Villas in Wiltshire, United Kingdom

Staffs are helpful. Hotel room is clean and spacious.

Our stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning. The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding. Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience. The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.  The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting. These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments. In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay.

Wonderful location and friendly staff; however, the way the property is maintained leaves a lot to be desired. First of all, cleanliness is quite poor. In one room we found mold inside the window frames; in another, a broken window pane; and there were numerous cobwebs throughout the house. The bathtubs are potentially dangerous due to the height difference between the floors, and the bathroom fixtures also show clear signs of age. The hairdryer is frankly ridiculous—it looks at least 30 years old. The food is underwhelming and nothing special; I would not recommend dining on site. We had high expectations, but they were all disappointed, and even the breakfast was not enjoyable. Our only thanks go to the staff, who were always attentive and helpful.

Very clean, cozy, and close to Stonehenge. Owners are wonderful. Fantastic stay.