Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!!
Thank you very much for you’re kindness !😊
Hotel near Tunjungan,Genteng78.4% of visitors choose this area
GGuest User2025.07.24
The hotel is clean and spacious. Very well located in the centre of the city with Jl. Tunjungan just outside of the hotel. The soundproofing is very good that we barely hear any noise from a construction site just beside the hotel. Breakfast is excellent with plenty of food choices and tasty though. Highly recommended.
I stayed at this hotel to climb the volcano. My flight arrived very late, so I only stayed for a few hours. I just showered and rested for a bit, waiting for the driver to pick me up. It was another three or four hours to the volcano from there. I was really tired, but it was totally worth it!
Hotel near Tunjungan,Genteng78.4% of visitors choose this area
LLILICAPRILINA2025.10.12
Overall OK, good location, easy access & so many cafe nearby. Even the breakfast also so good like so many local foods that can try. Just one thing no iron inside the room & asking to send iron to room they just take note but not send the iron .
Very satisfied staying here. The staff is very responsive and friendly. The room is quite spacious, bring children here and it's really fun because it's spacious. The atmosphere is quite cool and the view is great, especially right at the swimming pool. The small detail that made me give 5 stars is the trash can. The trash can in the room is put in a closed wooden box and is quite heavy if played by children. This is very helpful, especially for those who have small children who like to explore anything. Thank you Agro, hopefully we can visit again someday
Hotel staff not so warm and friendly. Some do not understand basic english. I was left standing for no reason. Only when i asked what am i waiting for, someone “jumped” in and served me.
Room was ok. Comfy bed. I slept well. But towels are were old with frayed ends. Gross.
Location is less than 10 mins to Tunjungan Plaza, a popular mall. Traffic is mad so crossing the road is challenging. No bottled water but rooms have pitchers to fill up water from Dispensers outside rooms. Good initiative.
I had an incredible experience at Bumi Surabaya City Resort, and I can't recommend this hotel enough! Nestled in a lush garden setting right in the heart of Surabaya,excellent service, and beautiful surroundings.
The spacious rooms offered stunning views of the city, providing a perfect blend of relaxation and luxury. I particularly enjoyed the rich breakfast buffet, featuring a delightful selection of both local and international dishes, all freshly prepared and delicious. Moreover, the hotel's facilities had a lovely swimming pool surrounded by greenery, two tennis courts, spa and massage ,perfect for unwinding after a day of exploring the city.
What truly stood out was the hospitality of the staff. Everyone was friendly, welcoming, and eager to ensure that my stay was enjoyable.
The atmosphere was relaxed, making it an ideal spot for both business and leisure travelers.
It’s my second stay at Bumi Surabaya and I look forward to returning in the future. If you're looking for a blend of comfort and charm in Surabaya, this is the place to be!
Hotel near Tunjungan,Genteng78.4% of visitors choose this area
GGuest User2025.09.02
Warm, friendly staff who gave good and practical advice about the protests and safety, much appreciated . Housekeeping was impeccable and thoughtful and really prompt with adhoc requests.
Rooms are large (size norms from a different time) and the mix of analog vintage features and updated features is charming. Clear and strong WIFI , clean rooms especially for tropical setting
The buffet spread is excellent quality, clean and a good mix of delicious local and international continental options.
The spa is lovely, though service can vary - I had a lovely therapist and my friend’s therapist was using her phone during the session (which is not acceptable at any massage place, what more at this spot) incongruous with the very high service and hospitality standards set by the rest of the staff.
Would come back and stay here again!
Amazing
198 reviews
9.4/10
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RRose AnnWe use this place every time we go to Ijen to do birdwatching for years.
Room is ok with warm and good water pressure.
They have western and local restaurant on site. The Western one was ok but the local restaurant is always a no and serve poor quality food, the warung can serve better Nasi goreng than in here. Some of the server in the local restaurant are lack of training.
GGuest UserWhat a wonderful stay! It was so peaceful and incredibly clean. The breakfast was beyond amazing, and the views were absolutely spectacular. I'll definitely be back again. Can't wait for my next visit!
OOumou :)Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!!
Thank you very much for you’re kindness !😊
AAlex88Location wise is debatable as you need to see what tour itinerary is.
Because the best location would be central.
But overall its a rather decent hotel
Not a really impressive breakfast but it can get by.
Would not say its worth it.
But the overall vibe of the hotel is pretty good
MMuzaharIt's an amazing hotel with excellent hospitality, almost all staff are helpfull and you can feel safe to stay here. The front desk is very helpfull as well and provide all the informaton needed.
