Hotel near Gora/Sengokuhara,Hakone15.2% of visitors choose this area
EElias-d2025.06.16
I haven’t stayed in this kind of hotel before, so I don’t have much to compare it to — but our experience was great. We did the typical sightseeing route around Hakone. While you can get closer to the Mount Fuji, it takes more time and an earlier start.
The hotel had everything we needed, so we didn’t even need to go to a store. Breakfast and dinner were both filling and had a good variety.
The rooms were clean, spacious, and had a nice view of the station and mountains. The hotel is right next to the station, which made getting around very easy — and the trains didn’t bother us at all, the sound was even kind of calming.
The public onsen baths were excellent, so we didn’t actually need a private bath in the room.
Hotel near Kowakidani/Miyanoshita,Hakone1.2% of visitors choose this area
GGuest User2025.10.02
Dear Hotel Team,
I did not want to make these points of criticism public and therefore sent you an email on September 16, 2025. Since I have not received any response by October 1, 2025, I am now publishing my points of criticism.
Thank you very much for hosting us from September 14 to 16 2025. Your service is so attentive and friendly - it was consistently perfect.
Unfortunately, we experienced many shortcomings that I would like to point out to you.
The room, unfortunately, was not clean. The sink siphon is yellow, and the bathtub on the balcony is full of residue from the thermal water. We found hair everywhere: on the floor, the bed, and the couch. I would expect a different hygiene standard in a 5-star hotel.
The bed linen seemed old and had frayed edges and loose threads sticking out. It did not feel inviting to sleep in. On the terrace, the hanging chair had a hole that looked like it was caused by a cigarette. The wooden surfaces in the room showed a lot of wear and damage in many areas. Simply touching them up with a suitable marker or paint would already make them look newer and more high-quality.
At the buffet, the water glasses were unfortunately very small. In the summer heat, I had to fetch four rounds of two glasses each at dinner to stay sufficiently hydrated. At the first breakfast, I got a cappuccino from the coffee machine. No milk came out, even though a staff member had just refilled it, and the remaining coffee tasted strongly of cleaning agent. The taste lingered in my mouth until the evening. I only took one sip and didn’t want to drink any more.
On the first night, I was woken up by irregular beeping in the room. After a long search, I identified the safe as the source. The safe was irregularly entering codes on its own without any input. I tried to open it with my PIN - since our laptops were locked inside - but I couldn’t open it anymore. The error HOLD03 appeared, so I wanted to wait the three minutes for a new PIN entry. In the meantime, the safe entered codes again by itself and reactivated the HOLD03 timer. Luckily, I found a three-minute phase when the safe didn’t make an input on its own, and I was able to open it with my PIN. Out of lack of trust, I didn’t lock the laptops in the safe again. I kindly ask you to have the safe serviced and the defect repaired.
Because of this, I unfortunately slept poorly and with the hygiene issues and the problems at the buffet, the overall stay was not enjoyable.
A single problem would not make the stay worse, but the accumulation of issues put us off and does not correspond to a 5-star hotel charging ¥80,000 per night for a simple double room.
I hope my feedback helps you and wish that you can resolve the problems easily and cost-effectively.
Your service is on such a high level, and we truly appreciate that.
Best regards
Hotel near Gora/Sengokuhara,Hakone15.2% of visitors choose this area
KKay2025.10.03
A really lovely hotel, not though in a particularly nice location. The hotel staff are superb, from your very first welcome to the wave on departure. There are complimentary drinks available in reception up until 5.30pm and free shuttles to & from Gora. The free shuttle bus to and from Odawara is also a bonus. The rooms are pleasantly decorated with comfortable bed and pillows. The onsen on the balcony was a nice addition. Whenever we called reception to ask for something they responded instantly. The breakfast was amazing, so much choice with good quality food. We ate in both evenings as there’s not much around. Karen in the restaurant was a delightful member of staff, welcoming us back, remembering our drinks choices from the night before and chatting with us about our next destination. It’s a pricey hotel but of good quality and handy for going on the Hakone loop.
