Apartments in Capital Region, Iceland

Dear Sir, 1. Please find our communication below sending direct with Eir Heimaleiga as can’t find your mail during trip. We are really disappointed that there was only 1 toilet for the apartment booked and nothing can be fixed . refunding EUR 70.00 is not what we are expecting, we would rather have a better experience. Quote From: ***************** ＜*********************＞ Sent: Tuesday, 9 June 2026 4:03 pm To: **************************** Cc: *****************; ************************ ＜**************************＞ Subject: Re: FW: You have an email from the hotel#****************#$294542235$ Dear Charles, Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience caused by the discrepancy between your booking confirmation and the layout of the apartment provided. We understand that you expected two bathrooms based on the information provided by your booking agent. However, we would like to clarify that all of our two-bedroom apartments at Eir Apartments are designed with one bathroom. It appears there is a technical error in how the property is being advertised on *******, and we have already raised an urgent ticket with them to investigate and correct this listing immediately. While we understand this does not change the physical layout of your current unit, we value your comfort and want to make this right. As a gesture of goodwill and to compensate for the inconvenience this misunderstanding has caused your group, we would like to offer the following: A compensation of 70 EUR, which will be processed back to you. A complimentary late check-out until 12:00 PM on your departure date (June 10th), allowing you and your guests more time to relax on your final morning. We truly hope you will accept this offer as a sincere apology for the confusion. We are committed to ensuring the remainder of your stay in Reykjavik is enjoyable, and we appreciate your patience while we work with the booking platform to rectify their description of our property. Please let us know if you accept this arrangement, and we will finalize the details for you. Kind regards | Kær kveðja ***************** Communication manager | Samskiptastjóri +354 449 4900 | ********************* On Mon, Jun 8, 2026 at 8:55 PM ＜****************************＞ wrote: Dear Sir, On behalf of *************, we would like to lodge our complain that the room provided to us not compile with our booking confirmation through trip.com. We booked and paid a room for 5 guests for 2 bed room, 1 living room and 2 bath rooms under confirmation no. ************ ( see enclosed docu) Now you provide us room under apartment code 63887# which only have 1 bath room. We called your office and spoke to Elenna earlier and you are not able to provide any change. 顺祝安康! Best Regards 叶秋葵 Charles Yip Unquote 2. I can't find my booking in your mobile app and that is why I can't send messages to you direct during trip, can you please check and adv? Regards, *************

A great place. You can cook. Although the space is not big, the location is definitely worth the price. The room is small but complete. I recommend staying here with friends.

The photos are really misleading; it looks completely different from the actual place. We booked an 'Exquisite Suite,' which turned out to be just one room with a living room, where an extra bed had been added. With the extra bed in the living room, the kitchen became practically unusable due to heavy smoke, shattering our dream of cooking our own meals. The room itself was quite small, and with the extra bed in the living room, there was barely any space to walk. It was on the top floor, with a very low attic ceiling and a small window. Soundproofing was poor; we could hear conversations from outside. The balcony door was broken and couldn't be opened, and the view was just average. Be careful with the main entrance; the automatic door opener is prone to catching hands! Check-in was in a different building. If you receive the address of the building you'll be staying in, you can have the taxi driver drop you off directly there, saving you the hassle of dragging your luggage around. To open the ground floor door, you need to pull it when you hear the mechanism (the 'push' sign on the door is incorrect). Cleanliness: Acceptable, cleaned daily. Location: Indeed excellent, right near the city center with many pick-up points for group tours. For 2500-3000 a night, I expected more space. Quite disappointed. (I was out early and back late every day, so I forgot to take photos).

Transportation: It's a bit of a trek from the BSI bus terminal, but it's pretty central to all the downtown attractions, with everything within 800 meters. The popular Islenski Barinn (delicious!) is just 100 meters downstairs, and it's only a 5-6 minute walk to Harpa Concert Hall to catch a bus. Facilities: The apartment comes with a stove, cookware, and dishes, including an oven and dishwasher. However, there's no complimentary water, no toothbrush or toothpaste, and no slippers. There's only a 2-in-1 shampoo and shower gel. Toilet paper and towels are provided. Service: You can check in at 2 AM at the Center Hotel, which is 10 meters across the street. You might have to knock a bit. The front desk staff was very welcoming. You can store your luggage after checking out. There are a few steps where you'll need to carry your suitcase, but there's an elevator for sections with more stairs. Environment: It's quite clean and very trendy. There aren't many power outlets, and it's not soundproof. Someone was having a party late at night, so they thoughtfully provided earplugs... The blackout curtains aren't completely effective, so I'd recommend bringing an eye mask.

Comfortable and spacious stay in Reykjavík. The apartment was clean and spacious enough for three people. As we were using the sofa bed, we had to set it up ourselves, and the bedsheets, duvet covers, and pillowcases were not initially provided in the apartment—we had to collect them from the stock stored in the basement. A shower mat was also missing on the first day and was only provided on our second (and final) day after we raised the issue. That said, the virtual concierge was responsive throughout our stay and did their best to assist whenever we reached out. The location is about a 15–20 minute walk from the main shopping street, making it reasonably convenient while being slightly away from the busiest areas. Overall, a comfortable and pleasant stay with a few minor operational hiccups.

Superior location in the city center, only a few minutes walk to the nearby shopping street. And within 5 minutes walk with Bonus, very convenient if you have to cook at the hotel. The room is convenient, the facilities are visible a bit old, but the use is not too affected, basic cooking facilities are available, however it is worth noting that even if the hood is turned on to cook, the smoke sensor in the room will ring, the hotel may know that there is such a situation, written instructions to deal with it. Also sound insulation is relatively poor, the hotel is located next to the street, in the room is very clear sound of the street, if sleeping to sound sensitive people is not suitable.

I was exhausted when I arrived. I had to call the host to figure out how to get in, as there was no key, just a door code. The garage entrance was narrow, and you only had one minute to enter before the door automatically closed – it almost hit my car. Then I had to take an elevator upstairs. While it felt secure, having to go through several doors was a hassle. The location looked close to the main road on the map, but in reality, you had to take a detour, which was inconvenient. The room was quite spacious, but they only provided coffee without milk or sugar, which significantly detracted from the experience. The host's English wasn't great. The price wasn't cheap compared to a hotel.

The studio apartment was excellent - clean, spacious, yet cozy at the same time. Most importantly, everything, from the kitchen appliances to the lamps and heater, were functional. The response from the team to queries was also quick and clear. Only thing I found inconvenient was the difficulty locating the apartment at the first instance, especially from the drop-off from the shuttle bus service. Also, there is no elevator, which could be an issue if you have heavy luggage. But overall, a very pleasant experience, and it was pity we could not stay longer.

Hostess and host are both helpful and friendly. We arrived early and were allowed to store our luggage. The room was clean. What we liked most was that there was a big window that can be opened and the room is very bright. In addition the location of the apartment is very convenient. Bus stop 14 is about 5-6mins walk. And there are nice restaurants around the area. The church is nearby too. The host was kind enough to let us store our luggage on the day when we checked out. Overall it’s a nice stay. It added to the good memories of our Iceland trip.

I have nothing to say, I highly recommend it, there are several advantages: 1. Although it does not contain breakfast, the pots and pans are all full, you can do it, and you can eat well; 2. The problem is coming, what do you do? Shopping? The road is opposite to the supermarket, and there are supermarkets around, everything is there; 3. The location is not in the city, but the road within 4 kilometers, the basic self-driving here, so there is no problem; 4. The airport is closer than the city, and it will be fast in a while.