The room is very clean and all functionaliry is working. The feel of stay is like at your home house.
Hotel facilities also very good condition and manageable.
It's a valuable stay.
GGuest Userlocated in the heart of kayutangan where nearby local attraction at, cafes, places, station and Idjen boulevard.
the hotel is clean, has a free valet service for car parking, small pool in the 6th floor facing the street.
the staffs are very accomodate what you needs, they also offer us a free upgraded room to deluxe.
GGuest UserAloft Surabaya is still a relatively new hotel, and everything looks fresh and well maintained. All the staff were friendly and welcoming.
On my first day of stay, I experienced an issue with the TV in my room. All TV channels were lagging heavily, with frozen images, and it took around 30 seconds just to switch between channels. I reported the issue, and it turned out that the problem was only affecting my room. Staff came twice to check what was wrong, but there was no solution, and I was unable to watch TV that entire night.
What I found disappointing was the lack of follow-up. Even though I called again, I was only told that it would be checked, with no further updates. On the second day, the TV channels suddenly worked normally again on their own, but there was no confirmation from the hotel to ask whether the issue had been resolved, nor was I offered an option to change rooms. This felt rather unprofessional.
That night, a fruit platter was delivered to my room, but there was no note explaining the purpose. I assumed it was a form of compensation for the inconvenience.
Despite this issue, I initially planned to stay for only two nights but ended up extending my stay for another four nights. The room itself was comfortable, and the location is excellent — the hotel is directly connected to Pakuwon City Mall, and Park Shanghai is also nearby, making it very easy to find food and dining options.
Breakfast was decent in terms of variety, though the taste was fairly standard. Overall, it was still a comfortable stay, with room for improvement in service follow-up and communication.
MMrEmzThe location is just off the main street running through Malang, makes the hotel less affected by traffic noise. One of the minor drawbacks of this hotel is the lobby drop off area and minimal availability of parking onsite.
The friendliness and helpful customer service can be felt as you step into the hotel, from the security to the receptionist and workers all radiating warm smiles. Our check in process was smooth, we were assisted to find an available room for early check-in before 1pm . The restaurant staff was also attentive and courteous.
The hotel felt relatively new, only a couple years old and in great shape. The bedroom had semi firm but comfortable mattrass, with abundant pillows. Delightfully we got a 55” LG Smart Tv, with the to-date streaming services available (Netflix, Disney, Prime, Vidio, Youtube) and also cable tv showing international channels (AXN, Japanese, Arabic, etc). The room felt very cosy for resting after a long day's work or travel. The bathroom, although only had showers and no bathtub, gave great water pressure and hot water. The only complaint from the hotel is perhaps due to the connecting door, we can hear the other room's door closing and opening loudly as well as some talking from the other room.
Hotel had an interesting gym for good workout, rooftop cafe/restaurant. Didnt try any of those facilities for this trip but hopefully for my next trip. This is my second stay at 101 and look forward to returning again. Also, right across the hotel is a Sara Bakery, which serves good cakes and bakery products, and has a full restaurant menu also.
YYUNG SIANGFirst time in Surabaya . Very very terrible experience at Swiss Belinn hotel .
First night due to my flight delay I check in around 10pm and I get a last room ( in front of the room is emergency exit ) very bad feeling when I step in the room, I feel “something” inside . Request to change but reception inform full house. Midnight my room keep got water sound , flush water sound !
Second morning I request to change room , 8pm finish work bck to hotel told me full ? I’m like ***? I requested to change in the early morning. One round of battle , I manage to change room , the boy told he help me take my luggage from old room, after 10 min , luggage that they sent to me is not belong to me!!!! Where is my baggage? After half an hour, my baggage is back to my room and they told me found it at the other room ??!! I got so many question mark in my mind . 11pm , a boy keep knock my dooor and call Ibu ibu……in the morning , housekeeping come in without knocking the door at 928am ! Thanks god that moment I’m done changing !
Third night : this is the worst night for me. Been awake by toilet water sound again ! But this time is different , I feel something not right and I’m so scared. I try to ignore , but I feel “someone” sit on the other side of my bed and I feel my blanket is grasp firmly to the left side(I slept at right side ) ! The following is 447 am someone knock my door again !
I on my light and dare not to sleep anymore !
Fourth night : no story as I only back to hotel at 2am , I leave at 6am to airport
Hotel location is really good , breakfast nice too .
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