Hotel near Kowakidani/Miyanoshita,Hakone1.2% of visitors choose this area
CClairekelaieryingyulaoshi2025.10.03
After seeing a recommendation from a WeChat influencer, I booked this hotel 🏨, and it was absolutely amazing! 👍👍
The price might seem a bit steep at first glance, but it's definitely worth every penny. I'm very satisfied! 😀
The hotel is located halfway up the mountain. Outside the hotel, there are hot springs. If you arrive before 3:00 PM, you can go and enjoy the hot springs ♨️ first.
Check-in was very smooth, with smiling service. The overall design is a traditional Japanese garden style, ancient, elegant, and interesting. The intricate details of the decor are also worth appreciating. 😊
The hotel's 6th floor has exclusive private hot springs for guests, open from 5 AM to midnight – super nice!
The absolute best part was the dinner buffet at the restaurant. There were so many choices, both Japanese and Western. The quality of the beef and sweet shrimp 🦐 was excellent, and there was a wide variety of drinks too – everything you could possibly want. It's the GOAT!
The breakfast buffet was also great; the ramen was the best! ☺️
Luggage storage 🛅 was also very smart and convenient.
This hotel deserves a 5-star rating, and I'll definitely visit again if I have the chance! ✨
This hotel is absolutely amazing, far exceeding my expectations! Before booking, I was a bit worried the room might be small, but I was so pleasantly surprised after checking in. The room was incredibly spacious – it's the first time I've stayed in such a roomy hotel in Japan! I was genuinely touched. The room was spotlessly clean, and all the fixtures were brand new. The room lighting was operated by touch panels, showing a high level of modernity. The hotel's location is super convenient; it's a 5-minute walk to Minatomirai subway station, and an Uber to Yokohama Station only costs about 50 yen. Yokohama itself is a very chill city, with great weather and pleasant temperatures – a really comfortable seaside city. Next time I visit, I'll definitely choose Mitsui Garden again!
The hotel is quite large, but you can't cook. The balcony is angled, and it's an old hotel with a nostalgic feel. Breakfast is a bit expensive at 200 RMB, with limited variety, but the taste is good and very filling. There's a shuttle bus for 1000 JPY per person, which you can arrange at the front desk or ask the staff at the airport customer service center to help you buy tickets for. It seems the route will change soon, and the price will also increase. Information flow between staff members isn't always smooth, so inquiries might not always be accurate; you need to verify. You can simply scan a QR code on your phone to order. It's very convenient for airport transfers, and they help with luggage. However, you need to give the driver your ticket when boarding. The hotel's second floor has direct access to Queen's Square, which is very convenient. They provide toothpaste, toothbrushes, and brushes, so you don't need to bring your own. There's a bathtub with a view, but you need to explore these amenities yourself as Japanese service isn't proactively helpful. Also, efficiency in Japan can be a bit slow, and they're very particular, so there's no need to arrive too early; they'll make you wait even if you do!
I stayed at the Tokyu and InterContinental Pier 8 in Yokohama back in May. The former was convenient and offered great value for money, while the latter was very new with excellent facilities. This time, I wanted a change and decided to try the sail-shaped InterContinental hotel, which is easily accessible by airport bus. The lobby is incredibly bright, and despite its age, it's very well-maintained. The bay view room was spacious and expansive, and both the facilities and service were top-notch, meeting five-star hotel standards. It was a very comfortable stay. The location is also super convenient, close to everything. Excellent value for money – I'll definitely be back!
If you need a hotel near the airport, this is the one. We stayed here for a night after arriving in Tokyo from a long flight from LHR. Their shuttle service was excellent—not only to and from the airport but also to the main station, where you can easily connect to public transport into central Tokyo. The mixed Western and Japanese breakfast was fantastic and well worth the price. The surrounding area also looks like a great place to explore by bicycle, which you can rent directly from the hotel if you have more time. If we return to Japan, we’ll definitely stay here again.
Hotel near Lake Ashi,Hakone23.3% of visitors choose this area
GGuest User2025.07.26
The location is a bit remote. From Hakone-Yumoto Station, you need to cross the pedestrian bridge and then take the H-line bus. Get off at the second-to-last stop, and the hotel will be directly opposite. The bus ride takes about 40 minutes, so it's a good idea to have motion sickness medication prepared. The surroundings are beautiful, and the pirate ship cruise is conveniently located right next door. There are no convenience stores nearby, making it perfect for relaxing and unwinding. If you're looking for peace and quiet, this place is absolutely ideal!
