The hotel is quite large, and parking is convenient, right in the courtyard, no reservations required. The room was clean, but the soundproofing was poor, and walking upstairs disturbed my sleep. The front desk service was also poor. I accidentally dropped my charger at the hotel. When I asked, she said she could ship it to me, but I would need to pay for labor, packaging, and shipping. I was fine with that, but she asked for my credit card number first and didn't tell me the total amount, saying they would charge the money when I needed it.
Cuillin Hills hotel was perfect example for best hotel and hospitality experience. The lady at reception was so friendly and welcoming. She even gave us the upgrade which we were not expecting after 10 hours of journey. The hotel was smelling so amazing loved it and the cleanliness was top notch.
We enjoyed drinks near fireplace. Also the view in morning from our breakfast table was immensely beautiful. Highly recommend. If ever going to portree again would definitely book it.
I go to this hotel for hiking in Ben Nevis. This hotel is not far away, just 15 mins car drive. The hotel is clean and the bathroom with good supply with hot water. View from the window is beautiful. For the price which have 2 tasty dinners and buffet breakfast is good deal. Also, live band at night is also enjoyable. I recommend this hotel to everyone.
I always try to stay here on my trips to Inverness. Friendly staff, literally seconds from the train station entrance.
Room warm with all the amenities you need and a huge bath with hot water all day. Super comfy bed and fine bed linen.
Hotel combines traditional Scottish character, tartan carpets, stag heads that sort of thing, with modern touches, displays of modern art etc. Great lounge to use at reception.
The hotel is very close to the center of Inverness, just a few minutes' walk away. It is located in the center of Inverness. When you open the door, you will see the Loch Ness. The hotel consists of several houses. We stayed at Riverside. The room was spacious and the view was beautiful. The red sunset was so beautiful. The faucet in the bathroom was old, and the hot and cold water faucets were separated, which was very retro. The hotel's own brewery next door is worth experiencing. Breakfast was in another building. The dining environment was beautiful, but the variety was relatively small and not very rich.
On the northern route of NC500
If you go in the clockwise direction, you can rest without going in Thurso.
Dinner is best booked in advance.
Because they only have fixed-time dinner options.
Yes, I was able to check in early, which was really helpful. The room was spotless, and there were tea, coffee, and even a biscuit — very impressed. I went to the gym, which was well equipped, even with dumbbells up to 20kg and a bench. The swimming pool and sauna were perfect after my session, and the showers were great quality and very clean. They even had a spinner to dry swimwear.
I went for a meal in the restaurant — 10 out of 10. Amazing selection and served straight away. I will definitely be back; for the price, it’s hard to beat. Incredible location as well.
GGuest UserWe were supposed to stay a night on the 3rd, however due to total disaster with the snow (police closing roads, snow gates shut, buses not running, train cancelled last minute) we were unable to travel and had to cancel the onwards travel plans. We explained the situation providing evidence that it was not possible for us to get anywhere and kindly asked if possible to amend to another date, but were refused.
Stayed in the hotel before, not a bad place, but very disappointed that they had not been more understanding of our already disrupted start of the 2026.
GGuest UserThe hotel is looking and feeling very tired and dated and in serious need of upgrading. They’re charging 2025 prices for 1980 standard services. They clearly cater for bus tours and large parties which are not there to appreciate where they are and their surroundings. There was serious problem with running hot water in the room as well as in the showers in the spa. I overheard many guests complaining about no hot water in their rooms at reception.
Breakfast was very disappointing, they offer a continental selection of one type of cold meat and one type of sliced cheese with pan loaf bread! Fort William boasts artisan bakery’s so no excuse there. During breakfast very loud 80s movie themed music is blaring, the dining room is so big there’s practically a speaker above every second table. When asked to turn it down we were met with a standard reply, “I was just asked to turn it up”. Totally unbelievable. Due to the large parties tables are not cleared fast enough nor cleaned, we had to clean and set our own table before we could eat and this is where we were directed to sit. Waiting staff are clearly not trained nor directed appropriately for a hotel boasting a high standard. We were not encouraged to dine in the hotel at all.
The exterior of the building is not only showing signs of disrepair but is also very dirty. They are missing the B in the main signage and is the first thing you see on arrival.
Positives: the room was clean although all views from most rooms do not look out onto anything nice. Temperature of the pool, steam room and jacuzzi excellent. The lounge bar appeared to have the best atmosphere and felt like a highland hotel.
Would I recommend this hotel? Definitely not!
Would I stay there again? Definitely not!
