Recent Reviews for Basque Country Hotels

Mercure Bilbao Jardines de Albia
4.5/560 Reviews
Ensanche
Environmental hygiene: The room is very clean. It is the style I like. It is big enough, with modern decoration style. The hotel is relatively new. The bed is very big, and it feels like it can sleep 4 people. You can open the window for ventilation, which is very good. In addition, the air conditioner is also very powerful. It starts to warm up after turning it on for a few minutes. Service: The service is also good. You will get a timely reply when you send an email. I am very lucky to check in early, which is the luckiest thing. Transportation: The hotel is about 4 subway stops away from the train station, and then it takes about 6 minutes to walk. Or you can walk directly from the train station for about 30 minutes. It is very convenient to go to the new city and the old city from the hotel. It is between the two. No matter which attraction you go to, it takes no more than 15 minutes to walk. There is a large shopping mall next to the hotel, which is quite convenient for shopping.
Lasala Plaza Hotel
4.6/5102 Reviews
San Sebastian Old Town
**”BAD: Beware of the 'Upgrade'”** Our priority when booking was the room size and budget, so we reserved a 32m² City View room. At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed. However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded. I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day. Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better. The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room. While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests. In the end, we ended up paying the €25. **Beware of the 'Upgrade.'”**
Occidental Bilbao
4.4/5106 Reviews
I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.
Hotel Ilunion San Mamés
4.4/5112 Reviews
The hotel is unique in design, novel, and the front desk service is good. The reception processing speed is relatively slow, the elevator is less inconvenient, sometimes it needs to wait, and the overall stay is quite satisfactory.
Hotel Arima & Spa - Small Luxury Hotels
4.6/585 Reviews
It is such a nice and luxury Spa hotel. Room is very well designed and comfy. Everything you need is in the room, kettle, fridge etc. Hotel has a Spa, Gym and swimming pool. Spa is not free but Gym and swimming pool is free. If you want to stay in San Sebastián but a bit farther from city center this is perfect place for you.
Hotel Ilunion San Sebastián
4.4/572 Reviews
Antiguo
Very good service, cleaning and very modern, breakfast we Enchanting and the deal will also repeat
Sercotel Coliseo Bilbao
4.4/5119 Reviews
Ensanche
Good location, easy to get everywhere of interest just by walking. Staff were lovely, warm, friendly and helpful. Good sized room and bathroom, but there was a massive pillar right in the middle of the room which was quite awkward. Had the room at the start of the corridor near the lifts so it was a bit noisy at times. No tea or coffee facilities in room, which feels like a bit of a basic. Went out for breakfast rather than use the hotel facilities as there's plenty of options about. Only there for 2 nights so didn't seem worth kicking up a fuss about any stuff. OK for overnight but not a long stay from what I saw.
Hotel Urdanibia Park
4.4/5117 Reviews
The location is good if you have a car, is not close (walking distance) to the city, but at the same time really good location. Service is just fantastic, everyone was nice with us and welling to help if we asked for something. the Snack bar (cafeteria) staff is the best of the best, as well as the housekeeping staff. The only bad thing was the AC, we have no idea if it was ”warm” because the new ordinance or because something else, but unfortunately the hotel's location is so close to a highway, the room was quiet and good, but we try to sleep a little bit cooler, and with the window open was just imposible
Hotel Silken Indautxu
4.2/593 Reviews
Ensanche
Todo perfecto.......habitación con terraza espectacular
Axel Hotel San Sebastián - Adults Only
4.6/557 Reviews
It's a 15 minute walk from Kikutetsu station and bus terminal, and a 5 minute walk from the city center private railway station. There is a large supermarket nearby. There are many restaurants nearby, including one that serves Basque-style Japanese cuisine (the owner chef is Japanese). The hotel is stylish and clean. The only drawback is that the elevator doesn't come easily. Internet speed is ok.

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Property Information for Tourists

Total Properties204
Number of Reviews7,616
Average Price (Weekdays)PHP 15,206
Average Price (Weekends)PHP 17,926