Hotel near Kowakidani/Miyanoshita,Hakone1.2% of visitors choose this area
GGuest User2025.04.30
The bathroom is a bit small, the sheets are average, the balcony is very convenient for hot springs, and other facilities are also complete. It is very quiet to sleep. There are two options for dinner: barbecue and hot pot. I feel that hot pot is more filling. Breakfast is Japanese. Take the bus from Odawara to Ninodaira entrance, and walk 350 meters to the hotel. The distance is not far, mainly uphill.
Amazing
148 reviews
9.4/10
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GGuest UserDear Hotel Team,
I did not want to make these points of criticism public and therefore sent you an email on September 16, 2025. Since I have not received any response by October 1, 2025, I am now publishing my points of criticism.
Thank you very much for hosting us from September 14 to 16 2025. Your service is so attentive and friendly - it was consistently perfect.
Unfortunately, we experienced many shortcomings that I would like to point out to you.
The room, unfortunately, was not clean. The sink siphon is yellow, and the bathtub on the balcony is full of residue from the thermal water. We found hair everywhere: on the floor, the bed, and the couch. I would expect a different hygiene standard in a 5-star hotel.
The bed linen seemed old and had frayed edges and loose threads sticking out. It did not feel inviting to sleep in. On the terrace, the hanging chair had a hole that looked like it was caused by a cigarette. The wooden surfaces in the room showed a lot of wear and damage in many areas. Simply touching them up with a suitable marker or paint would already make them look newer and more high-quality.
At the buffet, the water glasses were unfortunately very small. In the summer heat, I had to fetch four rounds of two glasses each at dinner to stay sufficiently hydrated. At the first breakfast, I got a cappuccino from the coffee machine. No milk came out, even though a staff member had just refilled it, and the remaining coffee tasted strongly of cleaning agent. The taste lingered in my mouth until the evening. I only took one sip and didn’t want to drink any more.
On the first night, I was woken up by irregular beeping in the room. After a long search, I identified the safe as the source. The safe was irregularly entering codes on its own without any input. I tried to open it with my PIN - since our laptops were locked inside - but I couldn’t open it anymore. The error HOLD03 appeared, so I wanted to wait the three minutes for a new PIN entry. In the meantime, the safe entered codes again by itself and reactivated the HOLD03 timer. Luckily, I found a three-minute phase when the safe didn’t make an input on its own, and I was able to open it with my PIN. Out of lack of trust, I didn’t lock the laptops in the safe again. I kindly ask you to have the safe serviced and the defect repaired.
Because of this, I unfortunately slept poorly and with the hygiene issues and the problems at the buffet, the overall stay was not enjoyable.
A single problem would not make the stay worse, but the accumulation of issues put us off and does not correspond to a 5-star hotel charging ¥80,000 per night for a simple double room.
I hope my feedback helps you and wish that you can resolve the problems easily and cost-effectively.
Your service is on such a high level, and we truly appreciate that.
Best regards
MM298796****This hotel is absolutely amazing, far exceeding my expectations! Before booking, I was a bit worried the room might be small, but I was so pleasantly surprised after checking in. The room was incredibly spacious – it's the first time I've stayed in such a roomy hotel in Japan! I was genuinely touched. The room was spotlessly clean, and all the fixtures were brand new. The room lighting was operated by touch panels, showing a high level of modernity. The hotel's location is super convenient; it's a 5-minute walk to Minatomirai subway station, and an Uber to Yokohama Station only costs about 50 yen. Yokohama itself is a very chill city, with great weather and pleasant temperatures – a really comfortable seaside city. Next time I visit, I'll definitely choose Mitsui Garden again!
OOhbrainsNot the easiest place to find, nestle between the river and the mountain we had the most amazing experience. Friendly staff that speaks English with the most amazing breakfast and dinner. Not the cheapest hotel but you are paying for the experience and I would definitely recommend you try this hotel out. Our room had its own private hot spring and we were more then impressed with the level of detail and service that the owner(s) put into running of this inn / hotel.
