride from the Karuizawa station, ski centre and the Prince Shopping Plaza. Hotel also provides free shuttle bus services through and forth to the Karuizawa station which conveniently accessible to the ski centre (free shuttle bus services outside the South exit of the Karuizawa station) and the Prince Shopping Plaza (stone throw from Karuizawa station).
The room was clean and the housekeeping staff would send water to the room during the evening meal.
Two days of kaiseki dinner is not awkward, very looking forward to the freshness. The staff in the hall are very kind, and the students are very good at English and proactive. I appreciate the staff service in the hall very much and deserve praise!
The hotel lobby is designed in a traditional style with flowers and flowers everywhere, which is like a work of art.
The room design is quite old, but the maintenance is not bad.
Here’s a polished and natural-sounding review you can use:
Review:
Twin Line Hotel Karuizawa is a very cozy and comfortable place to stay. The architecture is beautiful, modern, and thoughtfully designed, creating a warm and relaxing atmosphere. The hotel is extremely clean, and everything feels well maintained.
The breakfast was very good, with a nice variety and great quality. I especially loved that the hotel offers free coffee, tea, and many other drinks and snacks ..such a thoughtful touch that makes the stay even more enjoyable.
The hotel crew were very friendly, polite, and helpful, making us feel truly welcome. Overall, a lovely hotel with great service, comfort, and attention to detail. Highly recommended.
The price is not that expensive, so we didn’t expect that much. However, everything was really great. Large and clean public onsen. The breakfast was really really brilliant - variety of food and the taste is very yummy. Only the con is a bit far from the city but it’s not our concern. Really impressed. The hotel also provides the drinking station everywhere. Free drinks and snack at the lounge too.
I booked two rooms for two nights, but due to a system glitch, one of the rooms wasn't successfully booked. Trip.com customer service then recommended another hotel. However, the next day when we arrived at the new hotel, we still couldn't check in. All payments for both rooms had been made by 10:30 AM, so they should have been reserved for us. Yet, the hotel again cited a system error and said our rooms hadn't been held. They then told us to return to the first hotel, and it was already around 11 PM at that point. I was utterly frustrated by the whole situation. Despite all this, Trip.com's customer service was very responsive and helpful, thumbs up to them.
Very Good
128 reviews
8.3/10
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9.0/10
Great
1108110****The room was decent; I stayed on a newly renovated floor and had booked a larger room, which was very comfortable. The breakfast definitely deserves praise—the setting was lovely, facing the snowy mountains (it snowed heavily during our stay), and there was a wide variety of options, highly recommended. Oh, and the only thing that needs improvement is the cleanliness; the bedsheets were a bit dirty, but overall, it's still a great place.
GGuest UserVery decent hotel with good services from the hotel staff. Come with onsen & spa facilities as well as large size rooms and bathrooms. Less than 10 minutes car ride from the Karuizawa station, ski centre and the Prince Shopping Plaza. Hotel also provides free shuttle bus services through and forth to the Karuizawa station which conveniently accessible to the ski centre (free shuttle bus services outside the South exit of the Karuizawa station) and the Prince Shopping Plaza (stone throw from Karuizawa station).
NNuonuokafeiThe classic Karuizawa Resort Hotel, which has been passed down for more than 100 years, has been restored to its original state. It will welcome guests with a brand new look in 2024. There is a pick-up at the hotel's pick-up area at the south exit of Karuizawa Station. The car is parked a little inside and you have to look for it. There is a bus at 2:30 in the afternoon. If there is no bus, take a taxi directly to the hotel, which costs about RMB 60. The hotel's etiquette reception is impeccable. Every staff member is warm and friendly. The room is just the best time to live. It is brand new but no longer decorated. I booked a better room with a terrace than the basic room. I was given a corner room with large double-sided glass. The room is so beautiful. The terrace is quite small and I have never been out. The basic room of the hotel is also very large. There is no problem. Every room is comfortable to live in. It is recommended to include meals. Dinner is 16,500 yen plus 1,000 yen to upgrade the meat. The meat is tender and delicious. It is worth it! Every dish was delicious, the right temperature, the best quality. Breakfast was 5700 yen, not bad, but the quality was not as good as the breakfast in Nikko Jingu. The boiled egg was hard to open without an egg opener, the bacon was not crispy, and the toast was not toasted. I was a little disappointed, but the service was still perfect. The curtains in the room were very blackout, which was highly praised. There were many buses going to and from the station to go shopping at the outlets. It was easy to buy. There were all the big sports brands and the styles were new. In summary, I would stay here again if I went to Karuizawa.