VverazheThe hotel is very close to the center of Inverness, just a few minutes' walk away. It is located in the center of Inverness. When you open the door, you will see the Loch Ness. The hotel consists of several houses. We stayed at Riverside. The room was spacious and the view was beautiful. The red sunset was so beautiful. The faucet in the bathroom was old, and the hot and cold water faucets were separated, which was very retro. The hotel's own brewery next door is worth experiencing. Breakfast was in another building. The dining environment was beautiful, but the variety was relatively small and not very rich.
GGuest UserReally great Hotel. Cheapest around as well so don’t really get when people book cheap hotels and complain that it’s not 5* 😂. Location is amazing. The Loch is beautiful. Staff are really nice. Rooms have everything you need and are quite spacious. Food is really good although a wee bit expensive but still good sized portions.
KK T Richard TanStayed here recently when i was touring Scotland. A very nice hotel. Location quite far from Inverness city centre. There is no expressway to and from this hotel at the airport. So the drive can be slow due to the small roads.
The close proximity to the airport does not present any aircraft noise problem. But I could hear my neighbour's hair dryer.
I like the size of the room and the bathroom. Larger than most hotels. I particularly like the walkin shower as my wife and I can't climb in and out of bath tubs.
The breakfast was great even though the variety of choices may not be as large as other Marriott brands of hotels. Fried eggs need to be ordered. The sunnyside up was the best i have eaten.
The staff were all wonderfully friendly and helpful.
You must register your car to avoid being charged. But I am sure with the many talents in the entire Marriott group, I am sure they can think of a better way to manage the parking system without their customers complaining on Internet.
Overall my wife and I enjoyed our stay.
LlixinheThe hotel is quite large, and parking is convenient, right in the courtyard, no reservations required. The room was clean, but the soundproofing was poor, and walking upstairs disturbed my sleep. The front desk service was also poor. I accidentally dropped my charger at the hotel. When I asked, she said she could ship it to me, but I would need to pay for labor, packaging, and shipping. I was fine with that, but she asked for my credit card number first and didn't tell me the total amount, saying they would charge the money when I needed it.
GGuest UserI go to this hotel for hiking in Ben Nevis. This hotel is not far away, just 15 mins car drive. The hotel is clean and the bathroom with good supply with hot water. View from the window is beautiful. For the price which have 2 tasty dinners and buffet breakfast is good deal. Also, live band at night is also enjoyable. I recommend this hotel to everyone.
GGuest UserMy Mum and I stayed here for a night, we wanted something special and we had a lovely experience! This hotel may be old but I felt that was part of the charm, especially because you can pick up a paper at the desk which tells you all about the history of it (including how Mae West had a room there!).
The man at reception was lovely, as were the bar staff, and we had a great sleep in a cozy, nicely themed room with a great bathtub. My Mum especially appreciated the Bible being left in the bedside table as well. That may have been done by a guest but it was nice that the staff left it there nonetheless in case somebody wanted to read it. There were a number of little touches like that, and we had a garden view which was lovely.
Also the breakfast was included in our booking, and well worth it! I'd recommend this stay for anyone looking to have a nice night in the Scottish countryside!
SSu_M.SThe room was spacious enough for 3 people with luggages.
The view from the room was very nice with the lake and mountains. Our room was at ground level so we had direct access from our room to outside which is the lakeside and it was very nice. but keep the doors closed all times after used as it is near the lakeside and ground level. we saw a snake (not poisonous) in the grass outside the room in the early morning.
The foods and drinks at the restaurant was nice although abit pricey.
The view from the restaurant during breakfast in the morning was beautiful.
You can bring swimsuits if u want to use the Hot spring in the hotel. We didn’t get to use but it looked nice.
There is a co-op near the hotel.
The only thing I wish they were better during our stay was the attitude of some staffs. The guy with the bald head was kinda rude to us during breakfast.
GGuest UserThe hotel is definitely not a 4 star. Top range 3 star at best. The room was clean. It was advertised as a king sized bed, however putting 2 single beds together is very misleading.
The Italian restaurant, the staff are nice but the service is very very slow. Took me an hour to get food. The location is ideal. The sports centre is good and spacious. The pool is good fun. The gym needs a complete modernisation program. Not enough equipment and in a very small room. The sports centre could utiltse space more effectively and have a state of the art gym in the other bigger rooms. It would be used well, however this is sadly not the case. I will return and use this hotel in the future. The price is not cheep and if your expecting Hilton quality then this is not the hotel for you.
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