SSean KhooNice historical Ryokan, hospitality is their highlight. Very nice food. Spent some time in their private onsen, it was great. One of the surprise is the Zen room, relaxing environment and I slept on the massage chair simply because it’s too comfortable.
Nice experience overall!
TThao Truong UkIf you need a hotel near the airport, this is the one. We stayed here for a night after arriving in Tokyo from a long flight from LHR. Their shuttle service was excellent—not only to and from the airport but also to the main station, where you can easily connect to public transport into central Tokyo. The mixed Western and Japanese breakfast was fantastic and well worth the price. The surrounding area also looks like a great place to explore by bicycle, which you can rent directly from the hotel if you have more time. If we return to Japan, we’ll definitely stay here again.
CCarey LoyShin Yokohama Prince Hotel: Clean and Comfortable, Despite its Age
The Shin Yokohama Prince Hotel offers a clean and comfortable stay, even though it may be slightly older. While the rooms might be on the smaller side, they provide a good space for rest and relaxation.
A particular highlight seems to be the excellent condition of the showers and the cleanliness of the toilets. These are important aspects of a comfortable stay, and it's great to hear they are well-maintained.
If you're looking for a clean and comfortable hotel in Shin Yokohama, where a good night's sleep is a priority, this hotel could be a good option, even if it doesn't offer the most spacious rooms.
KKayA really lovely hotel, not though in a particularly nice location. The hotel staff are superb, from your very first welcome to the wave on departure. There are complimentary drinks available in reception up until 5.30pm and free shuttles to & from Gora. The free shuttle bus to and from Odawara is also a bonus. The rooms are pleasantly decorated with comfortable bed and pillows. The onsen on the balcony was a nice addition. Whenever we called reception to ask for something they responded instantly. The breakfast was amazing, so much choice with good quality food. We ate in both evenings as there’s not much around. Karen in the restaurant was a delightful member of staff, welcoming us back, remembering our drinks choices from the night before and chatting with us about our next destination. It’s a pricey hotel but of good quality and handy for going on the Hakone loop.
GGuest UserThe location of this hotel is really great, the transportation is extremely convenient, especially there is a 711 convenience store opposite, which is very convenient for daily shopping and emergency. It feels very comfortable to live here, and I am very satisfied with this choice of residence.
MM14206****Facilities: This old-money style hotel may not have the most modern facilities, but they are very well-maintained and provide a great user experience.
Ambiance: Although I didn't catch the peak blooming season, the hotel's garden was fantastic, and I even saw Mount Fuji at sunset – truly excellent views.
Dining: The set meal included with the hotel stay was quite exquisite. I chose the Japanese cuisine, which was delicate, simple, and beautiful.
Service: The shuttle service to and from Moto-Hakone Port was very convenient, and the service was excellent.
MMeow sensai**Positives:**
✅ **Modern & Clean:** Well-maintained, spacious rooms with comfortable onsen.
✅ **Good Location:** Convenient access to surrounding areas.
**Areas for Improvement:**
⚠️ **Room Location:**
- Room extremely far from dining/foot bath – exhausting daily walks (especially with foot concerns).
- *Suggestion:* Offer closer room options or service for guests with mobility needs.
⚠️ **Dining Experience (Dinner & Breakfast):**
- **Food Quality:** Lamb not fresh; overall quality below ”1 stay 2 meals” onsen standard. No beef , only lamb meat is not fresh. Not satisfied with the food quality. We wanna have cup noodles after meal.
Breakfast is slight better.
- **Variety:** Insufficient choices (both Western & Japanese); lacked local/seasonal specialties expected at onsen hotels. Pretty disappointed.
We been to many onsen hotel in Japan. Never encountered this.
- **Service/Clarity:** Buffet poorly organized; unclear signage led to confusion over food availability.
- **Expectations:** Meals didn’t showcase regional ingredients or highlight local cuisine like other onsen resorts. Hakone is famous onsen should showcase their seasonal ingredients in this region.
**Summary:**
Strong potential with modern facilities, but **critical improvements needed in dining quality** and **room accessibility** to meet onsen hotel standards.
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