Considering the rating of the hotel, I expected better service. It wasn’t bad service but not on par with other 4/5 star hotels I’ve been to throughout the world. Room was clean and comfortable although the interior is a bit outdated. I would probably choose to stay elsewhere next time for the price.
Отель удобно расположен, в безопасном районе, близко к аэропорту. Комната и ванная большие, единственный минус - это вид из окна Какие-то бетонные блоки и пожарная лестница(( Персонал на ресепшен очень отзывчивый и доброжелательный
The hotel has a good location, only 15 minutes from the airport. There are many restaurants, bars and nightclubs nearby, so you won't be bored at night. The hotel room is very large with large floor-to-ceiling windows and a brand new 55-inch TV. The hotel bed and pillows are very comfortable and the quality of sleep at night is good.
Cleaning begins when guests check in. Ask guests to wait at the front desk for the normal time when checking in. The first room I was given was outside the window in a narrow inner courtyard with poor air circulation and sight lines... Needless to say, I went to the front desk to change rooms. The other female leader at the front desk was more enthusiastic and more enthusiastic than the first female staff member. Much better, but still waiting for the room to be ready before check-in. My check-in time was nearly 8pm. I want to ask: Does a five-star hotel not clean the room in the afternoon? Do you have to wait until guests arrive to clean?
The hotel is located in the city and the transportation is very convenient. It takes about 30 minutes to reach the hotel from the airport. You can feel the friendly reception of the hotel staff as soon as you arrive at the hotel.
After comparing the official website and Ctrip, I think Ctrip booking is done in seconds.
The front desk staff is very enthusiastic and the room is very clean.
The only thing to complain about is that the front desk is on the top floor instead of the first floor. We arrived at around 9pm, and there was no staff downstairs to help with luggage...
The location is in the city center, and it is very convenient to go to the airport.
Go downstairs and turn the corner to the church square, where there are many delicious foods. Find an open-air location in the evening, it is very photogenic.
The environment and space are very good, that is, the price set on the website does not have breakfast, and the price for breakfast is different. The price per time is different in Ctrip. Sometimes it is more than 700, sometimes more than 500.
Overall the hotel experience was pleasant. Sometimes, it was difficult to explain to hotel staff what we needed but overall, a nice property. The location is a little further out of the city.
CChosenAuthor24With visiting a new country, I was a little uncertain about the right hotel to stay in, but, when I pulled up in the Uber, I was BEYOND grateful that the pictures matched real-life. The entire hotel had an old world, relaxed vibe, that made the wind down easier. I have never traveled to Guatemala before and the friendly service has me considering returning, for a longer, personal trip. Even though I'm not fluent, in the native language, most of the ppl with whom I came in contact, including hotel staff, were VERY helpful and patient.
The bed was VERY comfortable, the room smelled like it had been cleaned, recently and it was VERY spacious.
GGuest UserI only stayed at the hotel briefly due to a late flight arrival and an early flight the next day. However, the room was decent and it was close to the airport which was all that mattered. When I checked out in the early hours of the morning there was no staff to check me out so I just gave the key card to the security.
TTheJinzaLifeConsidering the rating of the hotel, I expected better service. It wasn’t bad service but not on par with other 4/5 star hotels I’ve been to throughout the world. Room was clean and comfortable although the interior is a bit outdated. I would probably choose to stay elsewhere next time for the price.
CCHENStayed for 8 consecutive days. Very good hotel. Every detail service is in place. Very happy. If you come again next time, definitely choose this hotel.
GGuillermo Garcia FortinWhile the hotel was very clean there was this smell of cheap toilet airspray everywhere. The employees where kind and the meal service was very good. The room was ok. But the bathroom didn't even had an air extractor. Overall all i can say is that is overpriced.
MMostboringdudeeverMy only regret is that I didn’t have time to use the pool was a short overnight stay in Guatemala City. Hotel is located in zone 10 the gentrified/safe district of the city. I was given a massive suite with two bed rooms.
JJay-JayClose to the airport and feels safe.
Still a bit strange location and not feeling so safe to walk there in the middle of the night.
Room and building is very basic and old.
Breakfast was nice.
Too expensive 👎
HHappy pigThe hotel is located in the city and the transportation is very convenient. It takes about 30 minutes to reach the hotel from the airport. You can feel the friendly reception of the hotel staff as soon as you arrive at the hotel.
TTheJinzaLifeVery clean room with comfortable bed and kitchen facilities. Lobby was nicely designed. The location was fairly close to some shops and restaurants. Overall a great stay for a couple of nights.
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