Dali Apartments

Our experience at Pullman Dali was a mix of highs and lows, with some exceptional staff and several areas that fell short of expectations for an Accor hotel. The Good: We were fortunate to receive excellent service from Ms. Eleven and Mr. Herman, who went above and beyond to ensure we had a comfortable stay. Their kindness and attentiveness, especially when our child fell sick during the stay, were truly commendable. They provided all the assistance we needed, making a challenging situation much more manageable. Additionally, the café staff member, Mona, stood out for her patience and friendly attitude. The Not-So-Good: Unfortunately, the overall experience did not meet the standards we expect from an Accor hotel. Communication was a significant challenge, as many of the local staff struggled with English, making it difficult to get basic information or assistance. The hotel seems to cater primarily to local Chinese guests, which greatly influenced the atmosphere. The breakfast area was chaotic and crowded, and the variety and taste of the food left much to be desired. While Mona was polite and helpful, other staff displayed a dismissive and arrogant attitude. For instance, when we inquired about some of the local breakfast items, the response was abrupt and unwelcoming, as if they didn’t care whether we ate or not. Additionally, breakfast ended strictly at 10:30 AM. While I was still taking food from the buffet, the staff turned off the lights and removed the trays right in front of me without any warning. It felt extremely inconsiderate and left a poor impression. Other Observations: The location of the hotel is convenient, and the rooms are decent. However, the overall experience may be more suited to local Chinese guests rather than international travelers expecting global standards of service and hospitality. Final Thoughts: While there were shining moments thanks to a few outstanding staff members, the overall experience at Pullman Dali did not live up to the reputation of the Accor brand. If you are an international guest seeking a more service-oriented stay, you might want to consider other options.

We stayed at the Dali BoMan Sea View Hotel and were pleasantly surprised by our experience. While we didn’t expect it to be located in a condominium building, this added a sense of safety and privacy. The hotel is situated on the highest floor, offering breathtaking views from the room. The cleanliness of the hotel was impeccable, and the room itself was incredibly comfortable. The front desk staff were warm and welcoming, even going the extra mile to offer us hot milk every evening—a thoughtful touch that made us feel right at home. Although the hotel is about a 30-minute ride from Dali Ancient City by Didi, it wasn’t an inconvenience for us. Coming from Singapore, we appreciated that halal food was relatively easy to find in the area, though the best options were closer to the ancient city. Overall, this hotel is a fantastic choice if you’re looking for stunning views, a clean and comfortable stay, and attentive service. Just keep in mind the slightly longer travel time to the ancient city if you’re planning frequent trips there.

Facilities: The hotel is one of the few hotels in Dali with an elevator, which is very suitable for bringing the elderly and children to stay. In addition to the need to climb a few steps to enter the hotel. The facilities in the room are very new, the shower water is comfortable, and the bathtub room is booked. The child took a bath and fell asleep comfortably at night. The bedding is also great. Hygiene: I feel that the hygiene is top-notch in Dali's hotels and homestays, and it is very attentive. Environment: The environment is really nothing to say, it is a beautiful design, and those who like to take pictures must not miss it. The most surprising thing was that when I checked out the next day, I was called out by the staff to see the colorful clouds. It was really an unexpected surprise! It left the most wonderful memories for our Dali trip! Service: The service is very considerate. I will contact you by phone a few days in advance, then add WeChat, build a housekeeper group, and ask if you need to take pictures in the hotel, etc. In the evening, I will also send a warm reminder, and breakfast and good night sweet soup can also be delivered to the room for consumption. Exquisite afternoon tea for two: Afternoon tea is a piece of cake and two cups of tea in one room. The taste is quite satisfactory. Facing Cangshan and Erhai Lake, it is really a very comfortable moment. Internet celebrity travel photography (5 original photos are given as a gift, not superimposed): I did not take the free travel photography. I made an appointment the day before, but I felt a little unwell the next day, so I quickly contacted the hotel to cancel the photo shoot. Interested friends should not miss it. The hotel environment is very beautiful and it should still be very photogenic.

Excellent location, big rooms, very clean. The best part of the hotel is the location inside the Dali Ancient Town, just 5 minutes away from the entrance to the old town. This is convenient if you are renting a car or taking cabs to get around Dali, as cars are not allowed inside the ancient town most of the time. The hotel has great views of the mountain and has a very modern look and feel. Overall great experience! Highly recommend!