GGuest UserThe room was immaculately clean, and the welcoming staff was very friendly. We had a French set menu for dinner, which was delicious!
The breakfast buffet offered both Japanese and Western dishes, and the food was delicious and varied!
Another fun thing was the short tram ride to the hot spring baths. The water is natural, and it was a delightful experience to soak in the baths while gazing at the distant mountain views!
It's a perfect place to relax and unwind on vacation!
MMeowVanWhat an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel.
Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself.
We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet.
In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies.
Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!
GGuest UserThe price is not that expensive, so we didn’t expect that much. However, everything was really great. Large and clean public onsen. The breakfast was really really brilliant - variety of food and the taste is very yummy. Only the con is a bit far from the city but it’s not our concern. Really impressed. The hotel also provides the drinking station everywhere. Free drinks and snack at the lounge too.
AAmanda-Ng-Lovely hotel in the middle of Hakuba. Location is a little secluded and without a car, it takes some effort to get to the city or around. We were happy to stay and chill at the hotel though. Opted for half board (Dinner provided) Super convenient with the ski rental on site, and shuttle buses to ski resorts provided.
Onsen: newly refurbished and amazing!
Breakfast and Dinner : was pleasantly surprised by the dinner provided it was a 6 course dinner Jap-French inspired. Had lovely meals every evening.
In house ski rental : it’s good that there is one onsite. However the service was less than desirable.
Rented a snowboard and requested for regular stance, the young guy provided a goofy stance set up.
I only noticed the next day, after bringing it back - and the same young guy was not at the shop. Approached the concierge where the staff then very impatient and frustratingly fixed it for me..
Transport to the ski resort: asked the staff to help book us a taxi to get to Nagano station when we were leaving the next day. Their taxi company was full so they said they couldn’t do anything. We then asked for alternatives, the concierge suggested a shuttle bus to Nagano station, but shortly after said it was not possible as the hotel shuttle didn’t start that early. The staff just seemed abit unwilling to help, and also unclear about how guests leave the hotel. To future travellers; Prepare beforehand - book a taxi / bus in advance and don’t expect the hotel to help
GGanmeirenRecommend one night and two meals. You can choose Japanese and Western breakfast. I choose one a day. French dinner🤩, hahahaha, the service can feed me.
Hygiene: clean and comfortable, the room is large.
Service: Whether it is the front desk, the station or the ski resort shuttle bus🚌, it is available at any time✅
Environment: ٩(๑^o^๑)۶ It is so beautiful. It is very close to the station. It would be perfect if there is a hot spring. Walk to take the bus and go to the Stone Church and Yuntang Pool.
Facilities: You can rent ski equipment at the hotel. It is also okay to return it later. You can put it in the drying room by yourself.
Kkfmy1225Even though we arrived after 11pm, the hot spring was still open. The hot spring was very comfortable and satisfying. However, even though I had contacted them in advance to say I would be arriving late, they contacted me in the evening of my stay to say that dinner was ready. I wish they had confirmed whether dinner would be available in the evening when I contacted them in advance. Also, the futon was too thin, so my body ached and I couldn't get rid of my fatigue.
PPangI am from Hong Kong, but I did not stay in this hotel. Originally I booked Villa Ichinose, but 3 days before departure I received an email from Villa Ichinose saying that due to a problem with the room's machinery, they would arrange to move me to another hotel called Mount Shiga. I stayed in a tatami room in that hotel and there were no chairs. After skiing all day, I had to sit on a mattress on the ground to rest. I need an extra pillow to make my lower back more comfortable. When I opened the door where the pillows and quilts were placed and took out a pillow, I was stunned. The pillow was dirty, full of saliva stains, yellow and moldy. I believe it hadn't been cleaned for at least a month to be so dirty and noticeable. Such sanitary conditions make me very uneasy. I took pictures of the pillow and room key to prove it. My main point is that the person in charge of Villa Ichinose should not have transferred me to a very old and unhygienic hotel. I can't comment on other aspects because I didn't stay there. But the location is very good, right next to the Ichinose bus stop, and the hotel environment is nice (because I was going to this hotel to pick up my snowboard bag, so I went in to take a look).
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