This was a really cosy boutique hotel just beside the lake and we had a lovely family loft with a balcony that opens out to the lake. The hotel service was excellent and helped us with transporting all our huge luggage bags to and fro, as well as up the staircase to our room on the highest 3rd floor. We also had free afternoon tea, goodnight dessert, a free photography session and were given 5 free photos as well. Breakfast was promptly prepared and tasted delicious too. Overall a very enjoyable stay!

I had enjoyed my stay at Dali Ancient Luchun Hotel extremely much due to the excellent service. They really weren’t lying about the Haidilao-style service.  Their front desk personnel manning the Wechat (慕雅) was extremely responsive and helpful when it came to my requests. The lobby staff were also very helpful in delivering stuff to my room and when I was carrying luggages, they ran forward and assisted me immediately.  The services at this hotel were also unique and special: warm milk delivery daily (so that you can sleep) and free pick-up to and from the Ancient City and also to the airport/railway.  Nearby (10 minutes walk) there is also street food that tastes amazing and is value for money.  Overall, I would recommend this stay to anyone who is looking for stellar service and helpful staff and I would definitely stay at this hotel again if I had the chance to visit Dali.  我非常喜欢入住大理麓椿花园酒店，他们提供的优质服务真的名不虚传，确实有海底捞式服务的水准。 前台负责微信客服的慕雅对我的各种需求都非常响应和耐心解答。大堂的工作人员也很热情周到，每次送东西到房间时都很及时，当我提着行李时，他们还会主动上前帮忙。 酒店的服务也非常独特和贴心：每天送热牛奶（助眠），还提供免费接送服务，不仅接送古城，还可以送到机场或高铁站。 附近也有步行十分钟可达的街头美食，味道很棒，性价比也很高。 总之，我会推荐这家酒店给任何想要体验优质服务和热心员工的客人。如果有机会再次来到大理，我一定会选择再次入住这家酒店！

The waterfront B&B is very quiet. The facilities and butler service are worth more than five stars. Breakfast, afternoon tea, midnight snacks, and luggage pick-up by the butler. The open-air landscape public area is relatively large in the ancient town. There is a small garden and an open-air restaurant in the open air, both of which are suitable for taking pictures. There are only two water swings, and this is one of them. The Santorini style, the view in the room is great, unobstructed, and you can see the sunrise and sunset of Erhai Lake in the room in the morning and evening.

We recently stayed at a hotel right outside the 南门of the Ancient City, and its location couldn't have been more convenient. Given how jammed Dali can get, walking was the best option, and this hotel’s location made it incredibly easy to explore the area on foot. The staff here is simply the best I’ve ever encountered. I had many parcels delivered to the hotel before my arrival, and they not only managed all of them seamlessly but also offered to send out additional parcels on my behalf. Despite the hotel being fully booked, they attended to our requests promptly and always with a smile. Their dedication to going above and beyond was truly impressive. The staff also provided excellent recommendations for food and activities nearby, making our stay even more enjoyable. The breakfast was fantastic, and the views of 苍山 were amazing. We had a wonderful stay, and we will definitely be back!

Very good location 5 minutes walk to main area. Very good service by housekeeper xiao hao. Hotel is comfortable and clean. Breakfast, tea time and night dessert is great. Very easy accessible. We enjoyed our time here. They have transport service to pick you up at the main road and also sending you to nearby places. Highly recommended.

I had an amazing stay at Yutang Luxury Resort Hotel, located in the heart of Dali’s Gu Cheng. The location itself is a huge plus—nestled within the charming old town, it’s easy to take your time and explore the vibrant surroundings. The hotel serves a simple but delightful breakfast, and I found it to be just perfect for starting the day. It’s not overly extravagant, but it’s incredibly satisfying. One of the best things about the resort is its proximity to bars and local nightlife—just a short walk away, you can enjoy the lively atmosphere of Gu Cheng until late. The staff at Yutang were attentive and friendly, always ready to assist with any request. Their hospitality made the experience even more enjoyable. Overall, this hotel is a great choice for anyone visiting Dali. It offers a perfect blend of comfort, convenience, and warmth.